Btdevine7
31 Ogos 2024
We splurged and decided to say at The Ahwahnee for 4 days last week. It was a great location, but that is not worth the $700 per night charge. Almost everything about this hotel is not up to par. 1. The staff at the front desk, the concierge, the bar etc have a very " don't bother me" attitude. The valet folks were good. 2. Our phone didn't work for most of the stay. 3. Housekeeping didn't clean our room or leave fresh towels. 4. Our bathtub and sink were clogged and wouldn't drain. 5. The $63 charge for a "Golden Corral " buffet was absurd. 6.Public bathrooms were dirty. 7. The water coolers in the lobby were empty most of the time. There are more areas for improvement, but I get the feeling that the management really doesn't care because the location sells out the property most weeks. There is an obvious lack of pride which is a shame because it is a beautiful property in a majestic location. The experience didn't ruin our wedding anniversary celebration, but you missed the opportunity to enhance it. We won't be back but I really don't think you care. Some things are unavoidable with an older property, but everyone makes the choice to be helpful, kind, and professional.
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