Chich Khan

Dirty room , bad food , angry staff . Went with my sister we didn’t feel safe . The hotel from the outside and the reception look good

NOT A 4 STAR EXPERIENCE Upon arrival, we were checked into a room on the 2nd floor With no working lift. However, it quickly became evident that the room and the overall condition of the hotel were not up to the standards one would expect from a 4-star hotel. The issues we encountered were numerous and significantly impacted the quality of our stay. The lack of clear management was evident from the beginning. Not only was the lift out of order, leaving us to navigate the dark corridors to our room. To our dismay, the room itself was in a state of disrepair. The curtains were hanging off the railings, there were no towels provided, and the TV was smashed. It was clear that the room had not been properly prepared for guests. Upon requesting a room change, we were offered another room which, unfortunately, presented a new set of problems. This room lacked basic amenities such as a door handle to open it without a key, a TV remote to operate the telly, and a plug for the mouldy bath. The room was not clean, and the sliding door handle was broken. Moreover, the telephone was not connected so evey time we need to speak to reception, we need to walk down 2 flights of stairs. The bedside light has been ripped from The wall leaving the wires exposed, and again, no towels or floor mat were provided. The absence of a hair dryer further added to our inconvenience. The overall condition of the corridors was no better, with darkness prevailing due to a lack of outside light we need to use our phone torches to navigate the stairs ans corridor. We repeatedly requested towels, but despite the helpful demeanor of the staff, our requests were not met in a timely manner. The most recent response we received, "let me be Frank, can this wait until tomorrow," left us feeling unheard and frustrated. The dining experience at the hotel was equally disappointing. Meal times were marred by a lack of sufficient food, resulting in guests having to fight for what was available. The scarcity of salads and repeated offerings of pasta and boiled potatoes left a lot to be desired. The queue for food was excessively long, tables and floors were unclean, and the overall atmosphere was far from the level expected of a 4-star establishment. The pool area, which initially appeared pleasant, turned out to be riddled with issues. Broken sun beds, dirty tables, chairs, and parasols, coupled with a lack of management to supervise the crowd, resulted in an unpleasant and chaotic experience for all guests. Because of the absence of functional WiFi forced us to purchase a local SIM card in order to stay connected with our family. The condition of the indoor pool, being an unhealthy green, and the empty children's pool raised concerns about the safety and sanitation of the facility.