Hotel Pet friendly di Hainan, China

Unfortunately, the reception experience was very bad. The receptionist was not cooperative, her style was inappropriate, and she did not seem to be good at using the system or computer well, which caused a delay of my procedures for about 15 minutes. I was coming after a long and tiring journey, and I was expecting faster and more professional treatment. In addition, the room I received was not as clean as required, and this worsened the experience in general. 👎🏼

We had a very comfortable stay at the Hilton Wenchang. The room was spacious and the bed was excellent. The complimentary shuttle service from the train station was especially convenient—it made arriving at the hotel an absolute breeze. A special thank you to Gill for her outstanding assistance. From arranging the shuttle bus to providing helpful recommendations about Wenchang and hotel activities—such as the sunrise viewing and fireworks show—she ensured our stay was seamless and thoroughly enjoyable.

The view is unbelievable. I booked two rooms and both were sparkling clean. The night we arrived, it was raining. I took a nap on the swing bed over the water, listening to the drizzling rain. It felt magical. The other room for my parents was on a higher floor, very spacious, with gorgeous sea views, and you could even see the fireworks right from the room. The service was amazing as well. They arranged airport drop off for my family and even made us refreshing drinks on the way out :)

We chose Sheraton Haikou due to the great reviews, especially from helpful staff, close to the beach, and activities for children. Our stay was for 1 week. Disappointments: 1) Absence and failed service of front desk staff 2) No help with luggage (really needed it) 3) Room cleaning could have been better. 4) Communication, there was almost never English staff available. Additionally, no one once checked in on us. Maybe I’m being petty but if guests stay long you’d wanna check if they need anything or just if they’re okay. At checkout, they looked more annoyed and just wanted to get rid of me. I asked about my Marriott membership & the lady was dismissive. 5) Poorly winter holiday program for kids. Different from the advertised program on trip.com. 6) Checkout was delayed because they couldn’t find my booking. Very weird. Eventually they spoke to someone who helped me and found the booking. How is this possible considering that I’ve been there for a week? Great things: 1) location: it’s right on the beach, not far from airport and other places to explore 2. Location: it was very calm and relaxing, which is why we chose Haikou as opposed to Sanya. No heavy crowds, except when going to touristy places can expect some crowd but still manageable 3. Free photoshoot was fun and good way to create memories 4. Hot pool was a good way to make up for being in a pool, we loved it 5. Western restaurant was fine, had some good options. 6. Little play center for kids 7. Large grounds for kids to run around and to enjoy outdoors. 8. Accommodating: we were assigned a room on the 5th floor but on arrival it had a strong mould odour from the moment you exit the elevator. Was so bad when I entered the room, I instantly got a headache. All rooms have no windows, only a balcony door but be aware of bugs and spiders. We immediately got moved to a room on the 4th floor, less odour and no smell in the room. 9) Entertainment: live music at night Would I go again? Yes, especially since I know what to expect. Or try another hotel in the same area. Overall, we were happy to be by the seaside and explore places in Haikou.

From checking-in to the end of our trip, this hotel was an absolute dream. All along, the staff has been very accommodating and responsive. The room was clean and refurnished everyday. The hotel features a coffee shop and a restaurant with sea views, both offering delicious options. Overall, the price-quality ratio is off the top, it is one of the best hotels I've stayed in in China and would never hesitate to stay here again !

This hotel is very beautiful. I had a pleasant stay . Hotel staff was very kind. Momo was amazing. She’s super kind, the amenities they look exactly as the pictures, the beach is so beautiful. Upon arrival, we were well taken care of. They upgraded my room to an Oceanview room and we were given welcome fruit. The park is very beautiful too. It’s so peaceful. It’s further from the city center but the food at the restaurant is very good and the prices aren’t bad It’s affordable. My son had a great time at the swimming pool. I had a lovely time and I recommend anyone who’s looking for a place to just regroup and be away from the busy city life to book here. This hotel gives soft life feel and it is luxurious it is just amazing. I will definitely come back!!🥰🥰🫶🏽🫶🏽✨

One of the best hotels I’ve stayed in. Near to the beach but far enough to be quiet. Terry, the front desk manager, is great he is polite and helpful and always giving good suggestions. The breakfast spread is super. One of the very few hotels with ice cream at breakfast. The wave pool is just amazing.

五鑽標準的藝術庭院名副其實，整體設計高級有質感，真材實料看得出老闆是真砸錢花心思。藝術庭院綠植環繞，泳池、草坪、咖啡廳、餐廳 真是做到了一步一景。客房户户私湯有泡池、衞生做得十分細緻，我們續住打掃做的和剛入住一樣，還有洗衣房用的都是和我家同款的卡薩帝洗衣機。晚上泡湯看星星鬆弛感拉滿。 管家服務周到，24小時都有人，免費高鐵站接送，外賣管家給送房，出行遊玩攻略都會主動分享。步行可達石梅灣海灘與九里書屋，周邊沖浪、雨林、浮潛都很近。環境靜謐不喧鬧，適合想安靜放空度假的人，體驗感滿分，值得推薦！

Lovely resort, rooms are comfortable and few mosquitoes despite the tropical location. Hot springs were nice to do in the afternoon, but they seem to be refilled / reheated in the morning and it way too hot to go in the water in the morning. Pool does not appear to be heated and somewhat cold to be swimming in January.

View from our room. The good: the place is at the corner of the town, where it's great for a quiet night's sleep. The other popular spots are right where the bars and club noise goes on till late. Service is enthusiastic, honest. The walk is a bit far from the main road, but they pick you up and send your luggage to the place .