Hotel Pet friendly di Derbyshire, United Kingdom

We stayed for 1 night for a special occasion. On arrival we were told that the spa was closed for an event which was very disappointing as I booked this hotel because of the spa & had planned to use the pool & sauna. This should gave been communicated at the time of booking. The building and grounds were impressive but on arrival our featured superior room was freezing cold. The reception turned on the heating at our request but this should have been done hours before our arrival given that it was 8 degrees outside. We sat for an hour in the room with our coats on before asking for a portable heater due to the radiators being only lukewarm. The room never really got warm & when we came back from dinner at 9.15 the heating had been turned off again & we had to ask for it to be turned on again. The food in the restaurant was very good & the servers were lovely but unorganised. We planned to have a drink in the hotel bar but it was so cold that it was empty and not comfortable to stay. I heard kore than one staff member complain about the cold in the hotel. What could have been a very pleasant stay was spoiled by the cold. Unfortunately, we will not return.

Three of us booked one room together. Upon arrival, we were told that we could not stay unless we paid an additional £165 to upgrade the room. However, even after the upgrade, the room was still quite small, and in my opinion, the overall value did not justify the price. Regarding check-out, we left at 12:20 instead of 11:00. We were only informed of the £30 late check-out fee when we arrived at the front desk, not in advance. I accept the charge, as we did check out late. However, what confused me was that since the hotel decided to apply a late check-out fee, this implies that the late check-out was accepted. In that case, cancelling our room key authorisation before we actually checked out was inconsistent and resulted in the three of us being locked in the corridor. Many people recommend this hotel, and we may consider staying again in the future. Next time, however, I will make sure everything is handled strictly according to the rules. On a positive note, the hot spring and sauna facilities are very good.

We used to live this hotel since December 2023. This time during our stay the bathroom curtain was very stingy and it’s bad smell spread all over the room. The staff and other facilities are always good. If they take little more care of cleanliness then it would be commendable.

The area is funtastic. Good value for money

Very friendly and helpful staff. Nothing was any trouble. The food was excellent along with the atmosphere. Would definitely stay again.

As my friends and I were travelling by train from different areas of the UK the hotel was an easy meeting place.. We all found our rooms very clean and,spacious..The staff were extremely pleasant and helpful. The breakfast was superb with plenty of choice. Nothing was rushed and all in all we thoroughly enjoyed our stay

If you want a budget hotel this fits the bill.The room was clean bed very comfortable - extra pillows in the wardrobe and tea and coffee making facilities - Just of M1 - so if you are travelling very convenient. Breakfast was plentiful and well cooked - good value. Staff were very polite and welcoming and will definitely stay again

Staff brilliant. Value brilliant. Absolute bargain.  Hot Breakfast was average which was an extra tenner but it had a good selection of cereal, toast, yoghurt. Rooms were basic but in a good way. Everything you need for a cheap stay. Clean. Only small gripe was pillows weren’t the best so next time I’ll bring my own. Some may like the more flat pillows. Thanks IBIS derby.

Shepheard's hut was nice and warm and clean. It's by the river and you can go straight on to beautiful walks nearby.

Nice hotel in a great location. Slept well and breakfast was really nice. Would stay here again