Ulasan Rain Wood Town Hotel Resort of Yuntai Mountain

Jawapan daripada Pihak Penginapan: Dear customer, thank you very much for your visit. We hope you have a wonderful holiday here. The hotel has registered foreign guests according to the requirements of the local public security bureau, so we may ask some detailed questions. Please rest assured that all procedures are handled according to the requirements of the local public security bureau, and we will not disclose your personal information to anyone. We wish you a pleasant journey!

Jawapan daripada Pihak Penginapan: Dear guests,Firstly, we sincerely thank you for taking the time to share your accommodation experience with us. We deeply apologize for any inconvenience you may have encountered at the hotel and attach great importance to your feedback. We have noticed that the average level of service you mentioned may be due to a shortage of manpower. We have initiated a reassessment and training program for our service team, and we are also actively recruiting new employees to alleviate the shortage of manpower. We deeply apologize for any inconvenience caused by the room phone malfunction. This is a technical issue that should not have occurred. We have reported this matter to the technical department and will immediately conduct inspections and repairs to prevent similar situations from happening again in the future. We understand the challenges of language communication as foreign tourists, so we will strengthen language training for front desk staff and make more use of effective literal translation software to ensure better communication with guests from different countries. We realize that hotel location and transportation issues are causing inconvenience for guests seeking specific dining options. To this end, we are collaborating with local taxi companies and planning to launch hotel exclusive pick-up and drop off services to more conveniently transport guests to the town center. At the same time, we are also exploring establishing partnerships with nearby restaurants to provide more choices for customers seeking specific dietary needs, and may offer meal delivery services. Finally, we suggest that guests inform us of their special dietary needs by email or phone before check-in. This way, we can prepare relevant information and suggestions for the guests before they arrive. Thank you very much for your valuable feedback. Wishing you all the best in your upcoming journey!

Jawapan daripada Pihak Penginapan: Dear guests, we sincerely appreciate your choice of our hotel for your tranquil vacation. Your feedback is testament to our team's dedication. We are delighted that you found our suites spacious, comfortable, and tastefully furnished. We are pleased that you enjoyed the serene countryside ambiance, a unique experience we aim for all our guests. Additionally, we appreciate your recognition of our hotel manager's assistance. Should you face any transportation challenges, we go above and beyond to ensure a seamless journey. Your satisfaction is our top priority. Thank you once again for your insightful feedback. We look forward to hosting you soon for unforgettable experiences. Wishing you a joyful life and a safe journey!

Jawapan daripada Pihak Penginapan: Thank you for taking the time to share your feedback with us! We're glad that our hotel car service to the main bus stop was convenient for you and that you found the room to be quiet and perfect. We appreciate your kind words and look forward to welcoming you back for another visit in the future!

Jawapan daripada Pihak Penginapan: 尊敬的賓客，很抱歉未能達到您的滿意，對於您遇到的問題我們也將深入調查服務人員，請您文明用語，我們深信，好服務源於好的溝通之上，為了更好服務顧客，我們的車不設固定時間發車，車在就走，不會拒送客人，相信出現問題一定是沒有溝通好。

Jawapan daripada Pihak Penginapan: 親愛的客人，非常感謝您的支持，我們願意盡力做好服務，感謝您描述的如此詳細，也鼓舞着我們繼續繼續前行，祝您旅途愉快！

Jawapan daripada Pihak Penginapan: 親愛的客人，感謝您的稱讚，直接導航雲武堂度假酒店即可到達，進酒店不需要門票，停車方便，園區適合散步小跑，在大自然中感受美好，希望您在此度過了一個美好的夜晚，祝您旅途愉快！

Jawapan daripada Pihak Penginapan: 您好，非常抱歉未能達到您的滿意，目前房間維修正在逐步進行，您提到的牆皮脱落燈帶掉落等問題已交給裝修公司逐步開始整修，我們也會加強管理，如有機會再來，必將改善，感謝您的選擇，祝您旅途愉快！

Jawapan daripada Pihak Penginapan: 尊敬的客人您好，針對您在店內遇到的問題我們非常抱歉，關於屋頂問題是之前漏雨導致，我們還未來得及完全修復，經過與您和平台的協商已對您進行了補償，電話問題是臨時故障，後已經和運營商聯繫解決，其他問題確實是五一期間打掃緊張，我們監管不到位，我們真誠的向您致歉，假期過後我們做了深刻的檢討，之後一定加強管理。

Jawapan daripada Pihak Penginapan: 非常感謝您選擇我們的酒店並給予如此高的評價。非常感謝您對我們前台小姐姐們的熱情服務、寬敞舒適的房間以及優質的床品表示滿意。小鎮院內每個季節都有不同的花種開放，竹林大道四季常青，影壁充滿着竹林七賢文化意境，非常感謝您對我們環境的喜愛，我們會繼續努力，為每一位客人帶來賓至如歸的感受。再次感謝您的選擇和好評，期待您再次光臨我們的酒店，享受更多美好時光。

Jawapan daripada Pihak Penginapan: 尊敬的賓客，非常感謝您對我們酒店的好評，酒店位於雲台山腳下近五家台服務區，環境優美，房間寬敞，免費接駁景區大巴車輛，能給您帶來優質的體驗是我們的榮幸，期待再次光臨，祝旅途愉快！

Jawapan daripada Pihak Penginapan: 非常感謝您的支持，酒店採用獨立光纖信號，山區裏有時信號會不穩定，非常抱歉沒能達到您的滿意，祝您旅途愉快！

Jawapan daripada Pihak Penginapan: 尊敬的賓客，感謝您對我們的好評與支持，寧靜的環境可以讓身心得到很好的放鬆，讓您的旅途中得到充分的休息，為您升級的一室一廳套房，房間寬敞舒適，非常感謝您的評價，也為我們以後得服務增添了一份動力，我們會再接再勵，期待與您再次相見，祝您旅途愉快！

Jawapan daripada Pihak Penginapan: 很抱歉未能達到您的滿意，我們會針對您提到的服務與早餐加以改進，我們的早餐價格佔比並不高，樣式有限，沒能給您帶來良好的體驗，我們深感歉意，我們會對此加以改進，非常感謝您的選擇，祝您生活愉快！