Hotel Xi'an dengan Sarapan

We arrived very late for check-in, but the staff were incredibly helpful and welcoming. They even surprised us with a complimentary upgrade for both our rooms and thoughtfully arranged them side by side, which made things so much easier for our family. The rooms were very spacious, clean, and modern, with two very comfortable double beds. We also really appreciated the complimentary daily laundry service — such a thoughtful touch, especially when traveling with kids. The location is excellent — just a 3-minute walk to Wen Chang Men city wall, which made exploring super convenient. Breakfast was a highlight of our stay. There was a wide variety of options, including local Xi’an specialties like rou jia mo, zheng gao, and you zha ma hua — everything was delicious and gave us a great taste of the local culture. A special mention to Apple from the hotel staff, who truly went above and beyond. It was my daughter’s birthday, and she kindly helped decorate the room with balloons, birthday decorations, confetti, and even birthday sunglasses. She also arranged a very cute cake for her — it absolutely made her day unforgettable. Throughout our stay, every staff member we encountered was friendly and helpful. Housekeeping is available 24 hours, and they responded to our requests even late at night (around 2:30am), which we really appreciated. My kids also loved the little robot that delivers items like mineral water — such a fun and memorable touch. When we checked out, the hotel even gave us Xi’an fridge magnets as souvenirs, which was a lovely gesture. Xi’an has become one of our favourite cities in China — 5 days were simply not enough to explore everything this culturally rich place has to offer. We will definitely be back, and without a doubt, we would choose to stay at this hotel again.

We enjoyed our stay here. The facilities were clean and the staff were friendly and wore traditional Tang Dynasty clothing inside the hotel. They also offered buggy services to the restaurant that served breakfast and gave us an emperor’s pass for free admission into Huaqing Palace. The hot bath in the room was very nice. They also offered free desserts at night and stocked our rooms with drinks and fruits every morning. They also offered a freeTang Dynasty photoshoot in the style of the famous Yang Guifei. The only complaint I have is that I didn’t know how to use the AC. When the AC was set to auto with the snowflake icon, the room temperature went down below the set temperature, and with the sun icon and auto it went above the set temperature. With just the fan set to auto the room could not cool down.

The Service of this Hotel out of my expectations, they’ve Hotel’s Business Car to drop me off at Grand Tang Mall, after 5:00pm, I try to get a Taxi line to take me back to the Hotel, but they are refused, so I have to call the Hotel luckily Ms. Selina the Sale Manager personally went out to pick me up, to ensure that she’d be there within 15 or 20 minutes. Unbelievable Selina, after knowing that I’m a Solo traveler and 75 old lady, She has been checking on me every City to see if I’m arrived safely and resting well before my next destination, because I’m going on travels around China

amazing hotel. They upgraded me to the residential suite. Service was great. People at the reception too. I'll come back but it wil be difficult to go from presidential suite to a standard room :–). Food at breafast was good too. Gym good. Pool too。 非常棒的酒店！他们给我升级到了总统套房，真的很惊喜。服务非常好，前台的工作人员也都非常热情、专业。我一定还会再来的，不过下次要从总统套房住回普通房间，可能会有点难适应了 :–) 早餐的食物也很好吃。健身房很不错，游泳池也很好。整体体验非常满意！

My stay at this hotel is unforgettable. They had staff came downstairs to pick us up upon our arrival, took care of all of our luggages and stuffs. From the moment I arrived, the hotel’s signature woody scent enveloped the space with a sense of warmth and tranquility. It instantly eased my fatigue and created a peaceful, luxurious atmosphere that stayed with me throughout my visit. They were very patient on every little details, like what time we planned to have breakfast for another day, what time is the best timing to send in our late night snacks etc. The room is clean The room was absolutely stunning—beautifully designed, spotless, and incredibly comfortable. This hotel didn’t just meet my expectations—it exceeded them in every way. I already look forward to come back this place. I strongly recommend this hotel.

We rent a total 5 rooms 5 night total of 10 people trip. The front desk has provided an excellent job and very good in keeping up in touch with us before, during and during emergency time. Good communication and gave us a free shuttle ride from the airport to the hotel. Due to the flight cancel, the front desk also helps us to rebook anothet of stay. Helping us to send a parcel. One of my friend forgot his very valueble item in the room. By the time my friend realised this. He already 100 miiles away from the hotel. We called the front desk. And the front desk helped us by live video communication and searching thru out the room. And found the item. 100% and i will recommend this hotel. Good worker Very clean room, toilet very clean

Great location with the lake view. The service is excellent, friendly staff and shuffle bus services. The complimentary breakfast offers a variety of selections. One of the best hotel in the West Lake area.

