Rain Wood Town Hotel Resort of Yuntai Mountain

Ulasan Rain Wood Town Hotel Resort of Yuntai Mountain

Rain Wood Town Hotel Resort of Yuntai Mountain

Near No.233 Provincial Road (No.1 Huitoushan, entrance of Yuntai Mountain Scenic Area), Xiuwu, Henan, ChinaLihat Butiran Hotel
Rain Wood Town Hotel Resort of Yuntai Mountain
Rain Wood Town Hotel Resort of Yuntai MountainRain Wood Town Hotel Resort of Yuntai MountainRain Wood Town Hotel Resort of Yuntai Mountain
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Kami Memadankan Harga
1 malam

Ulasan Tetamu

4.4/5
207 ulasan
Ulasan yang disahkan
Persekitaran4.5
Kemudahan4.4
Perkhidmatan4.3
Kebersihan4.4
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Atur mengikut:
Semua ulasan(207)
Ulasan positif(187)
Ulasan dengan gambar/video(61)
Suasana yang bergaya(34)
Tenang & selesa(28)
Bilik yang besar(16)
Pemandangan baik(11)
Penyambut tetamu yang peramah(11)
Dekat dengan kawasan yang indah(11)
Hiasan yang cantik(9)
Reka bentuk yang hebat(5)
Ulasan kurang baik(20)
Otautahian
Bilik Cozy Katil Queen
Menginap pada Jun 2024
Solo
89 ulasan
3.7/5
Disiarkan pada 31 Ogo 2024
The room I was in had a Greek theme, bright and lovely and with a large balcony. When I stayed the hotel seemed very quiet, and it had lovely views towards the mountains. It is a bit of a distance from the *main tourist entrance* to Yuntaishan, but close to some of villages on the mountain itself. I didn't easily see restaurants nearby. Foreigners are welcome at this hotel, just be prepared: they asked for a quite a few details during check in, such as the license plate number of the taxi I arrived in. But those are just extra questions, there was no further bother after that 😊
Terjemah
6/10
Jawapan daripada Pihak Penginapan: Dear customer, thank you very much for your visit. We hope you have a wonderful holiday here. The hotel has registered foreign guests according to the requirements of the local public security bureau, so we may ask some detailed questions. Please rest assured that all procedures are handled according to the requirements of the local public security bureau, and we will not disclose your personal information to anyone. We wish you a pleasant journey!
MSK (山木)
Family Friendly Suite - 2-Bedroom
Menginap pada Mei 2024
Keluarga
1 ulasan
3.2/5
Disiarkan pada 30 Jun 2024
The hotel's location is ideal, and the rooms are of good quality. The front desk staff are proficient in communication and provide excellent service. However, room service is average, likely due to understaffing. Additionally, the room telephone was not functioning, necessitating guests to go to the front desk for assistance. This can be particularly challenging for foreigners facing language barriers. The hotel is situated outside of the town, making it difficult to find a taxi. For guests seeking specific dining options, such as halal food, it is challenging to locate these through online apps, requiring a trip into town. This, coupled with the difficulty in finding a taxi, adds to the inconvenience.
Terjemah
Jawapan daripada Pihak Penginapan: Dear guests,Firstly, we sincerely thank you for taking the time to share your accommodation experience with us. We deeply apologize for any inconvenience you may have encountered at the hotel and attach great importance to your feedback. We have noticed that the average level of service you mentioned may be due to a shortage of manpower. We have initiated a reassessment and training program for our service team, and we are also actively recruiting new employees to alleviate the shortage of manpower. We deeply apologize for any inconvenience caused by the room phone malfunction. This is a technical issue that should not have occurred. We have reported this matter to the technical department and will immediately conduct inspections and repairs to prevent similar situations from happening again in the future. We understand the challenges of language communication as foreign tourists, so we will strengthen language training for front desk staff and make more use of effective literal translation software to ensure better communication with guests from different countries. We realize that hotel location and transportation issues are causing inconvenience for guests seeking specific dining options. To this end, we are collaborating with local taxi companies and planning to launch hotel exclusive pick-up and drop off services to more conveniently transport guests to the town center. At the same time, we are also exploring establishing partnerships with nearby restaurants to provide more choices for customers seeking specific dietary needs, and may offer meal delivery services. Finally, we suggest that guests inform us of their special dietary needs by email or phone before check-in. This way, we can prepare relevant information and suggestions for the guests before they arrive. Thank you very much for your valuable feedback. Wishing you all the best in your upcoming journey!
