Posto storico e rinomato, molto bella la posizione (anche se beach club troppo affollato e poca privacy) ma assolutamente decadente e non degno delle 4 stelle… le camere hanno letti piccoli e sono molto vecchie con frigoriferi rumorosi.
Ristorante La Tortue molto buono e con visuale incredibile.
La colazione scadente ed il servizio di reception sebbene molto gentile ha difficoltà con i sistemi di prenotazione. Anche la connessione wi-fi va e viene. Lo consiglierei per i ristoranti ma non per dormirci
El personal ha sido servicial, majo y agradable al trato.
Es cierto que está en una zona bastante alejada de lo que es el centro de Santa Maria, para llegar a la playa andando es una buena caminata de 20min aunque dispone de lanzaderas tanto como para ir al centro como a la playa.
Parece bastante descuidado en general, antiguo, no renovado, aunque por el precio, comparado a los resorts que hay cerca no está nada mal.
Desayuno bastante completo, supermercado (con unos precios similares o más caros que en España) cerca.
En la habitación falta menesteres de cocina (como cuchillos que cortan) y también lavaplatos y esponjas para poder dejar las cosas en condiciones
Just the standard RUI Hotel setup…unable to get a booking in any of the specialty restaurants. Buffet restaurants the same repetitive food.
Polite cleaning staff.
Reception staff need to be more customer focussed I arrived at 8pm given a keycard and a map and pointed in the direction of the room…no one to help with baggage. Requested late checkout on the RUI app had it confirmed and then I find keycard not working on the day after spending the morning by the pool headed to reception was told I should have requested this at reception…at no point in time did the app state this. I was told that the bell boy had put a note under my door..that’s ok if I could actually get into the room to read it, but there was no note !
Would not say this is a 5* hotel more a 4*.
Whilst it is a lovely resort, food options could be better. Also would be nice if there was a proper mini mart facility since there are no real snack / lunch options aside from existing the resort and the pool bar.
Also I’ve never stayed at a hotel when I have pre paid for dinner but had to pay separately for soft drinks (or water)..
Un hotel de 4 estrellas que para el país en el que estamos está perfecto. Nosotros solo reservamos con desayuno para poder hacer más actividades pero no sé si ofrece la opción de todo incluido. Personal muy amable y atento, habitaciones con aire acondicionado y minibar. Cruzas la calle y está la playa, relación calidad precio un poco elevada para el tipo de hotel pero recomendable. Desayuno de calidad y variado con tortillas y huevos fritos hechos en directo
Nous avons séjourné dans cet hôtel pour deux nuits seulement, et l'expérience fut décevante dès notre arrivée. Avec des températures extérieures avoisinant les 29 degrés, nous avons rapidement constaté que la climatisation dans notre chambre ne fonctionnait pas correctement. Malheureusement, l'une de mes amies était malade, victime de la tourista (attrapée ailleurs), et a dû rester alitée dans cette chambre étouffante. Lorsque j’ai évoqué le problème avec le personnel, ils se sont contentés de poser leur main sur la climatisation pour m'assurer qu'elle fonctionnait ”normalement”. J'ai essayé d'expliquer qu'à plus de 200 € la nuit, il était inacceptable de ne pas bénéficier de toutes les commodités, mais ils n'ont montré aucune volonté de trouver une solution.
J'ai essayé de supporter cette chaleur insoutenable, mais au milieu de la nuit, je n’ai plus pu résister. En allant voir le personnel de nuit, on m’a d’abord dit que l’hôtel était complet avant de finalement me proposer, ”comme par magie”, deux chambres disponibles. La nuit suivante, j’ai pu dormir dans une chambre digne de ce nom, mais j'ai dû rendre les clés dès le matin. Plus tard, ils ont fait appel à un technicien qui a vérifié l'installation et m’a assuré qu’il faisait ”froid” dans la chambre. Pourtant, même après avoir laissé la climatisation fonctionner à 16 degrés pendant 24 heures, la pièce restait étouffante.
Cette expérience a clairement mis en évidence le manque de professionnalisme et une mauvaise gestion des problèmes. Aucune solution concrète n’a été proposée, mis à part un éventuel ventilateur… qui n’a jamais été apporté. C’est vraiment triste de vivre une telle expérience pour les derniers jours de notre séjour au Cap-Vert, surtout après avoir choisi cet hôtel en raison de ses nombreux commentaires élogieux.
Enfin, les prix des consommations sont exorbitants, comme 7 € pour un simple jus pressé ! En résumé, cet hôtel ne vaut clairement pas son prix et je déconseille vivement.
Avevamo letto diverse recensioni non propriamente positive su questa struttura e la cosa ci aveva un pò allarmato: invece devo dire che abbiamo avuto un ottimo soggiorno ed anzi la struttura ci è venuta anche incontro visto che purtroppo a causa di un ritardo aereo siamo giunti sull’isola con due giorni di ritardo. Posto ottimo per rilassarsi e comunque in buona posizione anche per scoprire l’isola di Sal.
