Great 3 nights stay at Movenpick hotel with all amenities. Very convenient and close to the Gour Emir monument (4/5mn by walk) and the Registan square (15/16mn). A lot of cafe and restaurants around the hotel as we didn’t book the hotel breakfast. As we are lazy to dine out, we enjoyed twice diners at the restaurant Caramelle (really juicy manti and tasteful somsa & soups) We tried the sauna (hammam was under reparation) and the fitness. We had pleasant drinks at the pool bar. So we can recommend the Movenpick hotel at Samarkand. And the room rates are very affordable for a 4,5/5* hotel.
We are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.)
What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.”
This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service.
By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!
Hotel itself was amazing. Very clean & posh. Breakfast was wide of selections. Swimming pool & spa was fun way to relax.
When we ask, they happily made us late check out. Very grateful! Vey much enjoyed staying.
Only downside was location, although it's close to a park, we found it hard to find yandex. It was quite expensive & took 10-15 mins to arrive. Since we have been using yandex many different cities, this time was the most hassle.
Приехали поздно, очень быстро заселили. Номер соответствует фото. В номере есть тапочки, зубной набор , чай, кофе, вода, кондиционер. В холодильнике - кола, фанта. Завтрак приличный, очень вкусные сливы, каша и самса. Персонал внимательный к гостям.
We recently stayed at this hotel and I can't help but share my impressions!
From the moment we arrived we were greeted with warmth and smiles. The reception staff were incredibly friendly and professional. Not only did they check us in quickly, but they were also happy to answer all our questions, especially Dildora, who helped us choose excursions and places for dinner. Their attention to detail and willingness to help made our stay even more comfortable.
The rooms at the hotel are spacious and cozy, and the views from the balcony are simply mesmerizing. We enjoyed every moment spent here.
Thanks to all the staff, especially the reception team, for their impeccable service and care. You made our holiday truly special! We will definitely be back again!
조용한 곳에 위치한 전원 호텔의 느낌이다.
늦은 밤이 되면 호텔 문을 새벽까지 잠가두는데, 보안에 신경을 쓰는 나이 든 여행객에게는 안성맞춤 같다.
비교적 방이 좁은데 조용히 일하기 편하게 형광등이 달려 있다.
아침에 가볍게 부페식 식사를 할 수 있는데, 느끼한 것을 좋아하지 않아 달걀 후라이, 소시지 하나, 요구르트, 귤(당도가 높음), 빵 한 조각을 먹었는데 블랙 커피를 무료로 주문해서 마셨다.
호텔 직원들이 친절한 편인데, 영어를 잘 하지 못한다.
타쉬켄트행 6시 고속열차를 타러 나오기 위해 체크아웃을 하는데 하루에 4불씩 이틀에 8불의 관광세를 달라고 해서 놀랐다. 차 시간에 늦을 것 같아서 일단 주고 열차를 탄 후 관광 가이드에게 바가지 쓴 것 같으니 그곳에 가서 돈을 받아 쓰라고 했다. 관광 가이드가 나중에 보낸 카톡을 보니 사마르칸트에서 정말 관광세를 받는 것 같다. 사마르칸트에서 숙박하는 사람은 하루 4불을 더 내야함을 알아두면 좋겠다.
Sangat Baik
29 ulasan
8.8/10
Harga bermula
HK$ 451
satu malam
Semak Ketersediaan
Lihat Semua Hotel Pet Friendly di Samarkand Region
Soalan yang Kerap Ditanya
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