Hotel Romantik di Zhangzhou

I can’t say I’m a frequent guest of this hotel, but I’ve been coming to it for the past 3 years at least once a year. I have to say that I am a bit disappointed with the service. When I arrived at the hotel, I was very hungry, they used to have a menu for the room service in the room, now it was gone, I had to call them to ask someone to bring the menu to the room. I ordered the food at 10pm, at that time, the selection of items was very limited. Luckily my Chinese is good enough to get by, because almost nobody spoke English there. I understand it’s not mandatory to have a full English speaking staff, but I think at least one person per shift should be able to speak some English in case someone needs it. Another point that needs improvement was the gym. Objects were unorganized, it looked abandoned. Besides all of this, when I come back, I might give this hotel another chance, the rooms are clean, the location is good and I am usually someone who’s loyal to brands.

I have stayed in few Crowne Plaza hotels before and I noticed there are always mega construction projects beside the hotel. Pray that guest won’t be impacted by the loud construction noise in the morning. This hotel is well furnished but it is getting OLD and the nearest mall or small restaurants eateries are FAR away. . Great front desk staff and toiletries.