Paulownia Hostel & Guest House

Great location just right across EXPO. Convenient store right at the L1. The dorm was super clean and new. Highly recommended.

I had a deeply disappointing experience at this hotel. Upon arrival, I was shocked to discover that the room I had booked was male-only—a policy that was not disclosed during the booking process. As a female traveler, I was denied accommodation without any alternative options provided, leaving me stranded at 9 pm in a foreign country. The receptionist assured me that the reservation would be canceled and I would receive a refund due to the hotel's failure to accommodate me. However, despite this promise, my request for a refund was subsequently denied, citing the hotel's cancellation policy. This is completely unacceptable. The lack of transparency and inclusivity in the hotel's policies is scandalous and discriminatory. Being kicked out of the hotel without any assistance or solution at such a late hour was not only distressing but also dangerous. I strongly advise against booking this hotel, especially for female travelers. The experience was intolerable, and the hotel's refusal to honor their commitment to cancel the booking and provide a refund is beyond unacceptable.