Pengguna Tetamu
Aegean Sea Suite (Double bed)
Menginap pada Apr 2024
Pasangan
3 ulasan
4.7/5
Menakjubkan
Disiarkan pada 2 Jun 2024
Our suite was large and nicely furnished. The bed was comfortable and room was clean. It's rural and peaceful. Good for quiet retreat. Hotel manager was helpful and resourceful when we could not find a Didi pickup to town and train station.
Terjemah
Jawapan daripada Pihak Penginapan: Dear guests, we sincerely appreciate your choice of our hotel for your tranquil vacation. Your feedback is testament to our team's dedication. We are delighted that you found our suites spacious, comfortable, and tastefully furnished. We are pleased that you enjoyed the serene countryside ambiance, a unique experience we aim for all our guests. Additionally, we appreciate your recognition of our hotel manager's assistance. Should you face any transportation challenges, we go above and beyond to ensure a seamless journey. Your satisfaction is our top priority. Thank you once again for your insightful feedback. We look forward to hosting you soon for unforgettable experiences. Wishing you a joyful life and a safe journey!
Kae Zhuo
Menginap pada Jun 2023
Keluarga
19 ulasan
5.0/5
Luar Biasa
Disiarkan pada 8 Jul 2023
It was a perfect stay. The reception, especially the manager was extremely helpful. The hotel car to the main bus stop was ready to go anytime you ask them. The place was so quiet and the room was perfect. We’ll visit again sometime!
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for taking the time to share your feedback with us! We're glad that our hotel car service to the main bus stop was convenient for you and that you found the room to be quiet and perfect. We appreciate your kind words and look forward to welcoming you back for another visit in the future!
Pengguna Tetamu
Bilik 2-katil dengan Pemandangan Halaman
Menginap pada Sep 2024
Melancong bersama rakan
1 ulasan
2.5/5
Disiarkan pada 6 Okt 2024
先説説服務態度哈,前台經理可以開除換人了,作為一個服務行業的人員,不能説天天嬉皮笑臉的,來了客人也得應該有點好態度呀,耷拉個熊臉,跟個去你那裡住宿欠你一百大萬嘞樣,服務包含來回景點擺渡區送的,讓你送一下跟********,*****第二天在雲台山景區內住了一晚上,吃住去的地方沒有一個跟他家一樣的,人家都是給你很親切的感覺。 房間對不起他三百的價格,休息環境挺安靜的獨立小院,房間裏的房頂掉皮了,淋浴的水壓很小,浴巾和毛巾感覺都沒有消毒,
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的賓客,很抱歉未能達到您的滿意,對於您遇到的問題我們也將深入調查服務人員,請您文明用語,我們深信,好服務源於好的溝通之上,為了更好服務顧客,我們的車不設固定時間發車,車在就走,不會拒送客人,相信出現問題一定是沒有溝通好。
Tanwandexiaohouzi
Yunwu Detached Six-Bedroom Villa
Menginap pada Jun 2024
Melancong bersama rakan
4 ulasan
5.0/5
Luar Biasa
Disiarkan pada 16 Jul 2024
五星好評,因為店家確實值得,朋友們來過就知道性價比有多高了,老闆人很好車接車送,環境很好,我們雖然衹住了一晚,但真的不吹不黑,這個店真的值得,最後我們走還是老闆給我們送的行李。這真的是一家細節拉滿的民宿。 和朋友來雲台山遊玩兒,提前看評價定了這家酒店,整體感覺很不錯,每層都有陽台可以喝茶聊天,院子內一層有麻將桌,每樓還有露台適合拍照。裝修風格也非常喜歡。位置離服務區也不遠,酒店老闆可以車接車送很方便。每個房間都有礦泉水,畢竟很多人出去遊玩住宿不會用酒店的燒水壺,而且上山遊玩的礦泉水都很貴可以直接帶走,這個真的很細節了。每個房間都配備了小冰箱,夏天用真的很方便。浴室和衞生間很乾凈用的也很放心。因為訂的是三層的別墅,二層房間還有一個浴缸,可以享受陽光,私密性也不錯。空調温度和性能也很棒,房間內沒有異味真的很安心。出了院子也很乾凈和安靜,晚上睡覺不用擔心有噪音,讓人很舒服。早上起來九點以前都有早餐提供,食物營養豐富,種類也很多樣,對於上山的體能有很大的幫助。前台小姐姐服務態度很好,有東西忘拿了還專門給了鑰匙讓回去檢查。臨走退了房行李也是經理送過來的,真的很感謝。整體很不錯,以後有機會來玩兒,還會定這家的~
Terjemah
Jawapan daripada Pihak Penginapan: 親愛的客人,非常感謝您的支持,我們願意盡力做好服務,感謝您描述的如此詳細,也鼓舞着我們繼續繼續前行,祝您旅途愉快!
