Hotel Pet Friendly di County Durham, United Kingdom

A lovely traditional country house hotel. The public rooms were just what you expected, old world charm, the food excellent but the best asset  was the friendly and helpful staff. Unable to comment on bedrooms as we were in an accessible room which wasn’t great, good parking though. Needs attention to basic customer requirements, overall a great few days

Room old and outdated - hotel needs refurbished in older areas - new spirts bar disappointing expensive and not that clean - nenus dirty with fingerprints and sticky - considering brand new they beed higher standards tho mains in Fusion were good but prawn crackers at £5.95 were awful

Such a nice hotel ,the staff member was so helpful and friendly 👍😊

Hotel was very clean , stylish and so was the restaurant and bar , absolutely no complaints beds are so comfy and I definitely will be back 😊

The room was spacious and comfy beds. It comes with free breakfast, which is good. Breakfast was alright, the same food every morning. The only thing that lets us down is one of the staff in the restaurant. We sat there for ages waiting to be served. Because he won't be serving us not until 8pm. So we've waited patiently, because we have just arrived that night and was very hungry. This man was serving other people, but not us. So my husband and I were wondering what's going on. So my husband went to the till and queued up. But when it's my husband's turn, he asked, ”Who's next?? Obviously, my husband was in front of him. Then, when my husband asked if we could order now, he looked at him and me and saying ”Oh, just wait to your table, and I will get your order from there. . Maybe because I am the only Asian there. I feel like there's a bit of racism to be honest. We went back to our table and waited to be served again. But he didn't turn up and served the next table beside and served some other customer who came after us. I was so mad and upset. But I don't want cause a scene. So we we just went out and looked for another restaurant outside the hotel. We're so disappointed, and we didn't expect to be treated like that. The receptionist was very nice and helpful. I just forgot his name. But the one at the restaurant is not nice at all. He ruined our family holiday. We won't be coming back anymore there.

Bags of character, they play up to the castle theme and that's a good thing! I normally hate single rooms but was made up with this one. So comfy...PS it's *******

Excellent Staff,Mary was lovely. Room was very clean and cosy,Would for sure stay again

Gorgeous hotel in a good location for exploring the surrounding area. Delicious cooked to order breakfast and the restaurant for dinner was superb. Room was comfy and warm would happily stay again

Lovely old fashioned hotel in a suburb 10 mins from the centre of Durham. Spotlessly clean room, with comfortable bed, and delicious breakfast made to order.

ホテルに隣接しているレストランでリーズナブルなお値段で食事も出来ました。ビジネスユースでの利用には良いホテルだと思います。