Absolutely stunning view. Cabin was older but very charming, we made the most of the fireplace in the room and enjoyed a view of the lake from our balcony. Bathroom was clean with everything we needed. Coffee also provided in the room which was nice. I read the beds were uncomfortable on other reviews and I’d partially agree - not the best but again not the main reason or expectation for visiting emerald lake. I will say the pillows were extremely thin and uncomfortable.
Staff were very friendly and attentive. Shuttle service was easy. Restaurant was pricey but overall good. No wifi or signal in the room is something to be aware of, but heightened the experience in my opinion. Overall, great!
Very clean rooms. The hotel has been newly renovated. Quite area of Richmond/ Vancouver airport. Not much dining around the place if you aren’t driving. The hotel has a restaurant and there is a McDonald’s nearby. Parking is an extra 25 dollars a night. There is a nice gym on the 11th floor.
Overall the location of the hotel and the room being clean; however, there were some drawbacks from our experience.
One drawback was the hotel had a scheduled power outage which we never were given ample notice on. When we arrived we were asked if we got an email advising of the power outage and we advised that we received no such email. The day of the outage everything attached to the hotel was shut off except for one elevator for each tower, and all the restaurants within the facility. Had we known prior to arrival we could have may have decided to stay elsewhere for the one night. No compensation offered. The ****** remained open during the outage but restrooms had no water(very unsanitary)
The food court pizza was terrible and the breakfast sandwich did not have much flavour.
The buffet was average but had a nice view of the Frazer River.
Great downtown location with a beautiful shore walkway right across the street and easy access to everything. Unfortunately, my room was very noisy due to nearby street construction. I was woken up by what sound like a concrete cutter powered by a massive industrial generator. The blend of piercing, high-pitched screeching and the deep, thunderous hum created a jarring symphony that was impossible to ignore for an unpleasant and headache-inducing morning. I recommend future guests request a quiet room, especially on workdays, as construction noise can be disruptive
Very very pleasant stay. We used it for an overnight 14h layover before continuing our trip
- location is unbeatable, 1 min walk from check in areas
- staff was all around very friendly
- high quality (even though a bit old), but very well maintained and also high quality bathroom equipment (soaps, cremes etc).
- beds were extremely comfortable
- breakfast is à la carte with views of the airplanes / terminals
- gym is small but all you need is there
I recently had the pleasure of visiting Kamloops and staying at this amazing hotel, The front desk staff were incredibly kind. The rooms were spotless and well-maintained, providing a cozy retreat after exploring. The location was perfect, making it easy to navigate around the nature. I highly recommend this hotel to anyone visiting.
Hotel berhampiran Downtown,Vancouver97.8% pelancong memilih kawasan ini
GGlobe Trotter Ceci2026.02.25
It’s a beautiful hotel and is located at Downtown. The area is safe and is surrounded by a lot of restaurants and cafe. The room is spacious but the bathroom is with aglass door which means there is lower privacy. The apples they offer at the reception are very tasty!
A nice stay in the Park Inn Hotel. The rooms were clean and tidy. We had a double queen room, which was spacious and had everything we needed. Staff were very friendly and helpful. The hotel is located just outside the town. Breakfast was basic but set us up for the day. Water stations are available. Would stay again.
I called the hotel before my flight to ask about the shuttle bus service, and the girl who answered was like a robot in her answers and didn't seem interested in giving me very detailed or friendly answers. I was a little worried about finding the bus and asked if there was anything I needed to know about how to find the bus, and instead of explaining that the bus would have the name of the hotel on it (which was the case in the end, but isn't always the case in my experience- and I have travelled a lot) she just very robotically said to go to the charter pick up area. The shuttle bus was the main reason I booked this hotel, and I was a little bit choked by this interaction.