Pengguna Tanpa Nama
Suite - Mountain-View (2 beds)
Menginap pada Jul 2024
Keluarga
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 27 Ogo 2024
房間乾淨整潔,室外環境優美,空氣清新,沒事可以去酒店後邊轉轉,適合親子度假⛱️,位置也好找,跟着導航走就可以了……
Terjemah
Jawapan daripada Pihak Penginapan: 親愛的客人,感謝您的稱讚,直接導航雲武堂度假酒店即可到達,進酒店不需要門票,停車方便,園區適合散步小跑,在大自然中感受美好,希望您在此度過了一個美好的夜晚,祝您旅途愉快!
Baidurenbaidurensheng
Suite - Mountain-View (2 beds)
Menginap pada Mei 2024
Keluarga
33 ulasan
3.1/5
Disiarkan pada 12 Jun 2024
環境可以,後面一片還在建造中,住的是中式房間面積很大,有文化背景!但管理是着實不行,到處是灰,到處是蜘蛛網,牆皮胱落也不修,燈帶掉了也不管,路標也不是很清晰,希望管理能跟上來~
Terjemah
6/9
Jawapan daripada Pihak Penginapan: 您好,非常抱歉未能達到您的滿意,目前房間維修正在逐步進行,您提到的牆皮脱落燈帶掉落等問題已交給裝修公司逐步開始整修,我們也會加強管理,如有機會再來,必將改善,感謝您的選擇,祝您旅途愉快!
Pengguna Tetamu
Family Friendly Suite - 2-Bedroom
Menginap pada Apr 2024
Keluarga
10 ulasan
1.3/5
Disiarkan pada 4 Mei 2024
可能辦理入住時比較晚了,可能五一人太多了,給安排的房間竟然是個漏雨的,房頂牆皮都爆開了,正好在頭頂上,前台電話內線一直都打不通,後來拿手機打的才接通,説明情況後,告知沒房間了,也沒補償措施,果斷退了第二晚的房間。 這個態度我衹能找攜程了,攜程態度倒是解決問題的態度,説給我換家酒店,10點多了,逛了一天了,帶着長者孩子,我真是懶得動了,後來給我申請了補償。 除了房頂的問題,設施簡單也比較老舊了,馬桶圈都泛黃了,還有毛巾浴巾也都是黃的,雖然不會用,但感覺酒店不注重衞生。親子雙卧就兩瓶水,告知沒水了,五一期間房間都定出去了,竟然不準備後水。 餐廳早餐很簡單,雞蛋牛奶都供應不上。唉,孩子就問4.5的評分怎麼來的,名不符實啊。
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的客人您好,針對您在店內遇到的問題我們非常抱歉,關於屋頂問題是之前漏雨導致,我們還未來得及完全修復,經過與您和平台的協商已對您進行了補償,電話問題是臨時故障,後已經和運營商聯繫解決,其他問題確實是五一期間打掃緊張,我們監管不到位,我們真誠的向您致歉,假期過後我們做了深刻的檢討,之後一定加強管理。
Danchengpangtong
Bilik Keluarga
Menginap pada Apr 2024
Keluarga
8 ulasan
5.0/5
Luar Biasa
Disiarkan pada 11 Mei 2024
酒店前台小姐姐們特別熱情,服務也特別周到,房間特別大,並且乾淨。被品特別舒服,感覺像五星級酒店的被品,酒店整個是個康養小鎮,環境特別安靜舒適。這個季節去月季開的特別艷麗,非常不錯的一次體驗。
Terjemah
