Hotel 5-Star di Fujian, China

Five-star review! The room was clean and tidy, the bed was super comfortable, and the soundproofing was excellent. The staff were warm, attentive, and efficient. The breakfast had a great variety and tasted good. The location was convenient, and the facilities were complete. Overall, the experience was fantastic, making for a very comfortable stay. Definitely worth coming back!

The room had a large bed and a small bed, which was enough for our family of five (2 adults and 3 children). The environment was elegant and the soundproofing was good. There was also a mini-fridge in the room, perfect for storing fruits and drinks. The kids loved the pool downstairs. The only downside was the TV; it wasn't connected to the internet, so we couldn't choose what we wanted to watch. The hotel's location is excellent, with many attractions nearby, making it convenient for shopping and dining!

Staying at the Hilton Fuzhou Sanfang was an extremely satisfying experience. The Sky Lobby on the 40th floor has a sophisticated ambiance, and the check-in process was smooth, with staff who were gentle and attentive. I stayed in a river-view room, which was spacious and well-maintained. The floor-to-ceiling windows offered panoramic views of the Min River; as dusk fell and the city lights came on, the nighttime atmosphere was absolutely captivating. The bedding was just right, neither too soft nor too firm, ensuring a very peaceful sleep. The bathroom was equipped with both a bathtub and a shower, and the toiletries were of high quality. The breakfast on the 39th floor offered a wide variety of choices, catering to both Western and Chinese tastes, including local Fuzhou specialties. The high-altitude dining experience was excellent. The heated infinity pool on the 41st floor provided breathtaking views, and the gym was well-equipped, making for a very comfortable place to relax. The hotel's location is superb, with comprehensive commercial facilities nearby, making travel very convenient. Whether for business or leisure, this is a highly recommended hotel in Fuzhou!

This isn't my first time staying here, and I really love it; the experience is consistently great. The breakfast selection changes a bit daily, always featuring authentic Southern Fujian specialties. There's a wide variety and the food tastes excellent. The room is also very dorm-like, quiet, and the bed is fantastic, leading to naturally high-quality sleep. The only minor downside is that the pool isn't very big, but the water quality is excellent. Also, our butler, Merry, took great care of us. For example, she'd ask what we wanted refilled in the minibar and prepared turn-down service nightly before we came back (which included a pre-sleep dessert, a floor mat next to the bed, and indoor slippers).

This hotel is simply perfect! The room was huge, and the cleaning staff tidied up every day. Every evening, they'd bring sweet soups like tremella or red bean, along with fruit, right to our room. The restaurant on the 22nd floor was also great; we could leisurely enjoy breakfast there before heading out. There's a gym and a pool on the 6th floor. Speaking of which, I almost gave a bad review. When I chose this hotel, it was specifically because of their swimming pool. However, when I got there, I found out that during the Chinese New Year period, the pool hours were only from 10:30 AM to 6:00 PM. This is exactly when we were out and about! How could anyone use the pool then? I was so annoyed. But, considering their excellent service, I let it go and still gave a full five stars. I also want to give a special shout-out to ”Huihui” at the front desk. We accidentally left something in the hotel fridge and only realized it after we'd checked out. Huihui very enthusiastically helped us find it and even mailed it to us. We're so grateful! All in all, this is a hotel with complete facilities, thoughtful service, and a warm, lovely atmosphere. It's the kind of cozy place that made us look forward to coming back to rest every day after a tiring day of sightseeing.

Initially, I thought it was just an average hotel, nothing spectacular. However, the service truly stood out and made me feel right at home. Check-in was fast and efficient. When they heard we were tourists, they proactively offered recommendations for nearby attractions. After completing the check-in process, the front desk manager personally escorted us to the guest room elevators, which made us feel incredibly welcome. Upon entering the room, there was a plate of welcome fruit on the table. Taking a bite, it was sweet to the taste and warmed my heart. When I requested a few extra bottles of water, a robot promptly delivered them. Throughout the hallways, lobby, and restaurant, the staff consistently greeted us with smiles. Before check-out, Ms. He at the front desk kindly asked if our stay was satisfactory and offered us several bottles of mineral water, suggesting we take them for our journey due to the hot weather. You could truly feel their genuine care. From check-in to check-out, I consistently experienced the warmth of the staff. Although I hadn't heard of this hotel before, after staying here, I genuinely felt that staying at a Junlan Hotel gives you a wonderful sense of home!

