Hotel Pet friendly di Jilin, China

Location and cleanliness is top notch. Receptionist and service personnel are warm friendly and helpful. If you drive own car, parking could be a constraint. Otherwise for this price, highly recommended. Breakfast options are good.

We had a pleasant stay, and the service from the team really stood out. The front desk staff gave us a complimentary room upgrade at check-in. Later, when the room felt a bit warm, they brought a standing fan to our room since the central cooling system couldn't be adjusted. It was a thoughtful gesture which we really appreciated. The breakfast offered a decent selection to start the day, and the hot spring (opens after 2pm) had enough pools to keep our kid entertained. Location wise, Changbaishan station is a mere 5mins ride away.

We booked 2 villas, the 4 and 3-bedroom units. We had a great time at Beidahu, super friendly people that work there and very helpful. The on demand shuttle was great! Everything was done by the team, restaurant bookings, gear rental, ski pass bookings! We are extremely grateful towards them Highly recommend this villa if you’re coming for a ski / snowboard trip.

Beyond Five Stars: Sheraton Changbaishan & Manager Xiao Xie Turn Hiccups into Hospitality Highlights Our family holiday at the Sheraton Changbaishan was transformed from a great ski trip into an unforgettable story of genuine human kindness, thanks entirely to Front Desk Manager Xiao Xie. His service didn't just meet expectations; it redefined them. From Late-Night Arrival to Instant Support Arriving on the late Spring Airlines 9C7751 flight at 21:21, we were weary travelers. Xiao Xie, on his night shift, welcomed us with calm efficiency. He masterfully explained our extensive 6-night package—daily skiing, hot springs, water park access, and shuttle service—making it all instantly clear. The Heart of Hospitality: Personal Intervention What sets Xiao Xie apart was his proactive help when small obstacles arose. He didn't just give directions; he provided solutions: 1. WeChat Pay Hiccup: When we couldn't access a convenient unmanned shop due to a mobile payment issue, Xiao Xie didn't hesitate. He stepped in and paid for our items first, trusting us to settle it later. This act of personal trust and immediate problem-solving was astounding. 2. Power Bank Rescue: Realizing we needed a portable charger, he seamlessly assisted with the rental process, ensuring we stayed connected. 3. Hot Springs Ticket Resolution: When there was a minor glitch redeeming our included Hanna Hot Springs tickets, he took personal ownership. He didn't just make a call; he followed through until the issue was resolved and we gained entry, preserving our evening of relaxation. 4. Local Guide: Beyond the resort, he offered fantastic recommendations for local eateries, leading us to some of our best meals during the trip. A Testament to Exceptional Service Xiao Xie operated with a philosophy that no guest concern was too small. His assistance during the night shift was particularly valuable, providing a constant, reliable point of contact. He embodies the true spirit of hospitality—anticipating needs, solving problems with grace, and investing personally in the guest experience. The Verdict The Sheraton Changbaishan offers a fantastic product: a seamless booking, incredibly valuable ski/activity package, and comfortable amenities. But Xiao Xie is the soul of the place. He turned potential frustrations into memorable demonstrations of care. Thank you, Xiao Xie, for your exceptional kindness and professionalism. You didn't just manage the front desk; you managed our entire experience, making it perfect. We will return, in no small part because of the service culture you exemplify. Highest possible recommendation. This hotel and its staff, led by individuals like Xiao Xie, deliver not just a stay, but a truly worry-free and heartwarming holiday.

根據您提供的酒店訊息，為您撰寫了一段真實、全面的好評，可供參考： 根據您提供的酒店訊息，為您撰寫了一段真實、全面的好評，可供參考： --- “這家酒店真的超棒，必須給個好評！首先位置絕佳，步行就能到網紅牆和水上市場，周邊吃喝玩樂都很方便，打車去延吉西站和機場也不遠，對自駕遊客也很友好，停車場和充電樁都有。房間佈局合理，冬天有地暖，住着特別舒服。衞生方面沒得説，乾淨無異味，連杯具都是不銹鋼的，衞生間沒有黴菌，還提供一次性用品，細節很到位。服務更是亮點，前台不僅熱情，還主動給了遊玩攻略和美食推薦，幫忙規劃行程，辦理入住退房都很快。總之體驗超出預期，下次來延吉還會住這裏！”

Останавливались в этом отеле на несколько дней — остались очень довольны! Отель расположен на центральной улице, так что все достопримечательности и кафе оказались в шаговой доступности. Номер был чистый и тёплый — приятно возвращаться после долгих прогулок. Особенно порадовали завтраки: разнообразное меню и вкусная еда задали хорошее настроение на весь день. Персонал приветливый, обслуживание на уровне. Однозначно рекомендую этот отель — отличное сочетание комфорта и расположения!

I highly recommend this hotel.The room was big, hair dryer power was strong n made the hair dry up very fast. They also got laundry detergent for the guest to use too. Their customer service was very good especially for foreigners like us who did not have a Chinese local number. They will assign one person in charge for us. And if we want to play the activity, we just need to inform the PIC. He/she will send U the tickets/ QR code, if face any questions, can also drop message via WeChat. PIC will reply within the shortest time. Under the food district section, there are few nice restaurants. You can ask them to recommend their local food too. You can enjoy using clubmed onsen too. Advice to go earlier if you wish to shower and use their hair dryer. I would like to compliment our PIC '晚風'. His service is very good. Response to use very quick and he did something that touches our heart. Something happened inside our room and the technician guy had resolved.. We just gave feedback to him and although he is on his off day, he still gets his team to prepare something for us as a compensation. We did not expect this. This really shows he still cares and puts customers in first place even when he is on leave. 👍 For our PIC, '晚風'.

對面就是商場門口就是地鐵站很方便，房間很新很乾凈，接近落地的大窗夜景超美，性價比爆棚，管理大哥也熱情，謝謝下次有機會還來

This is great! The hotel room is loft type with great views, rooms are clean and most importantly the ski trails and the view from top of mountain was the best! We had a trainer there and they have amazing services, from teaching us how to wear the ski equipment to how to ski. All of them were really friendly.

First time skiing in China - Chang Bai Shan Swissotel. The customer experience was not bad, excluding the experience that no one can speak any English, making it very difficult for us. I would like to give a thumbs up to both Allan and Herman. They were very helpful for us, with prompt responses on WeChat. They were very patient and kind, even though we cannot speak Mandarin fluently. Kudos to both of them. 101 stars! The hotel restaurant experience wasn’t that good for our first morning. We had to line up for the table, and the food variety could be better. Room cleanliness is quite bad, not clean at all, especially in the bathroom. There are a lot of hairs from previous stays, I guess. However, the room service is quite good.