Entrance and lift area not cleaned for ages, room in poor condition, tv smashed, curtain with aged holes, wall scartched with potts, radioator rusty, true we had a dog but that doesn't mean we didn't want to stay at a 3* hostel, we payed just like the rest of the customers, our the room was not 3* at all not even one star. Staff at the reception was friendly laundry and towells clean. Hope the bad things will be remediated.