GGuest UserJust the standard RUI Hotel setup…unable to get a booking in any of the specialty restaurants. Buffet restaurants the same repetitive food.
Polite cleaning staff.
Reception staff need to be more customer focussed I arrived at 8pm given a keycard and a map and pointed in the direction of the room…no one to help with baggage. Requested late checkout on the RUI app had it confirmed and then I find keycard not working on the day after spending the morning by the pool headed to reception was told I should have requested this at reception…at no point in time did the app state this. I was told that the bell boy had put a note under my door..that’s ok if I could actually get into the room to read it, but there was no note !
Would not say this is a 5* hotel more a 4*.
HHAIYINGThe best hotel in the whole island of Sal, except for Riu, is Hilton. Unfortunately, there is no Riu at the time of booking, but Hilton is very new, the decoration is very beautiful, and the facilities in the room are very modern. The hotel swimming pool is very large, the beach is outside, the greening is very good, the photo is beautiful, but the room is a little far from the beach, only half of the sea view room.
GGuest UserI had a few initial issues with the electricals in the room which the manager Miguel sorted quickly, lovely guy. The staff were very friendly and the free shuttle bus into Santa Maria meant could enjoy a nice sandy beach. Quiet location with restaurant and bar and nearby mini market.
OOCMUn hotel de 4 estrellas que para el país en el que estamos está perfecto. Nosotros solo reservamos con desayuno para poder hacer más actividades pero no sé si ofrece la opción de todo incluido. Personal muy amable y atento, habitaciones con aire acondicionado y minibar. Cruzas la calle y está la playa, relación calidad precio un poco elevada para el tipo de hotel pero recomendable. Desayuno de calidad y variado con tortillas y huevos fritos hechos en directo
GGuest UserPosto storico e rinomato, molto bella la posizione (anche se beach club troppo affollato e poca privacy) ma assolutamente decadente e non degno delle 4 stelle… le camere hanno letti piccoli e sono molto vecchie con frigoriferi rumorosi.
Ristorante La Tortue molto buono e con visuale incredibile.
La colazione scadente ed il servizio di reception sebbene molto gentile ha difficoltà con i sistemi di prenotazione. Anche la connessione wi-fi va e viene. Lo consiglierei per i ristoranti ma non per dormirci
GGuest UserThe staff was service, majestic and pleasant to treat.
It is true that it is in a quite remote area from what is the center of Santa Maria, to reach the beach walking is a good 20min walk although it has a lanser both to go to the center and to the beach.
It seems quite disappointed in general, old, unrenewed, though by the price, compared to the resorts that are near is nothing bad.
A quite complete breakfast, supermarket (with similar or more expensive prices than in Spain) nearby.
In the room there are no kitchen shops (such as cutting knives) and also washing plates and spons to leave things in condition
GGuest UserThe wallpapers were not changed throughout the stay. The shower door was absent. 
No hot water . Small screws on the draps.
In sum, the trip was average 
HHANMelia Hotel is divided into Melia Dunas and Sol Dunas, both of which belong to Melia. In the same place, the facilities are shared one after the other, but Sol guests can go to Melia for dining and vice versa. The hotels are all white. There are no descent, it can be said that almost all the hotels in Cape Verde are like this, and most of them are white elderly couples, not many young people, singles are not, and you do n’t need to think about looking for a chance. The room is large and comfortable, the disadvantage is that there are many mosquitoes. After check out, you can still enjoy all the facilities and have a bathroom and a dressing room. One price all-inclusive buffet type is OK, not a lot. The service is very good, you have to answer questions. More recommended hotel near Santa Maria Beach in the south, it's so beautiful!
GGuest UserWe stayed in this hotel for only two nights, and the experience was disappointing as we arrived. With outer temperatures of about 29 degrees, we quickly found that the air conditioning in our room was not working properly. Unfortunately, one of my friends was sick, victim of the tourist (catched elsewhere), and had to stay in this stunning room. When I mentioned the problem with the staff, they just put their hand on air conditioning to make sure it worked ”normally”. It was unacceptable not to benefit from all the facilities, but they did not show any willingness to find a solution.
I tried to bear this unsustainable heat, but in the middle of the night I couldn't bear anymore. The hotel was completely complete and then offered two rooms, ”as by magic”. But I had to return the keys from the morning. Later, they called a technician who checked the installation and assured me that he was ”cold” in the room. However, even after having left the air conditioning operation at 16 degrees for 24 hours, The room was still stunning.
This experience has clearly highlighted the lack of professionalism and a poor management of problems. No practical solution has been proposed, except for a possible fan... which has never been brought. It is really sad to live such an experience for the last days of our stay in Cape Verde, especially after choosing this hotel because of its many praiseful comments.
The hotel is very nice and very comfortable and it is very nice to get a good price.
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