Pengguna Tetamu
22 Oktober 2024
I always try and start a review with a positive...this is the first time I can not do that! 22 of us came together as a family group and not 1 is leaving happy. No rooms for us on arrival and we all had to share, although we had booked way in advance. We were promised a refund on our first night but when we went to get the refund we were told that our compensation was the fact we had, had a room upgrade!! If that was an upgrade I wouldn't want the original room thrown at me. We all had sickness at some point! It could be a bug but everyone we spoke to was the same. The staff are beyond rude, I have been visiting Turkey for many years and have always loved how friendly the locals are but, at this hotel, it is the complete opposite! What I can not understand is why when the hotel is coming to a close do they let standards drop? These will be the first reviews people will read when looking to book next year. Not one of our group were happy and no one else we spoke to were. The slides are rarely on and it'sade clear that the operator does not want to be there. The younger children's slides have not been on once. The entertainment is simply horrendous....like terrible!
Terjemah