前打電話詢問房間要求和到店時間，説了帶孩子來的，前台小姑娘提前準備了小童牙刷、拖鞋，還有個小帳篷和拼圖，孩子都賴着不走了哈哈哈哈，早餐中西式都有，早餐還能吃到現煮的麪條和本地小吃甑糕，種類多直接吃撐了，餐廳乾淨，補餐快，光這頓早餐就值回房價了[破涕為笑][破涕為笑][破涕為笑][呲牙][呲牙][呲牙]服務態度非常好，對此次入住非常滿意。

We had a great stay at this hotel. Special thanks to Ivy at reception for the smooth check-in and check-out. The staff were very thoughtful — they even lent us contact lens solution when we asked where to buy one. We also received complimentary magnets and a free room upgrade. The rooms were big, spacious, and comfortable. It’s about 10mins walk to the Great Mosque, Bell Tower and Muslim street. One tip: be careful when selecting the hotel on DiDi, as there is another hotel with the same name nearby. Our taxi brought us to the wrong hotel twice. I guess difference in the translation

Cons: - Service was unprofessional. During check in on the first day, the front desk staff seemed clueless as to what he was supposed to do — he asked for our name (which was in English as we made the booking on Trip.com) and did not seem to be able to find our booking. Following this, he did not seem to know how to solve the problem and neither did he take the initiative to ask us for our passport. I had to offer our passport to him to help him find our booking. - After checking us in, the front desk staff did not provide any details as to where the restaurant was (as our package was inclusive of breakfast). Neither did he provide details as to where the washing machine and gym rooms were until we asked for these details. No instructions were given for connecting to the hotel WiFi, and we had to thereafter ask the staff for help with the connection as foreigners were unable to connect to the WiFi via the usual methods. - On the second day of our stay, we received a call from the front desk, who said that they were calling to verify our booking, as they were facing a shortage of rooms. This threw us off as it seemed that the hotel did not do their job of checking us in properly and the staff were not familiar with their own front desk or hotel procedures. Further, the staff made it sound as if we should bear the brunt of the consequences for this error and that we would have to move out given that they did not check us in properly and were facing a shortage of rooms. We had to emphasise again that our booking was confirmed on Trip.com. - One of the front desk staff who was on the night shift was also inattentive, rude and unprofessional. She was using her phone when we informed her that our room needed to be cleaned for the day, and subsequently did not seem to make a note of what we had told her. She merely gave us a dismissive “ok” and went back to using her phone. - The hallways would often have a strong cigarette smell even though we had requested for a non-smoking floor - As previous reviews had highlighted, the shower’s heating system would fluctuate between being hot and cold all of a sudden, which made it easy for users to fall sick especially in winter or be at risk of being scalded by the shower system. It would be good for the hotel to look into this, especially since this has not been fixed since the issue was surfaced in previous reviews - Location-wise there was a bus stop within 5 minutes walking distance, and lots of neighbourhood eateries nearby. However, the metro was rather far (about a 15 minute walk), unlike what is represented on the hotel’s Trip.com page. For those who would like to stay closer to the attractions such as the Bell and Drum tower and shopping malls, this location might be less ideal depending on preference. - One of the cleaning staff who cleaned our room on 27 December 2025 did not clean our room despite being reminded to do so, and when she eventually came, she did a slipshod job — she failed to refill the vanity kit, and while tidying the study desk, knocked over our boxes and bottles and did not even attempt to reorganise our items properly after leaving them in such a state. Pros: - Cleanliness was excellent and must be commended. The room, bedsheets, towels and amenities were always clean and spotless every day, which made this a pleasant and comfortable stay. - Most of the staff responsible for tidying our rooms were all extremely friendly and diligent, and was truly the highlight of our stay. They were also generous if we needed to request for more bottles of water or tissues. We had a pleasant experience with most of the cleaning staff, with the exception of one of them as mentioned above. - Hotel is very high-tech, with smart controls installed in the room which made it very convenient to access the lights, TV and air conditioning - Facilities including the hairdryer were very new and cleano