Hotel Echeng di Xi＇an

I am extremely impressed and happy with alot of great things staying at Novotel Bell Tower Xian. 1.Awesome location, right outside is Zhonglou station and nearby is Bell tower, there are malls and many eateries nearby too, just need to use underpass to get to the malls. 2. very helpful and friendly service staffs and the cleaning staff. I noticed the cleaner has very good observation, for e.g. I didn't bring my toothpaste so I had to open 1 packet of toothbrush set just to use toothpaste, i went out for the day, my room was cleaned when I returned, I noticed the cleaners placed 2 pieces of mini toothpaste for me at the sink. :) 3. when I ordered delivery items from mei tuan. the counter staff sent to my room using their robot, which is such a cute sight. 4. the breakfast spread are rather decent 5. Hotel is generous with drinking water, alot of hotels in China seemed to have a capped limit in providing drinking water bottles per room day. but this hotel really surprised me. 6. love the convenience of self service laundromat at the hotel too, really convenient for me. I would love to stay at this hotel should I travel to Xian again! thank you so much!

因為帶了小孩，免費升級了親子房，房間很乾凈，枱燈忘記在酒店了，工作人員還主動聯繫了我，前台工作人員很有禮貌，服務態度超棒，點贊！還送了早餐券真的超級划算！酒店環境環境也很好，餐廳和大廳都很舒適，讓人感覺安逸，離地鐵口很近，出去玩的時候住在這真的是個很好的選擇

首先酒店地理位置非常好，就在鐘樓地鐵口出來步行三分鐘就到了，房間比較乾淨衞生。阿姨每天都會打掃衞生，床單被罩也很乾凈，中央空調很好用。上下樓都有電梯，24小時熱水，隔音還行。前台小姐姐很温柔，也幫我延遲了退房，住的滿意，唯一一點缺陷就是電視機比較小，傢俱有點老，都是木頭的，不新穎。😂😂😂

Located in front of Bell Tower. Upgrade to this room for this view for the second night but toilet still clogged like the other room we used to stay. Maybe this hotel is too old. 10 RMB trip discount voucher cannot be use for airport transfer. Hotel staff said check with airport bus operator that is located beside hotel but both companies are not related. Apart from that, heater was warm to withstand the snowy night. Hotel staff are more friendly to foreigners than local probably is their culture. We are foreigners from English speaking nation anyway.

My wife and I decided to visit Xi'an for her birthday from November 30th to December 4th, 2023, and we chose to stay at the Grand Hyatt Xi'an during that time. In short, it is an exceptional hotel, offering super delicious breakfast with a wide variety of both Western and Chinese dishes. The staff is incredibly friendly and accommodating. For examples, the gentleman in the front door of the hotel always welcomed us with very beautiful smile, the lady who took care of our room every day, displaying meticulous attention to detail that never failed to surprise us. The employees at the Italian restaurant were exceptionally kind, going above and beyond to provide extraordinary care and respect. When they discovered it was my wife's birthday, they surprised us with a small cake, decorated our table with balloons, and even offered us complimentary cocktails. Furthermore, the staff in the Lounge went out of their way to help me arrange a surprise birthday cake for my wife. They decorated the table with great care and passion, and even presented her with a thoughtful gift and a postcard, sharing their kind wishes with us. I almost forgot to mention that they also surprised me by offering a birthday cake when I was in my room. So, we ended up with three birthday cakes in one night that gave us the opportunity to share our joy and share a slice of happiness with the incredible staff. These are just some examples of their great team of their staff. Without doubt, I would highly recommend this hotel if you are planning to visit Xi'an.

We had a nice stay at the Eastern House which was a short walk to Muslim Street. The hotel smells amazing and has a pleasant ambiance upon entering. Few staff spoke Englush but were adept at using their translation devices. The executive room was large and had plenty of space to accommodate large and small suitcases. My 80 year old dad said the bed was not firm enough, but he slept just fine taking naps and such from jetlag. The toilet was low. There's no grab bar in the shower or toilet, but there's a bath mat. The towels were soft (to include wash clothes) and there's refillable shampoo, etc in the shower. The breakfast is Chinese style but satisfactory. We took advantage of the guest laundry, which I think was free. I brought my own laundry pods. Arranging airport drop off was a breeze and cost 30¥ per person. I would stay at this hotel again.

It's 10/10 for us. Great location and cozy room. I will fully recommend to stay in Campanile if you arrive in Xi'an. The location is convenient for public transport, but not in too crowded side of street. There were many options for foods and coffee shops in the area. Staff responds fast, service is good. Thanks Campanile for making our trip convenient!

The hotel is located in a really convenient location for travellers. It is located between the drum tower and Bell tower.. in addition, the Huimin Street ( food street ) is behind the hotel ( 2 minutes walk). The staff at the hotel are really welcoming and kind-hearted, and help with anything you need during your stay. The front desk staff speacilly (Mrs. Lei yu) is really hospitable and kind. her kindness and welcoming face made this trip a memorable trip. The hotel rooms are hygienic and beautiful. the rooms are cleaned daily.. and the commodities ( for example, water bottels, tissue, comb, etc) are renewed every day. Although i did not use some, every time the room is cleaned, the attended puts new ones... this really reflected the staff commitment to make your stay as comfortable as possible. The hotel has an eating area, where breakfast is provided to the guests.. the food is tasty, and both Western and chinese dishes are available. In the hotel lobby, there is a tour guide who can arrange for you to visit attractions in this beautiful city. The tour prices are cheap and the tours are really convenient. And they arranged for me an english speaking tour guide. Overall, the hotel location, hotel staff, rooms, and services are excellent.. will recommend this place for anyone who wants to come to xi'an.

My husband and I stayed in this hotel for three nights. We booked a standard room which was very affordable, and the hotel is located in the city centre, great location! There is a subway station just right next to the hotel so that’s very convenient as traffic in Xi’an is terrible! Upon check-in, a member of staff helped us and he was very friendly, he spoke English very well and that was helpful for us. Apparently the room that booked isn’t available so they upgraded us to a suite which was sweet! The room was humongous! It was very fancy, however I think the hotel is quite old, and some interior needs changing. We had a massive bed, maybe a California king bed? Very comfy bed! We had afternoon tea for two and a happy hour in the evening. (Not our favourite but it was a good deal). The gym was good too, they have some basic equipment and we were happy with it. The swimming pool was full of children so we didn’t use it, as we wanted peace and quiet. This is the most exciting part! On our final night, we got back quite late from exploring Xi’an and when we entered our room, it was pretty dark. No electricity. 🤣 I was super exhausted and I wanted to have a bath and just relax. But no can do. We had to go downstairs and update staff about the situation. We were told to wait downstairs, they gave us some water and we sat for about 15 minutes or so. And then a staff came to see us with a new set of key cards. She apologized to us for the inconvenience, like many times! We told her it wasn’t their fault but I think they really need some renovation haha (I didn’t say that to her), so she said we will be moved to a different room, from 20th floor to 28th floor. It sounded like we just got upgraded again! Haha. So we headed up to our new room, I opened the doors and wow! It was a 2-floor suite! It was amazing! I wanted to live in it haha. We were very exhausted and tired but it was a very sweet experience to have! My favourite was the bathroom as we had double sinks! (Yup that’s my thing) Overall, our stay in this hotel has been amazing. (Apart from the electricity problem) We liked the staff best, they were very helpful and kind to us. Everyone who worked in this hotel has been superb! And lastly, the manager gave us 20% discount as a compensation for the electricity incident. I would recommend this hotel to others due to its great location and incredibly helpful staff.