Pengguna Tetamu
1 Jun 2024
If it were not for the management of this hotel I would have givena 5 star review. However, our experience with management was 1 star treatment. I originally booked one night bed, breakfast and evening meal for €210 for 11th May 2024. I subsequently contacted the hotel to arrange the same deal for 12th May 2024. Had I known the hassle this would cause us I would not have bothered. Arrived to find convenient parking and check-in was very pleasant and efficient. Our room 216 was absolutely outstanding. I had booked a standard sea-view room but this was anything but standard. It was in fact the nicest room I have ever stayed in, beautifully appointed and decorated with an excellent ensuite. Even the toiletries were lovely, I brought the soap home with me and am still enjoying it! I had requested a quiet room and it was at the end of a corridor, very spacious with a comfortable seating area to watch TV or admire the view. The view was slightly spoilt by dirt or sea-spray on the window which was a pity as everything else was immaculate. After the long journey we went to see about having a drink, preferably outdoors in the beautiful sunshine before going to explore Youghal. We were greeted by the bar manager “B” who asked our room number and enquired whether we would be dining there that evening. I replied that we were actually dining there both nights. He stated that this was not the case, it was either that night or the following night, not both nights. I was told emphatically and categorically that I was wrong. This made me feel very uncomfortable, like most people, I don’t like being told I am wrong, especially when I know I am not. Eventually I showed the bar manager the email confirming the meals on both nights, I don’t think he read it but immediately walked out to find the person that sent the email. He returned with that manager “J” who stated that the issue was not the bar managers fault as he hadn’t explained the details of my booking to him! My initial thought was why would he? He stated that the fault was with the system that can’t handle the details of my booking and only recognises 2 nights with 1 dinner. He swiftly turned on his heel and left, he may have said “sorry about that” on his way out, I honestly can’t remember. I found this encounter with the general manager quite abrupt and unsatisfactory. Thankfully there were no customers that I could see in the bar/restaurant area while all of this transpired, but a number of staff were present and it was quite frankly uncomfortable and embarrassing, especially as we were going to be dining there for 2 nights. In the bar manager “B’s” defence, he gave an immediate full and genuine apology which was appreciated and I hope he learnt that it is best to check something out in the future before telling a customer they are wrong. We approached the bar for our evening meal feeling very awkward but the bar manager again apologised, he couldn’t have done anything more. We enjoyed a very nice
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