Hotel Pet Friendly di Hainan, China

Rooms are big, breakfast has many choices, near to duty free mall, BUT their receptions was the worst, I asked for another room key since I got down with the wrong room key, the young lady at reception then asked to see my passport, then talking and laughing with her friends then I scolded her n tell her it was kinda late also I had to carry heavy shopping bags and my children was waiting with me. Then she started serious working. Then the next morning I asked them to help me with my packages delivered to the front desk but they ask me to find by my own on different floor since they were busy. The front desk was empty with no guests at all. Too bad the hotel has nice facilities but their service and Receptions are not friendly and unhelpful.

I wonder if all the reviews here are sponsored or something, but this hotel is NEVER a 5-star hotel, rather 3-4, and here is why: 1. Amenities - no pool bar in all pools and beach, food trucks are closed, and in order to get a drink near the pool you need to climb to the lobby, it doesn’t make any sense. (Closed bar in the photo attached) 2. Pool area - not enough sun beds, maybe 30 beds for hundreds of hotel guests. 3. Breakfast was fine, but really? Plastic cups for coffee? And no cold water at all to drink during the meal? 4. 5-star hotel in Asia and no bidet in the room. And also, how about having a closet in the room? Also, the fridge minimum temperature was around 7-8C, so I had to have few ice buckets to cooldown drinks. In terms of good things - 1. Kids club and pool are very nice with great stuff, our kids loved it. 2. Housekeeping staff does an amazing job, the room was clean and comfy. I won’t recommend this hotel and will not visit it again.

1) Check in was smooth and fast. The hotel arranged our 4 rooms on the same floor, this was very helpful as travelling with my elderly mom. 2) Rooms are spacious and very clean. Room amenities well equipped. Only thing the in-room mini bar served only tea bags. For coffee drinkers, need to bring your own ready mix coffee and stirrers. Or just walk out the street or ******* if need coffee. 3) Hotel has many meeting rooms for wedding or event. on 25 Oct we saw at least 6 wedding cars at the foyer area. 4) Location is pretty centralized and can view the space center from some room, the hotel AI will send great information via Trip.com once your booking is confirmed. Very good innovative.

Hilton Wenchang offers an opportunity to discover another curious side of Hainan. We could see Wenchang Space Launch site directly from our balcony. The beach was nearby, and we watched sunrises and sunsets there. The swimming pool was spotless clean, although only one pool out of there was open due to a low number of guests. A couple scenic spots are very close too, about 10 min drive. There has been a delicious breakfast every morning. The staff was polite and helpful. Jason He helped us with multiple needs, such as ordering medicine, finding restaurants, and booking a shuttle bus to Wenchang railway station. The latter is free, just need to book it in advance for a certain time period.

Very nice facilities with hot springs, good breakfast, a wonderful Russian speaker LAN (super helpful and welcoming). There is an awesome park nearby with a small via ferrata at the top and a super beautiful waterfall mid way up the mountain (I bathed there). Really highly recommend that hike. There is nothing else around the hotel so it is good for 2 nights

For the price, you can't really ask for much. The cleaning lady commented that we took too much water (we took 2 each day and stayed for 4D3N). The breakfast selection was quite poor and lack variety. They also don't refill when it's finish, so we ended up with leftovers. Then again, for what you paid, it would have been expected. The room was clean and spacious.

This hotel is very beautiful. I had a pleasant stay . Hotel staff was very kind. Momo was amazing. She’s super kind, the amenities they look exactly as the pictures, the beach is so beautiful. Upon arrival, we were well taken care of. They upgraded my room to an Oceanview room and we were given welcome fruit. The park is very beautiful too. It’s so peaceful. It’s further from the city center but the food at the restaurant is very good and the prices aren’t bad It’s affordable. My son had a great time at the swimming pool. I had a lovely time and I recommend anyone who’s looking for a place to just regroup and be away from the busy city life to book here. This hotel gives soft life feel and it is luxurious it is just amazing. I will definitely come back!!🥰🥰🫶🏽🫶🏽✨

來日月灣玩，偶然訂到這家民宿，新店開業，抱着試試的態度預訂。入住後滿心驚喜，算得上旅途裏意外的小美好。🥰 房前就是一望無際的稻田，晨昏景色各不相同，清晨伴着稻禾清香醒來，傍晚看落日鋪在稻田上，安靜又治癒，坐在窗邊發呆都很愜意。 最戳我的細節：住過無數民宿，第一次碰見配備一次性內膽燒水壺！不用顧慮水壺殘留水垢、多人混用不衞生，小小細節盡顯店家細緻貼心。全屋裝修能看出老闆實打實捨得投入，選材做工都很考究，沒有廉價敷衍的質感；TOTO馬桶，寶格麗洗護，床墊和枕頭也都是大牌，不輸五星酒店。 從大環境到細碎好物都在用心思，舒服踏實，出行住宿首選，下次再來還落腳這裏。

Weather in Haikou was a little gloomy, but Erin went out of her way to make our stay pleasant and enjoyable. She was readily available on WeChat to answer my queries and gave me good recommendations on how to best spend my time in Haikou. Overall the hotel was also comfortable, and I love that there is an indoor kids playground which my daughter had so much fun in, and also that it’s close to the beach! The buffet breakfast every morning also served up a good spread, but their international dinner buffet was the best!

When we first arrived the AC was broken in our room with water all over the floor and the smell of the room was awful. They showed us two more rooms and moved us to a new room quickly. Generally the smell of the hotel is pretty bad and it’s out dated. Very basic.