Hotel Dengan Pools di Cairo Governorate, Egypt

Don't go in winter if there's no heating; it was 10 degrees outside and 15 degrees inside. During my two-day stay, the first day the warm water was around 40 degrees. On the second day, after I kept urging them, they finally fixed it to just warm enough, but still not hot water. The decor looks like it's 15 years old. I came here because it said it opened in 2019. The service was indeed good, so I can't give a bad review for that. However, I spent two and a half hours over two days waiting for repairs and service. In summary, it's a five-star hotel with three-and-a-half-star facilities.

The room had an access to the pool directly which is nice. Only bad thing was people smoke all over the hotel making it so unpleasant. Everywhere in the world, people are not allowed to smoke inside hotels. So clearly not for people who have wheezing or asthma. Management should seriously look into this. Other than that all staff were very nice. Ashraqqat and also bfast staff are all very nice. Excellent bfast.

To catch an early flight, I chose this hotel for my last night, and it turned out to be the worst memory of my entire trip to Egypt! The room was tiny, the facilities were poor, and the front desk staff was extremely rude during check-in. They gave me a room with a broken air conditioner. The first time I reported it, the staff insisted I hadn't inserted the power card properly. I told him it wasn't the card, the AC was simply broken. He told me to go back to my room and wait, saying he'd send a colleague to check. After a long wait, no one showed up, and the room was sweltering. So I went back to him and saw him smiling and serving other foreigners (he certainly didn't treat us that way). I was furious! In front of all the guests in the lobby, I loudly confronted him and demanded he immediately follow me to experience how hot the room was. Everyone in the hotel was watching us. He realized I wasn't to be messed with and finally helped resolve the issue. So, my friends, don't book this hotel, and remember to be assertive when you encounter similar problems abroad!!!!

This Marriott hotel is located in Cairo Airport's Terminal 3, which is incredibly convenient. It's only a five-minute walk from the hotel to the airport via a dedicated elevator and skywalk. We arrived much earlier than our check-in time, but they were able to accommodate us without any extra charge. The staff in the lobby were all very friendly and helpful, and they even had Chinese-speaking staff available!

My stay began with an extremely disappointing and humiliating experience at the front desk—one that was serious enough for me to consider cancelling my reservation and leaving the hotel altogether. Fortunately, the outstanding professionalism and leadership of the management team completely transformed my experience. I would like to express my deepest appreciation to Mr. Ayman Hossam, whose exceptional handling of the situation demonstrated genuine care, respect, and a remarkable commitment to guest satisfaction. His personal attention, empathy, and decisive actions not only resolved the issue but also restored my confidence and made me feel truly valued as a guest. I would also like to extend my sincere thanks to Mr. Nour, the Night Duty Manager, and Mr. Hannawy, the Night Shift Manager, whose support, professionalism, and dedication played an essential role in turning what could have been a ruined stay into a genuinely enjoyable one. Their teamwork, calm approach, and willingness to go above and beyond reflected the high standards of hospitality that I have always associated with Marriott. As a Marriott Gold member, I was genuinely surprised that such an unfortunate incident could occur in the first place. However, I was equally impressed by the way the management team took ownership of the situation and worked tirelessly to make things right. Their efforts not only salvaged my holiday but also reaffirmed my trust in the Marriott brand. Please extend my sincere gratitude and recognition to Mr. Ayman Hossam, Mr. Nour, and Mr. Hannawy. Their dedication, professionalism, and genuine hospitality deserve the highest praise. Thank you, Marriott, for continuing to value guest feedback and for having leaders who truly understand the meaning of exceptional customer care.

First room smelled like cigarettes despite picking no smoking. Second room was an upgrade but it was actually the upgrade I originally paid for. My first room was a downgrade.

Everything was excellent, and thank you, Concorde Hotel, for allowing us an early check-in and a very late check-out. The hotel was secure, and they upgraded us to a renovated room! 😍♥️ I will definitely visit again, God willing.

I needed to stay here for a business trip. The good points are the consistently high quality of the St. Regis rooms, the abundant breakfast, and I loved the swimming pool. The downside is the location. The new capital city is so new; the nearest shopping mall is a 30-minute drive away, and because it's so new, even ride-hailing services are hard to find. The hotel only has two restaurants.

The staff of this hotel was not good, At about 8 PM in the evening, the hotel front desk staff called the room and said that the hotel we booked only allows one person to stay. If two people stay, they need to add an additional fee of 70 US dollars. Very unlogic, so I leave my friend and I booked another hotel.but the facilities and environment is good .only their service is bad

The hotel is very well located, the grounds are amazing, and the restaurants are good. There's a wide selection of dishes for breakfast. The staff are very friendly and try to resolve any issues. The rooms are clean enough and cozy. The furnishings are a bit old; I wish the hotel the best guests, success, and a little renovation.