I checked into your hotel on September 6th, and as a five-star international brand under the Hyatt group, I was deeply disappointed with my stay. Throughout my visit, the issues exposed in your hotel's service standards and attention to detail were significantly below what I expect from the 'Andaz' brand. Firstly, the concierge service was severely lacking, and the parking experience was abysmal. When I arrived at the hotel by car, the concierge staff at the entrance were indifferent and seemingly inexperienced. When I inquired about parking, the first concierge was dismissive, merely instructing me to 'turn right out the gate,' which was unclear and led to me failing to find the car park. Upon returning and asking another concierge, I was told that the surface parking was full and that I needed to drive around the MixC complex to enter the underground garage from the back. However, the signage within the MixC underground car park was extremely confusing, with many通道 blocked. I spent nearly 40 minutes navigating the car park, asking multiple people for directions and even driving against traffic several times, before finally locating the hotel's parking area. For a five-star hotel, such an inconvenient parking process is unfathomable. The normal standard operation should include clear valet parking options, or at the very least, detailed parking instructions with maps and visuals. Your current arrangement not only fails to provide convenience but also caused significant distress and potential traffic safety hazards for guests. Secondly, the welcome fruit in the room was of poor quality and had spoiled. After checking in and entering my room, I ate an apple provided by the hotel. After one bite (thankfully I didn't swallow it), I discovered it was rotten. While welcome fruit may seem like a small gesture, it is a basic service that reflects the hotel's care and attention to guests. The presence of 'rotten fruit' severely violates basic food safety requirements and greatly damages the guest's first impression of the hotel. Thirdly, the concierge staff exhibited 'favoritism' or snobbish behavior. When I went out in the evening, I noticed that the ground-level concierge staff at the entrance seemed to be selectively screening guest vehicles, choosing who to offer the scarce surface parking spots to. This behavior of differential treatment based on vehicle class or guest appearance, even if sometimes heard of in some high-end luxury establishments overseas, is extremely inappropriate and smacks of commercialism for a brand positioned like Andaz. This conduct not only undermines the principle of fair service but also made waiting guests feel offended. In summary, the three issues mentioned above – from chaotic traffic flow planning and a lack of basic quality control to inadequate staff training – all point to clear operational and management flaws in your hotel. I chose Andaz for its unique taste and reliable service as a high-end brand under Hyatt, but this experience clearly fell short.

I'm reviewing this after getting back from overseas. If you need a hotel near the airport, this is absolutely the best choice. For an early flight requiring me to be there by 6 AM, the hotel informed me there's a shuttle bus at 5:50 AM. The room was clean, tidy, and very spacious. I've stayed in many airport hotels worldwide, and this one is definitely among the top. I forgot to take photos, so I'll just end this review with a picture of me wearing the hotel slippers on the plane. I would definitely choose this hotel again if I have another early flight. Wishing them continued success!

From the moment we booked the room, a dedicated butler group was created for us. They bought our round-trip ferry tickets, and upon disembarking, a butler was waiting at the pier to help with our luggage—we didn't have to carry anything ourselves. Our butler, Isak, was incredibly thoughtful. He not only planned a route to Gulangyu Island that avoided the crowds, but also went out to buy me medicine when he knew I wasn't feeling well. This friend-like care was so heartwarming. The room's details were impeccable: Aesop toiletries, a Wenxian turndown fragrance, a handwritten welcome note, a complimentary minibar, and even a different set of Gulangyu poems on gold-flecked paper by the bedside each day. The turndown service drew the curtains, lit the aromatherapy, and even prepared a meditation chair—truly taking ”natural healing” to the extreme.

The hotel has a simple yet cozy decor. The hot water supply is ample with good pressure, making for a very comfortable shower. The soundproofing is excellent, so it's very quiet at night. It's conveniently located near Baolong Yicheng and Wanda Plaza, making daily life easy. Highly recommended.