The room was okay, it was clean, but confusingly unlit. The only light connected to a switch in the room was by the door, the rest of the room was lit only by 4 lamps (one of which didn't work) and it was incredibly dark in the room, even in the morning hours after the sun rose. The comforter on the bed was just a piece of batting sandwhiched in between two white flat sheets rather than a duvet cover. It would have been a nice service to have brought me a toothbrush to my room when I called down to the front desk and requested one, instead they made me come to the front desk in my pajamas for one. The hallways stunk of **** covered up by perfume. The guy who checked me in was nice and friendly, even though he had a lineup of people waiting to check in late at night and that must have been a little stressful for him.
Overall, I felt the customer service at this hotel could be improved. Even if $120/night is not wildly expensive for Vancouver, it's still a lot of money, and the customer service doesn't need to suffer as a result.
Sangat Baik
329 ulasan
8.1/10
Harga bermula
AED 607
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan Parking di British Columbia
Terokai Ulasan Tetamu Hotel di British Columbia
Lihat semua
8.1/10
Very Good
JJade TremblayI called the hotel before my flight to ask about the shuttle bus service, and the girl who answered was like a robot in her answers and didn't seem interested in giving me very detailed or friendly answers. I was a little worried about finding the bus and asked if there was anything I needed to know about how to find the bus, and instead of explaining that the bus would have the name of the hotel on it (which was the case in the end, but isn't always the case in my experience- and I have travelled a lot) she just very robotically said to go to the charter pick up area. The shuttle bus was the main reason I booked this hotel, and I was a little bit choked by this interaction.
The room was okay, it was clean, but confusingly unlit. The only light connected to a switch in the room was by the door, the rest of the room was lit only by 4 lamps (one of which didn't work) and it was incredibly dark in the room, even in the morning hours after the sun rose. The comforter on the bed was just a piece of batting sandwhiched in between two white flat sheets rather than a duvet cover. It would have been a nice service to have brought me a toothbrush to my room when I called down to the front desk and requested one, instead they made me come to the front desk in my pajamas for one. The hallways stunk of **** covered up by perfume. The guy who checked me in was nice and friendly, even though he had a lineup of people waiting to check in late at night and that must have been a little stressful for him.
Overall, I felt the customer service at this hotel could be improved. Even if $120/night is not wildly expensive for Vancouver, it's still a lot of money, and the customer service doesn't need to suffer as a result.
GGuest UserStaff was totally excellent. The room is clean. Bed is very comfortable. The hot tub was just fantastic. Nice swimming pool. Food was good and I have no complaints at all.
JJanineLBWe visited the hotel for our Duex Days event and overall had a pleasant experience. The valet parking was smooth and professional, and the hotel staff were generally polite and courteous.
However, one aspect could be improved: flexibility at check-in. I was running a bit late, so my husband, who shares the same last name and was on the reservation, tried to check in ahead of me. Despite offering to send a photo of my ID and confirming the reservation details, the front desk staff insisted that I had to be there in person. I understand the importance of security, but a bit more flexibility or alternative verification methods would have made the process more convenient and guest-friendly.
Aside from that, our stay was enjoyable, and we appreciated the service and atmosphere overall.
GGuest UserAbsolutely stunning view. Cabin was older but very charming, we made the most of the fireplace in the room and enjoyed a view of the lake from our balcony. Bathroom was clean with everything we needed. Coffee also provided in the room which was nice. I read the beds were uncomfortable on other reviews and I’d partially agree - not the best but again not the main reason or expectation for visiting emerald lake. I will say the pillows were extremely thin and uncomfortable.
Staff were very friendly and attentive. Shuttle service was easy. Restaurant was pricey but overall good. No wifi or signal in the room is something to be aware of, but heightened the experience in my opinion. Overall, great!
VVedanandI had a really great stay at Grand Park Hotel & Suites Downtown Vancouver. What stood out right away was the service. The staff were excellent, quick to respond, and very reliable whenever I needed anything. It made the whole experience feel smooth and stress-free.
The facilities honestly exceeded my expectations, especially for the price. Everything felt well-maintained and comfortable, so it definitely felt like great value for money.
