Ulasan Rain Wood Town Hotel Resort of Yuntai Mountain
Rain Wood Town Hotel Resort of Yuntai Mountain
Near No.233 Provincial Road (No.1 Huitoushan, entrance of Yuntai Mountain Scenic Area), Xiuwu, Henan, ChinaLihat Butiran Hotel
Lihat bilik yang tersedia untuk tarikh perjalanan anda
Kami Memadankan Harga
1 malam
Ulasan Tetamu
4.4/5
207 ulasan
Untuk menjamin ketulenan penilaian yang dipaparkan, kami tidak mengira purata sahaja. Sebaliknya, kami mengambil kira kredibiliti ulasan dan tarikh penginapan tetamu untuk menentukan penilaian akhir.
Ulasan yang disahkan
Persekitaran4.5
Kemudahan4.4
Perkhidmatan4.3
Kebersihan4.4
Tapis mengikut:
Atur mengikut:
Semua ulasan(207)
Ulasan positif(187)
Ulasan dengan gambar/video(61)
Suasana yang bergaya(34)
Tenang & selesa(28)
Bilik yang besar(16)
Pemandangan baik(11)
Penyambut tetamu yang peramah(11)
Dekat dengan kawasan yang indah(11)
Hiasan yang cantik(9)
Reka bentuk yang hebat(5)
Ulasan kurang baik(20)
Otautahian
Bilik Cozy Katil Queen
Menginap pada Jun 2024
Solo
89 ulasan
3.7/5
Disiarkan pada 31 Ogo 2024
The room I was in had a Greek theme, bright and lovely and with a large balcony. When I stayed the hotel seemed very quiet, and it had lovely views towards the mountains. It is a bit of a distance from the *main tourist entrance* to Yuntaishan, but close to some of villages on the mountain itself. I didn't easily see restaurants nearby.
Foreigners are welcome at this hotel, just be prepared: they asked for a quite a few details during check in, such as the license plate number of the taxi I arrived in. But those are just extra questions, there was no further bother after that 😊
Terjemah
6/10
Jawapan daripada Pihak Penginapan: Dear customer, thank you very much for your visit. We hope you have a wonderful holiday here. The hotel has registered foreign guests according to the requirements of the local public security bureau, so we may ask some detailed questions. Please rest assured that all procedures are handled according to the requirements of the local public security bureau, and we will not disclose your personal information to anyone. We wish you a pleasant journey!
MSK (山木)
Family Friendly Suite - 2-Bedroom
Menginap pada Mei 2024
Keluarga
1 ulasan
3.2/5
Disiarkan pada 30 Jun 2024
The hotel's location is ideal, and the rooms are of good quality. The front desk staff are proficient in communication and provide excellent service. However, room service is average, likely due to understaffing. Additionally, the room telephone was not functioning, necessitating guests to go to the front desk for assistance. This can be particularly challenging for foreigners facing language barriers.
The hotel is situated outside of the town, making it difficult to find a taxi. For guests seeking specific dining options, such as halal food, it is challenging to locate these through online apps, requiring a trip into town. This, coupled with the difficulty in finding a taxi, adds to the inconvenience.
Terjemah
Jawapan daripada Pihak Penginapan: Dear guests,Firstly, we sincerely thank you for taking the time to share your accommodation experience with us. We deeply apologize for any inconvenience you may have encountered at the hotel and attach great importance to your feedback. We have noticed that the average level of service you mentioned may be due to a shortage of manpower. We have initiated a reassessment and training program for our service team, and we are also actively recruiting new employees to alleviate the shortage of manpower. We deeply apologize for any inconvenience caused by the room phone malfunction. This is a technical issue that should not have occurred. We have reported this matter to the technical department and will immediately conduct inspections and repairs to prevent similar situations from happening again in the future. We understand the challenges of language communication as foreign tourists, so we will strengthen language training for front desk staff and make more use of effective literal translation software to ensure better communication with guests from different countries. We realize that hotel location and transportation issues are causing inconvenience for guests seeking specific dining options. To this end, we are collaborating with local taxi companies and planning to launch hotel exclusive pick-up and drop off services to more conveniently transport guests to the town center. At the same time, we are also exploring establishing partnerships with nearby restaurants to provide more choices for customers seeking specific dietary needs, and may offer meal delivery services. Finally, we suggest that guests inform us of their special dietary needs by email or phone before check-in. This way, we can prepare relevant information and suggestions for the guests before they arrive. Thank you very much for your valuable feedback. Wishing you all the best in your upcoming journey!
