Paradis Palace

Let me be absolutely clear: my recent stay at Hotel Paradis Palace in Hammamet was, without question, one of the most appalling, filth-ridden, and health-compromising experiences I have ever endured in what claims to be a “FOUR-STAR” establishment. If this place were graded on actual cleanliness and hygiene standards rather than whatever fantasy rating they’ve conjured up for their marketing, it wouldn’t even qualify for a single star. In fact, a starless void would feel too generous. From the moment I stepped into my assigned room, I was confronted with conditions that I found profoundly unhygienic. The toilet, for example, showed signs of what appeared to be deep neglect. I noticed a hair on the lid and visible discoloration on the seat—far from what any reasonable guest would consider acceptable. It gave every impression that it had not been thoroughly cleaned in a very long time. The bathtub’s interior walls sported a yellowish buildup and stray debris that I felt should never appear in a hotel bathroom, let alone one that claims a four-star rating. The sink area was similarly disheartening: dried stains and hardened residues on the counter, and taps marked by what looked like limescale and possibly mould, suggesting to me a serious lapse in basic sanitation practices. Inspecting the beds did nothing to improve my impression. Underneath the double bed’s mattress, I encountered a layer of dust and debris that seemed to have accumulated over a considerable period. The single beds were no better: I saw what I interpreted as mold-like growth under the spring box and mattress, and one bed featured a stained duvet and an unsettling brownish streak. In my view, this went well beyond a minor oversight and raised serious questions about the frequency and quality of housekeeping. I complained and was moved to a sea-view room. Although this second room appeared somewhat less grimy, I still found it far below any reasonable standard of cleanliness. By this point, my trust in the establishment’s hygiene practices was irreparably damaged. On my final night, the presence of a cockroach in my room underscored just how far conditions had strayed from what I consider hygienic and comfortable hospitality. This unwelcome encounter only deepened my sense of unease and dissatisfaction. Beyond the room conditions, I also became quite unwell during my stay, requiring emergency medical attention while in Tunisia. While I cannot be certain of the precise cause of my illness, the timing was unsettling. The stress and the general lack of hygiene I observed certainly did nothing to reassure me. I was left shaken, out of pocket due to unforeseen medical costs, and deeply disturbed by the circumstances. In fairness, I should note that the buffet and bar staff were courteous, and the desk manager did allow me to print my emergency travel documents without charge. Unfortunately, no amount of politeness could offset the state of the rooms or the distress I experienced

Returned for our third visit but our first time here in december for the new year so very different to visiting in summer months. We had a lovely warm welcome from lots of staff that remembered us both from previous visits which was lovely. The weather was mixed which was to be expected considering dec/jan months but still better than our UK weather however we did get a few days out of our 7 to sit around the pool. Animation team are lovely & pleasant but not pushy if you dont wish to join in. We booked a seaview room and it was lovely positioned for us & cleaned everyday. New years eve seven course gala dinner with waiter service all evening aswell as live entertainment was very impressive the hotel definately did a fantastic job the atmosphere was great, credit to all involved in making it a memorable evening for us. We again found staff throughout the hotel polite, pleasant and helpful if we needed anything. Thanks again

The hotel staff and entertainment are excellent The room and hotel housekeeping are outstanding. Nothing Is too much trouble. The restaurant and food is varied. I would like to make a special mention to the entertainment staff Jumbo aria and kimo. We don't have children but the animation team are on the ball.

Excellent services! Fabulous entertainment thank you to Jackie and his team for making our holiday the best! The chef has catered for everyone even with myself having very serious food allergies! The waiters in the bar went over and above.

This is my 2nd time to Tunisia, 1st to this hotel loved its location very clean and welcoming reception. Most of the reception team was lovely and helpful how ever 1 rude gentleman damped my spirits on my second day, the bar staff where absolutely lovely and very attentive my son was obsessed with sprite and after a few days they remembered and always made him feel welcome, the room was a large family room looking out over the pool and sea so amazing views all round, housekeeper was lovely clean fresh towels everyday. Rooms lil outdated n no working tv in our room tho. Beach was lovely even after a storm for 2 day they was clearing it best they could to make it better, not great that u are hassled by beach sellers and made to feel terrible if u don’t buy. Food not great, struggled the 2 weeks to find anything I liked same with my son. Soup was lovely. If u like eggs breakfast is the way to go!! Our spa experience was a lil disappointing left long periods of time cold whilst 1 staff massaged and did a facial on 3 people. However the best part of our holiday has to be the animation team Salma,momo,ziko and jambo made this holiday the most joyful, iv never laughed so much they where absolutely fantastic. I’m coming back next year and can’t wait to see what joys they bring again. Thanks animation team!!! A big shout out 2 the 2 ladies at breakfast cooking the eggs and for remembering how I liked my eggs the lil things made a big difference to my holiday x

Came to this hotel in March and really enjoyed it. Came in November and its changed. The rooms are a little dated but that doesn’t matter they were clean. Reception staff were excellent the beach is fantastic the weather was great and that’s where it ended. They don’t cater for English food. Only occasionally. Breakfast was salads, cakes, and eggs no English type cereals no cooked tomatoes no beans (I do know that they don’t have bacon) . Lunch was at the beach restaurant covered in flies and food not good except soup and donut lady was very pleasant the dates you couldn’t see for flies appalling hygiene standers.Evening meal was similar every night cakes were good (but not for my weight) Drinks were ok but not much variety on all inclusive menu had much better in other hotels in Tunisia . Entertainment was make your own they had two outside acts only in the time we were there the rest was make your own. No children’s disco as hardly any children there. Line dancing started at 9.30 just a few guest joined in then three animation dancers on stage dancing all out of time. This is noway a four star hotel. TUI rep never there