Hotel 2 Bintang di Wilkes-Barre Township

Good place, clean and good service

I’ve been in the customer service business my entire career from a tech to a regional manager. I know how to treat customers, the results for good service is they would reward you with more business. I traveled extensively during my career and stayed at many properties all over the country. As a Diamond member with Hilton I expect a level of service when I travel. I lived in the Wilkes Barre area for over 25 years and was coming back to visit old friends. The day before I checked in and picked the room I wanted. When I arrived at the hotel, they had my reservation but not that I had checked in. The hotel was very busy so the room I had requested was already taken. I like choosing my room so I can stay in certain areas and on the top floor. The front desk agent Joanne Padilla could see I was very upset about this as I explained I’ve done this hundreds of times and knew what room I had chosen. She was cool and calm and asked what my preferences were and that she would try and make it work. Now retired, I was acting like so many of my former customers that were difficult. Joanne remained calm and after a few minutes she said I’m upgrading your room to a suite so I can get you where you like and near the room you choose. I was embarrassed and apologized several times for being so difficult. I should know better but… (no excuse) I was tired from the long drive and just wanted to settle into my room. Joanne behaved just like me when customers showed frustration about an issue. Remaining calm, listening to the customers needs and then resolving the issue is World Class Service. We had a perfect stay and enjoyed our time back home. Thank you again Joanne, and my apologies.

We decided late in the day not to drive further and made a quick reservation on line. They had our reservation and our room all ready when we got there. Our room was spotless and everything worked, including good wi-fi. Breakfast was fine, with a waffle maker and a good selection of other items, staged in a pleasant area. The hotel is convenient for travelers, very near the expressway. Not great in terms of restaurant selection; there is a dying mall nearby and many nearby restaurants are closed or look unappealing

Dengan penginapan di Comfort Inn & Suites Wilkes Barre - Arena, anda akan berada betul-betul di tengah Wilkes-Barre, dalam lingkungan 10 minit memandu dari Arena Mohegan Sun dan Geisinger South Wilkes-Barre. Hotel ini berada 3.3 km dari The Northeastern Pennsylvania Philharmonic dan 3.9 km dari Susquehanna River.Jangan ketinggalan menikmati begitu banyak peluang rekreasi yang disediakan, termasuk kolam renang tertutup dan pusat kecergasan. Ciri-ciri tambahan di hotel ini termasuklah akses Internet wayarles percuma, pendiangan di lobi dan mesin layan diri.Sarapan layan diri percuma disajikan pada setiap hari dari 6:30 hingga 9:30.Kemudahan yang ditampilkan adalah termasuk pusat perniagaan 24 jam, daftar keluar ekspres dan perkhidmatan pencucian kering/dobi. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 65 bilik berhawa dingin yang menampilkan peti sejuk dan ketuhar gelombang mikro. Akses Internet berwayar dan wayarles adalah percuma, sedangkan televisyen skrin rata 43-inci dengan program satelit disediakan untuk hiburan anda. Bilik mandi persendirian dilengkapkan dengan pengering rambut dan berus gigi dan ubat gigi. Kemudahan yang disediakan merangkumi meja dan pembancuh kopi/teh serta telefon dengan panggilan tempatan percuma.

This Courtyard is perfect and the second I’ve been here. I attended King’s College up here and always come up to Wilkes Barre to reconnect with friends and catch up, as well as checking out the scene as it brings back memories from the undergrad years. Since we couldn’t stay at our friends house, we decided to book here. It was a short visit but the staff was amazing from arrival to departure. Chrissy was the most helpful when I called the day before to see the availability before booking and was able to get a room quickly. Then was a pleasure to meet prior to checkout time. Such a smooth process. The rooms were comfortable and spacious with all we needed for just one night. We will be sure to return the next time we need to stay here again. I am in the hospitality industry myself and enjoy being the guest vs the employee watching how staff members take care of their guests! Keep up the great work all!

Dengan penginapan di Home2 Suites by Hilton Wilkes-Barre, anda akan berada betul-betul di tengah Wilkes-Barre, dalam lingkungan 10 minit memandu dari Arena Mohegan Sun dan Chacko's Family Bowling Center. Hotel ini berada 4.2 km dari F. M. Kirby Center for the Performing Arts dan 4.9 km dari Wilkes-Barre General Hospital.Pastikan anda menikmati kemudahan rekreasi yang disediakan, termasuk kolam renang tertutup dan pusat kecergasan 24 jam.Kemudahan yang ditampilkan adalah termasuk pusat perniagaan 24 jam, daftar masuk ekspres dan daftar keluar ekspres. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 2 bilik berhawa dingin yang menampilkan Televisyen LCD. Program kabel disediakan untuk hiburan anda. Bilik mandi dilengkapkan dengan tab mandi atau pancuran dan kelengkapan dandanan diri berjenama. Kemudahan yang disediakan merangkumi peti besi muat komputer riba dan air botol percuma, manakala pengemasan disediakan setiap hari.

Great hotel near everything Wilkes Barre had to offer. Clean, and very customer oriented staff.

Dengan penginapan di Hilton Garden Inn Wilkes Barre di Wilkes-Barre, anda akan berada dihubungkan dengan pusat membeli-belah, dalam lingkungan 5 minit memandu dari Arena Mohegan Sun dan Chacko's Family Bowling Center. Hotel ini berada 3.3 km dari F. M. Kirby Center for the Performing Arts dan 4 km dari Wilkes-Barre General Hospital.Gunakan peluang rekreasi yang ditawarkan, termasuk kolam renang tertutup dan pusat kecergasan 24 jam. Ciri-ciri tambahan di hotel ini termasuklah akses Internet wayarles percuma, pendiangan di lobi dan tempat berkelah.Nikmati sajian yang memuaskan di Great American Grill yang disediakan untuk tetamu Hilton Garden Inn Wilkes Barre. Akhiri hari anda dengan menikmati minuman di bar/ruang istirahat. Sarapan pesanan masak disediakan pada setiap hari dari 6:00 hingga 10:00 dengan dikenakan bayaran.Kemudahan yang ditampilkan adalah termasuk akses Internet (berwayar) kelajuan tinggi percuma, pusat perniagaan 24 jam dan surat khabar percuma di lobi. Ada rancangan acara di Wilkes-Barre? hotel ini mempunyai ruang berukuran 1152 kaki persegi (107 meter persegi) yang terdiri daripada ruang persidangan dan bilik mesyuarat. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 123 bilik tamu yang menampilkan peti sejuk dan Televisyen LCD. Akses Internet berwayar dan wayarles adalah percuma, sedangkan stesen dok iPod dan program satelit disediakan untuk hiburan anda. Bilik mandi persendirian dilengkapkan dengan kelengkapan dandanan diri percuma dan pengering rambut. Kemudahan yang disediakan merangkumi peti besi dan meja, manakala pengemasan disediakan setiap hari.