I also have to mention the food. It was genuinely delicious, with good quality ingredients and generous portions. That was a pleasant surprise and added a lot to the overall stay.
Overall, I’d definitely recommend this place if you’re looking for comfort, good service, and solid value in downtown Vancouver.
GGlobe Trotter CeciIt’s a beautiful hotel and is located at Downtown. The area is safe and is surrounded by a lot of restaurants and cafe. The room is spacious but the bathroom is with aglass door which means there is lower privacy. The apples they offer at the reception are very tasty!
MMikki LizMy friend and I liked this place, but there are a few things that really need improvement.
First, there’s basically no security. Anyone can walk into the building and access any floor without a key card, which doesn’t feel safe at all.
Second, the breakfast situation was frustrating. I went up to the 25th floor for breakfast and asked the receptionist if I could bring some food back to my room. She said she didn’t know and told me to ask the kitchen.
When I went in, a staff member explained the food options to me, and I asked if I could just take a small portion like some scrambled eggs and potatoes back to my room on a small plate. She said no and that everyone has to eat there.
Then I just ubereats some breakfast for us. When I checked out, the receptionist asked if I got my food. I said no and I told her they didn’t allow me bring food to my room, she also suggested “Maybe next time you can bring your own plate from your room.”
Honestly… seriously? 😅😅😅
Also, when I booked my room (King Studio), I specifically requested a quiet room away from the elevators. However, when I arrived, I realized my room was right next to the lifts, which was disappointing.
On a positive note, the staff member named Menaka at the ground floor during check-in was very helpful and nice.
Parking was $20 overnight, which is cheaper than most hotels in Canada (usually around $28–35), so that was a plus.
The elevators are high-tech, but since there’s no key card restriction, anyone can access any floor. It feels like strangers could easily reach your room, which is concerning.
On the bright side, the place is clean and very quiet at night. Compared to many hotels in Surrey that are close to the SkyTrain or have constant noise from traffic and police sirens, this location is much more peaceful and doesn’t have that issue.
SSteven C KFor the price, it is very sufficient. Many aspects of the room felt outdated, but it was all fully functional and clean with no problems. Personally I prefer it this way since you get the savings and the function which is what really matter.
Staff were all nice and I loved that I could check in at 2AM with staff available to assist me.
Kkhemjira tWe enjoyed our stay so much
Not too far from downtown and also closed to the train station to go to the airport
They provide the coffee machine in the lobby and
There are many restaurants nearby the hotel
GGuest UserStaying at this place during my Vancouver trip was absolutely the right and fortunate choice! I truly hope to have the chance to return.
The **location is incredibly convenient**, situated very close to both the airport and downtown tourist attractions. A public transit station is just 1.5km away, and there's a bus stop only 400 meters from the property, making getting around a breeze.
What truly set this stay apart was the **host's exceptional guidance and warmth**. From the moment I confirmed my booking until just before my arrival, they promptly emailed me detailed directions tailored to my estimated arrival time, including clear instructions on how and where to access the property. What was especially heartwarming was that I arrived past 10 PM when it was completely dark, yet the host had already turned on the warm yellow lights in the living room and backyard for me. It was like a welcoming beacon in the dark, instantly making me feel comfortable and at home.
The **room itself was well-equipped, spotless, and incredibly tidy**. The bedroom linens were pristine, and it came with a handy wardrobe, a private bathroom, and reliable WiFi. The dominant white color scheme made everything feel bright and airy, but more importantly, every single item was meticulously cleaned, which truly enhanced my overall mood and stay.
Beyond the private space, the **shared amenities were excellent**. On the ground floor, guests have access to a fully equipped kitchen, a comfortable living room, and a washing machine, making the facilities truly comprehensive and convenient.
Finally, the **surrounding environment and air quality were superb**. The house is nestled in a residential area surrounded by other homes and plenty of trees. Being off the main road, there was absolutely no noise, allowing us to fully appreciate the fresh air and tranquility of this lovely garden-like setting within the city.
Overall, this stay was truly a highlight of my Vancouver trip!
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