Hotel Dengan Pools di Cairo Governorate, Egypt

Our stay at The Nile Ritz-Carlton, Cairo was nothing short of unforgettable — an experience that felt less like checking into a hotel and more like stepping into a world of genuine care and effortless luxury. From the very first moment, the reception staff welcomed us with warmth and grace, guiding us not just through the check-in process, but through the very heart of Cairo itself. Their thoughtful recommendations and attentive guidance turned our trip into something so much more than a vacation — they made it feel like a homecoming in a city we had just met. The rooms were immaculate, the amenities refined, and the service nothing less than flawless. Every corner of the property seemed to carry with it a sense of elegance, yet what truly elevated our stay was the spirit of the people working there. Breakfast each morning was a celebration. The food was fresh, abundant, and delicious, but it was the serving staff who transformed it into something memorable. With kindness in every gesture and attentiveness in every moment, they anticipated our needs before we could even ask. The way they greeted us with smiles, remembered our preferences, and treated us with genuine care turned a simple meal into a highlight of our day. The Nile Ritz-Carlton is not just a hotel — it is an orchestra of hospitality, with every member of staff playing their part to perfection. To the reception team who guided us, and the breakfast staff who brightened our mornings, thank you for showing us what true hospitality means. This is more than a place to stay; it is an experience that lingers long after you’ve left, and one we can’t wait to return to.

This hotel is absolutely perfect, and the service was outstanding! I've stayed in many five-star hotels, but this one truly exceeded my expectations. I highly recommend it to fellow Chinese travelers! The facilities are very new, and they even upgraded me to a two-bedroom apartment for free, which must have been around 160 square meters. The restaurant is also excellent; I tried the steak house and ordered an improved version of the Whiskey Sour, which was delicious. The ambiance is great, and you get a fantastic view of the Nile River from the window – very chic! You can take a boat from the riverbank downstairs, though I didn't go myself as I wanted to try a felucca. When I checked out, they kindly extended my checkout time to 2 PM. If I hadn't already booked my next stay at the Movenpick Resort Aswan (Movenpick Palace), I would have loved to stay an extra night, haha. In short, it's just one word: perfect.

The team is customer oriented. Everyone is focusing to give you a special experience. Breakfast can be improved. The room very clean. Service top. I recommend!!!

The room was a bit small, and there was a strange smell coming from one side of the bed, though I couldn't pinpoint the source. The shower knob was incredibly stiff; I had to use all my strength just to turn it on. The worst part was check-in. After a 10-hour flight, I arrived at the hotel around 1 PM, only to be told the room wasn't ready and I'd have to wait 45 minutes. So I waited. An hour later, I checked again, and it still wasn't ready. Another 30 minutes went by, and when I inquired again, I was told it still wasn't ready. Meanwhile, other guests were checking in at the front desk, and none of them seemed to be waiting. It wasn't until past 3 PM, on my fourth attempt, that the front desk initially told me to wait again. I then mentioned that the lobby air conditioning was too cold and I wasn't feeling well. Only then did the front desk say 'Okay...' and promptly made our room cards. It really felt like they had rooms available but just weren't giving them out... The bed and pillows were good; I slept very well for both nights. However, there was always a loud noise in the middle of the night... It sounded like huge pipes or some machinery running. The room came with a universal adapter, which was a thoughtful touch.

Stayed for 4 nights. Upon check-in I asked the man at the reception if anything else was needed as normally a deposit would be taken. Was told that everything was fine. On the 2nd night we decided to have dinner at the restaurant at the lobby. Food was not prepared as I requested as I ordered steak. The waiter insisted that I sliced through the middle to check it as I ordered medium rare. He agreed that it was overcooked. Took it back and said that they would prepare another order. However, 5minutes later he sent the same steak back to me and mentioned that they checked under proper lighting and it was cooked properly. It was very obvious that it was definitely overcooked and dry. I just accepted it and couldn’t be bothered. Mind you the fries that came with the steak was over fried and hard as rock. I didn’t even eat another piece after trying it. Halfway through chewing on the hard and dry steak. The waiter decided to come back again and ask if everything was fine and if I didn’t like it they could cook me another piece. This was just frustrating and I didn’t want to wait anymore as it was late and I was tired from a full day tour. Finally finished my dinner and asked for the bill. I signed it to the room. The waiter comes back and tells me that I didn’t put a deposit in the room so I had to pay. Mind you I brought no cards or cash since I expected that I could bill to the room. One of us ended up going back to the room to take money to pay for the meal which was embarrassing and unacceptable for our standards. We were staying for 4 nights. On our last night of stay, we came back to the hotel and we were locked out of the room. Had to go back to reception and found out that the person who checked us in didn’t put the correct number of nights. This was truly a disgrace on Waldorf and the receptionist.  Obviously your staff at the check in need more training. I have stayed in many international hotels around the world and never face such lowly trained staff at reception that make such mistakes which spoils the image of the hotel.  However, I have to give a huge shoutout to a few people that made my days great. Menna and Apeeo from breakfast were wonderful. Impeccable service from them. However, male staffs showed poor knowledge and were quite lazy as they were more interested in chatting that serving customers. Bellman Sherif was wonderful helping us check out with our luggages and even waited with us for our transport.

A very pleasant experience, perfect in every way. Special praise to the reception manager Abdel Fatah Mohamed for answering the phone even though he was on leave and leading an excellent team to find my lost coat quickly. Thank you very much 🙏👍👍 Highly recommended to stay and enjoy your holiday.

If we consider Egyptian standards, this hotel in Cairo is probably one of the best. If we refer to the European standards of 5-star Kempinski hotels, there would be a lot to correct. From the fact that the staff should respects privacy (they just walk into the room, while I were naked going to shower and then leave, without apologizing and laughing loudly), to the fact that there is a glass screen in the shower (same in 3 different rooms) leaking water, floods the bathroom or, say, the security service harassing you at 2 in the morning because of a ”suspicious” item in the suitcase, although the same thing was in the suitcase of the previous two arrivals and no one paid attention (it was a steam iron). In general, the staff is forced to be polite and they are very slow. Just a very kind restaurant receptionist and one nice waiter in Osman restaurant. I believe that this is the maximum that Kempinski manages to achieve in terms of its own standards considering the mentality of Egypt.

Decent hotel always very busy due to competitive pricing. Many rooms have lovely river views as its one of the very few hotels with no road inbetween. However, this location also leaves it a taxi rather than walk to anything around it, local shops, cafes, bars etc. Overall the place is comfortable with a good standard of service. Our biggest disapointment was the hotel food, average at best and USD20pp for a not great buffet breakfast, we only tried it once!

I had an excellent experience at this hotel. The service was warm and attentive, the facilities were well-maintained, and the atmosphere made me feel relaxed and comfortable throughout my stay. Everything from the room cleanliness to the quality of amenities exceeded my expectations, making my visit truly enjoyable. I would gladly return and recommend this place to others.

Great hotel, definitely one of the best in Cairo , we got an upgrade and the staff in the club floor was very friendly and nice. Room is very clean, quiet , hotel resto has many to choose from. Quality of the breakfast is also great. Highly recommended to stay if in Cairo