Jawapan daripada Pihak Penginapan: 非常感謝您選擇我們的酒店並給予如此高的評價。非常感謝您對我們前台小姐姐們的熱情服務、寬敞舒適的房間以及優質的床品表示滿意。小鎮院內每個季節都有不同的花種開放,竹林大道四季常青,影壁充滿着竹林七賢文化意境,非常感謝您對我們環境的喜愛,我們會繼續努力,為每一位客人帶來賓至如歸的感受。再次感謝您的選擇和好評,期待您再次光臨我們的酒店,享受更多美好時光。
Pengguna Tetamu
Villa Suite - 2-Bedroom
Menginap pada Sep 2024
Keluarga
3 ulasan
5.0/5
Luar Biasa
Disiarkan pada 5 Okt 2024
非常好,安靜
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的賓客,非常感謝您對我們酒店的好評,酒店位於雲台山腳下近五家台服務區,環境優美,房間寬敞,免費接駁景區大巴車輛,能給您帶來優質的體驗是我們的榮幸,期待再次光臨,祝旅途愉快!
Pengguna Tetamu
Bilik Cozy Katil Queen
Menginap pada Jun 2024
Keluarga
14 ulasan
4.7/5
Menakjubkan
Disiarkan pada 11 Jul 2024
升級了一室一廳的套房,很好,唯一不滿意的就是無線網有點卡。
Terjemah
Jawapan daripada Pihak Penginapan: 非常感謝您的支持,酒店採用獨立光纖信號,山區裏有時信號會不穩定,非常抱歉沒能達到您的滿意,祝您旅途愉快!
Pengguna Tetamu
Panoramic Queen Room
Menginap pada Apr 2024
Bisnes
6 ulasan
5.0/5
Luar Biasa
Disiarkan pada 29 Mei 2024
特別滿意,乾淨,安靜,房間很好,還給升了級,酒店服務也很好,給個超大的贊!
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的賓客,感謝您對我們的好評與支持,寧靜的環境可以讓身心得到很好的放鬆,讓您的旅途中得到充分的休息,為您升級的一室一廳套房,房間寬敞舒適,非常感謝您的評價,也為我們以後得服務增添了一份動力,我們會再接再勵,期待與您再次相見,祝您旅途愉快!
Pengguna Tetamu
Family Friendly Suite - 2-Bedroom
Menginap pada Sep 2024
Keluarga
12 ulasan
4.2/5
Sangat Baik
Disiarkan pada 2 Okt 2024
前台服務很一般,去辦入住等了好久才見到服務人員,酒店內設施一般,床頭沒有充電的插口,親子房間內的玩具破損嚴重,早餐亂糟糟,不到八點半幾乎就沒餐了,沒吃飽就離店了
Terjemah
Jawapan daripada Pihak Penginapan: 很抱歉未能達到您的滿意,我們會針對您提到的服務與早餐加以改進,我們的早餐價格佔比並不高,樣式有限,沒能給您帶來良好的體驗,我們深感歉意,我們會對此加以改進,非常感謝您的選擇,祝您生活愉快!
cy0510
Aegean Sea Suite (Double bed)
Menginap pada Mac 2024
Keluarga
5 ulasan
2.0/5
Disiarkan pada 3 Apr 2024
設施比較舊,沒什麼人住,被子比較潮濕,沒有電視,只有網絡機頂盒,打開窗户是空宅,比較瘮人
Terjemah
Jawapan daripada Pihak Penginapan: 非常抱歉,淡季遊玩人確實較少些,近幾天濕度較大,我們有專用的除濕機定期為房間除濕,非常抱歉給您帶來不便,設施設備的問題我們立刻逐步解決,希望您在雲台山度過個快樂的假期,祝您旅途愉快!