Hotel Dengan Wifi di West Java, Indonesia

I unfortunately booked an executive suite. Firstly, its location was inconveniently far from the elevator, and it seems all executive suites across all floors are situated in the same corner spot. The suite was definitely overpriced for its small size, and the layout was poorly designed. Furthermore, the amenities were neglected; the Jacuzzi was dirty, broken, emitted a foul odor when operated, and even expelled debris. I reported this to the front desk, and they moved me to another suite, but it had the exact same problems. I absolutely do not recommend anyone choose an executive suite; it's a complete waste of money. My ratings: Executive Suite Design & Location: 2/10 Overall Cleanliness: 8/10 (though they could improve by changing towels more frequently) Breakfast: 1/10 (Too focused on Asian food, despite most guests being Arabs, especially Saudis) Pricing (Value for Money): 5/10 (Overpriced) View & Hotel Location: 5/10 I suggest they lower their prices and encourage guests to choose a standard room with a river view. They should also pay more attention to offering Eastern, Arabic, and Western food options. Finally, some staff members were notably unwelcoming towards Arab guests and made no effort to provide better service.

Stayed at this hotel in a narrow alley. Unfortunately, it was not well-maintained. Breakfast options were limited, and the towels and bed sheets were dirty. Not a clean or relaxing stay.

Very Recommended Hotel to vacation or good stay with family. Nice location. Many variation restaurant and cafe near from hotel. Good ambience and facilities. Easy checkin and checkout. Good parking area. Nice taste and variant food dor breakfast. Good playground area and pool for kids. Good spacious room.

The hotel has many rooms and a great location, very close to the pedestrian street. It's quite crowded and feels a bit noisy, and the facilities are a bit old. I was woken up promptly at 4 AM by prayer calls over the loudspeaker. Vehicle noise wasn't too bad, but being close to the railway, you can hear the train sounds. The service attitude was decent. Breakfast was okay, with a good variety, but nothing I particularly loved.

We had a truly outstanding experience at this hotel, and it exceeded our expectations in every way. From the moment we arrived, the staff were warm, professional, and genuinely eager to help. Check-in was smooth and efficient, and we were made to feel welcome right away. The room was immaculate, spacious, and thoughtfully designed, with a very comfortable bed. Everything was spotlessly clean, and the attention to detail—from the lighting to the amenities—made the stay feel both luxurious and relaxing. The hotel facilities were equally impressive. The common areas were beautifully maintained, and the atmosphere throughout the property was calm and inviting. Breakfast was a highlight: fresh, varied, and delicious, with plenty of options to suit different tastes and dietary. Overall, this hotel delivers exceptional service, comfort, and value. We wouldn’t hesitate to stay here again and would highly recommend it to anyone looking for a high-quality, stress-free experience.

My favorite hotel, it's incredibly comfortable. The breakfast is absolutely fantastic. I always choose to stay here whenever I'm in Lembang.

My stay at Swiss-Belresort Dago Heritage was pure bliss. The elegant room, mountain breeze, and panoramic views created a peaceful retreat. I loved the cozy ambiance and top-notch service. The location near Dago’s attractions made exploring easy. A perfect blend of luxury and nature—highly recommended.

Honestly, this is the most crowded hotel I've ever stayed at. It was difficult to find parking, but luckily there was a staff member to help park the car. It was a bit of a hassle if you left something in the car because the parking lot was quite far, and they had to take me there on a motorbike 😅. For breakfast, there were many menu options, but because it was extremely crowded, many items ran out and took a long time to be refilled. Plates and glasses also ran out and weren't refilled quickly. There was a lot of food, but the taste was standard. They had everything from gudeg, nasi kuning, pasta, an Indomie station, and even Japanese food. Kids' activities were also plentiful but pretty standard. Because it was so crowded, it felt cramped 🙏🏻. The free playground was small, and the ball pit cost an additional 75k. The mini zoo was okay; animal food cost 20k. Cooking classes cost another 125k, and even requesting a birthday cake was an extra charge. Our superior twin room had very standard facilities, nothing special for the 1 million IDR-ish price. It was a bit musty, the bed size felt like 100cm, and the towels and pillowcases were less than fresh, looking rather dull. Would I come back? No, once was enough 🙏🏻👍

Rooms are big but they were dirty, dust at corners of rooms and doors. Stained carpet and bath tub, leaking shower and aircon was not cold until we reported then maintenance came to add freon. Must wait hours for breakfast because not enough seats were available. And when its our time, food were not refilled. Pool are shared with Public. Not very convenience. Staffs were friendly and helpful, location was good despite of the traffic around the area.

All your staffs are absolutely stunning and very inspiring. They are great workers they deserve more applause and honorarium. Im in the field of hospitality industries also and I experienced an amazing feeling in your Hotel Keep it up.. Allahumma baarik Faisal Al Filibiny