Hotel Pet friendly di Hainan, China

Unfortunately, the reception experience was very bad. The receptionist was not cooperative, her style was inappropriate, and she did not seem to be good at using the system or computer well, which caused a delay of my procedures for about 15 minutes. I was coming after a long and tiring journey, and I was expecting faster and more professional treatment. In addition, the room I received was not as clean as required, and this worsened the experience in general. 👎🏼

Fantastic stay at MGM Grand Sanya. The property is beautifully designed with multiple swimming pools, excellent gym facilities, and a great in-resort train that makes getting around easy. Kids loved the animal showcase, and thoughtful touches like kid-specific toiletries made family travel effortless. Staff were friendly throughout, with special credit to our service manager Rustamov Sheldon, who was attentive and constantly checked in to make sure everything was perfect. The surrounding area is also runner-friendly, with easy access to the main road for an outdoor jog. Highly recommend.

Hilton Wenchang offers an opportunity to discover another curious side of Hainan. We could see Wenchang Space Launch site directly from our balcony. The beach was nearby, and we watched sunrises and sunsets there. The swimming pool was spotless clean, although only one pool out of there was open due to a low number of guests. A couple scenic spots are very close too, about 10 min drive. There has been a delicious breakfast every morning. The staff was polite and helpful. Jason He helped us with multiple needs, such as ordering medicine, finding restaurants, and booking a shuttle bus to Wenchang railway station. The latter is free, just need to book it in advance for a certain time period.

The view is unbelievable. I booked two rooms and both were sparkling clean. The night we arrived, it was raining. I took a nap on the swing bed over the water, listening to the drizzling rain. It felt magical. The other room for my parents was on a higher floor, very spacious, with gorgeous sea views, and you could even see the fireworks right from the room. The service was amazing as well. They arranged airport drop off for my family and even made us refreshing drinks on the way out :)

From checking-in to the end of our trip, this hotel was an absolute dream. All along, the staff has been very accommodating and responsive. The room was clean and refurnished everyday. The hotel features a coffee shop and a restaurant with sea views, both offering delicious options. Overall, the price-quality ratio is off the top, it is one of the best hotels I've stayed in in China and would never hesitate to stay here again !

We chose Sheraton Haikou due to the great reviews, especially from helpful staff, close to the beach, and activities for children. Our stay was for 1 week. Disappointments: 1) Absence and failed service of front desk staff 2) No help with luggage (really needed it) 3) Room cleaning could have been better. 4) Communication, there was almost never English staff available. Additionally, no one once checked in on us. Maybe I’m being petty but if guests stay long you’d wanna check if they need anything or just if they’re okay. At checkout, they looked more annoyed and just wanted to get rid of me. I asked about my Marriott membership & the lady was dismissive. 5) Poorly winter holiday program for kids. Different from the advertised program on trip.com. 6) Checkout was delayed because they couldn’t find my booking. Very weird. Eventually they spoke to someone who helped me and found the booking. How is this possible considering that I’ve been there for a week? Great things: 1) location: it’s right on the beach, not far from airport and other places to explore 2. Location: it was very calm and relaxing, which is why we chose Haikou as opposed to Sanya. No heavy crowds, except when going to touristy places can expect some crowd but still manageable 3. Free photoshoot was fun and good way to create memories 4. Hot pool was a good way to make up for being in a pool, we loved it 5. Western restaurant was fine, had some good options. 6. Little play center for kids 7. Large grounds for kids to run around and to enjoy outdoors. 8. Accommodating: we were assigned a room on the 5th floor but on arrival it had a strong mould odour from the moment you exit the elevator. Was so bad when I entered the room, I instantly got a headache. All rooms have no windows, only a balcony door but be aware of bugs and spiders. We immediately got moved to a room on the 4th floor, less odour and no smell in the room. 9) Entertainment: live music at night Would I go again? Yes, especially since I know what to expect. Or try another hotel in the same area. Overall, we were happy to be by the seaside and explore places in Haikou.

This hotel is very beautiful. I had a pleasant stay . Hotel staff was very kind. Momo was amazing. She’s super kind, the amenities they look exactly as the pictures, the beach is so beautiful. Upon arrival, we were well taken care of. They upgraded my room to an Oceanview room and we were given welcome fruit. The park is very beautiful too. It’s so peaceful. It’s further from the city center but the food at the restaurant is very good and the prices aren’t bad It’s affordable. My son had a great time at the swimming pool. I had a lovely time and I recommend anyone who’s looking for a place to just regroup and be away from the busy city life to book here. This hotel gives soft life feel and it is luxurious it is just amazing. I will definitely come back!!🥰🥰🫶🏽🫶🏽✨

滿分推薦梧桐九里藝術庭院，這次入住完全超出預期，完美實現我想要的避世野奢度假！ 整座民宿藏在石梅灣椰林深處，遠離村裡鬧市人潮，隔絕車馬喧囂，步行又可直達海邊，靜謐氛圍感拉滿。整體設計充滿藝術巧思，原木原石搭配熱帶綠植造景，庭院林蔭泳池，真正做到一步一景，每一處角落都是精心打磨的美學空間，隨手拍都是高級氛圍感大片。 入住的綠野大床房名副其實，全景落地窗框住滿院綠意，野奢極簡軟裝温潤治癒。最讓我驚艷的是衞生細節，標準遠超多數五星酒店！床品蓬鬆無異味，浴室邊角、玻璃鏡面、私湯池內壁都擦拭得一塵不染，無積水、無污漬，洗護備品擺放規整，保潔細緻程度肉眼可見，潔癖人羣完全安心。 24 小時管家服務必須重點誇！抵達前主動對接行程，預約高鐵站免費接送，幫忙拎行李；入住全程貼心講解園區打卡點位、周邊遊玩路線，不管是深夜需要物品、外賣配送，還是諮詢沖浪、出海攻略，管家響應速度超快，隨叫隨到，服務細緻又有分寸，不會過度打擾。 步行可達石梅灣沙灘與九里書屋，短途能去日月灣、興隆植物園、加井島，山海玩法豐富。在這裏不必追趕行程，白天逛庭院賞景，傍晚泡私湯聽海風，徹底卸下城市疲憊，是難得的治癒避世祕境，下次來萬寧還選這裏！

The location of the apartment is good, but the door to the building was completely broken. Lounge's window would not close properly, due the which the wind was very loud all night. The mattress in the second room was like sleeping on a piece of wood. There was not a single spoon or plate in the apartment, despite having a kitchen and fridge. The towels were also disposable and very low quality. Will not be coming again.

When we first arrived the AC was broken in our room with water all over the floor and the smell of the room was awful. They showed us two more rooms and moved us to a new room quickly. Generally the smell of the hotel is pretty bad and it’s out dated. Very basic.