Pengguna Tetamu
Aegean Sea Suite (Double bed)
Menginap pada Apr 2024
Pasangan
3 ulasan
4.7/5
Menakjubkan
Disiarkan pada 2 Jun 2024
Our suite was large and nicely furnished. The bed was comfortable and room was clean. It's rural and peaceful. Good for quiet retreat. Hotel manager was helpful and resourceful when we could not find a Didi pickup to town and train station.
Terjemah
Jawapan daripada Pihak Penginapan: Dear guests, we sincerely appreciate your choice of our hotel for your tranquil vacation. Your feedback is testament to our team's dedication. We are delighted that you found our suites spacious, comfortable, and tastefully furnished. We are pleased that you enjoyed the serene countryside ambiance, a unique experience we aim for all our guests. Additionally, we appreciate your recognition of our hotel manager's assistance. Should you face any transportation challenges, we go above and beyond to ensure a seamless journey. Your satisfaction is our top priority. Thank you once again for your insightful feedback. We look forward to hosting you soon for unforgettable experiences. Wishing you a joyful life and a safe journey!
Kae Zhuo
Menginap pada Jun 2023
Keluarga
19 ulasan
5.0/5
Luar Biasa
Disiarkan pada 8 Jul 2023
It was a perfect stay. The reception, especially the manager was extremely helpful. The hotel car to the main bus stop was ready to go anytime you ask them. The place was so quiet and the room was perfect. We’ll visit again sometime!
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for taking the time to share your feedback with us! We're glad that our hotel car service to the main bus stop was convenient for you and that you found the room to be quiet and perfect. We appreciate your kind words and look forward to welcoming you back for another visit in the future!
Jawapan daripada Pihak Penginapan: 尊敬的客人您好,針對您在店內遇到的問題我們非常抱歉,關於屋頂問題是之前漏雨導致,我們還未來得及完全修復,經過與您和平台的協商已對您進行了補償,電話問題是臨時故障,後已經和運營商聯繫解決,其他問題確實是五一期間打掃緊張,我們監管不到位,我們真誠的向您致歉,假期過後我們做了深刻的檢討,之後一定加強管理。
Jawapan daripada Pihak Penginapan: 非常感謝您選擇我們的酒店並給予如此高的評價。非常感謝您對我們前台小姐姐們的熱情服務、寬敞舒適的房間以及優質的床品表示滿意。小鎮院內每個季節都有不同的花種開放,竹林大道四季常青,影壁充滿着竹林七賢文化意境,非常感謝您對我們環境的喜愛,我們會繼續努力,為每一位客人帶來賓至如歸的感受。再次感謝您的選擇和好評,期待您再次光臨我們的酒店,享受更多美好時光。
Pengguna Tetamu
Villa Suite - 2-Bedroom
Menginap pada Sep 2024
Keluarga
3 ulasan
5.0/5
Luar Biasa
Disiarkan pada 5 Okt 2024
非常好,安靜
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的賓客,非常感謝您對我們酒店的好評,酒店位於雲台山腳下近五家台服務區,環境優美,房間寬敞,免費接駁景區大巴車輛,能給您帶來優質的體驗是我們的榮幸,期待再次光臨,祝旅途愉快!
Pengguna Tetamu
Bilik Cozy Katil Queen
Menginap pada Jun 2024
Keluarga
14 ulasan
4.7/5
Menakjubkan
Disiarkan pada 11 Jul 2024
升級了一室一廳的套房,很好,唯一不滿意的就是無線網有點卡。
Terjemah
Jawapan daripada Pihak Penginapan: 非常感謝您的支持,酒店採用獨立光纖信號,山區裏有時信號會不穩定,非常抱歉沒能達到您的滿意,祝您旅途愉快!
Pengguna Tetamu
Panoramic Queen Room
Menginap pada Apr 2024
Bisnes
6 ulasan
5.0/5
Luar Biasa
Disiarkan pada 29 Mei 2024
特別滿意,乾淨,安靜,房間很好,還給升了級,酒店服務也很好,給個超大的贊!
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的賓客,感謝您對我們的好評與支持,寧靜的環境可以讓身心得到很好的放鬆,讓您的旅途中得到充分的休息,為您升級的一室一廳套房,房間寬敞舒適,非常感謝您的評價,也為我們以後得服務增添了一份動力,我們會再接再勵,期待與您再次相見,祝您旅途愉快!