Hotel Dengan Pools di Henan, China

The staff at the front office are excellent. To make specifically, Ms Daniella and Ms Quuena both went out of the way to ensure everything was all right. Infact Ms Queena, accompanied me to the Train station in the hotel car to ensure that I get there right. The extra effort Ms Daniella did to get me a room with AC working was amazing. I can not be that complimentary to the hotelcrooms though. Air-conditioning was hardly working and had to change rooms.

I was surprised that only on the third of three days stay th lobby had a nice scent. For such high grade hotel, that could’ve been better. Both the dry and steam saunas were quite cold and didn’t get hot enough even after 50 minutes usage. The staff were incredibly friendly and nice. The amenities were okay, although the toiletries scent could’ve been better. The breakfast was good.

這次入住銀基冰雪酒店非常滿意，從下出租車開始就有工作人員熱情的來幫忙搬行李，然後再到入住，每個環節每個服務人員都特別的友好熱情，酒店的設施很完善，小朋友很喜歡，北極熊主題的房間佈置也特別的富有童趣，有需求打電話都能及時的送來👍，我們住酒店買的是帶門票的套餐，入住兩天可以無限次進園，玩累了就可以回酒店休息一下，滿血復活再繼續進園，很近很方便的。 特別感謝叫菲菲的工作人員，一直熱情友好的幫助，很貼心的給小朋友準備了禮物🎁 感謝

Everything was great. I hope that hotel staff speak English. That would be great for foreigners like me. The ac did not work in the room. It only worked as a fan.

We had a very pleasant 4 night stay at the Banshan Siji Hotel in Luoyang. The resort is beautiful and secluded, away from all of the hustle and bustle of downtown Luoyang while remaining accessible. The location is very convenient to the high speed rail station, Longmen Grottoes, Guang Lin Temple and Peony Museum. It’s a bit further away to get to White Horse Temple, Lintang Gate and Luoyi Ancient City. However, the hotel offers a very convenient and comfortable private shuttle for train/airport transfer and a daily trips to or from town. Above all, I have to commend the team at this hotel for their excellent service and extremely friendly attitude. Everyone went out of their way to offer assistance for any of our needs and always with a smile. A huge bonus - they offered a complementary same-day laundry service which we used several times during our stay taking care of a major hassle on extended travels. From the reception, front desk, porters, drivers and housekeepers, we received top notch service rivalling hotels we’ve stayed at worldwide. The breakfast also deserves special mention. The selection was not as extensive as buffets at some major hotels but the quality was excellent and we found it to be more than enough to start each day before sightseeing. In addition to a small self serve area, you can order large bowls soup or noodles and they also provide a beautiful tray of delicacies. We very much enjoyed each day’s breakfast. Finally, the room we stayed in, with a private hot spring tub and private patio was spacious, clean, modern and beautiful. We enjoyed use the tub after full days of sightseeing to ease aching muscles and the bed was very comfortable. On our final night, we did experience a problem with a light switch not turn lights but the staff were quick to provide us another room so we could get to sleep. Another great example of their dedication to quality service. Overall, I was very pleased to have discovered this beautiful gem in Luoyang and it made our visit to this wonderful city that much more special and memorable.

Great location for travelling to the grottoes. The pool was great for cooling down after the excursion. The staff was very welcoming and helpful: Aria helped us with the luggage, Dandan helped with organising transfer to Shaolin Temple, and Felix with Taxi for departure. We enjoyed our stay at Marriott Luoyang.

I'd originally booked a few days, but a change in plans immediately after I arrived at the hotel meant I'd have to leave the next morning. When I informed the hotel, the staff were super friendly, supportive and very accommodating. Booking in had been easy, too, and throughout my stay, language was no barrier at all. The next morning, the staff helped me get a taxi to the train station. I'd have loved to stay a few days because--besides the greats ervice--the room was a top notch value. A very sleep-friendly bed, a beautifully designed bath and sink corridor, and a separate shower (if I'd needed it), plus comfortable chairs and a useful desk. In short--a really good room, and at a great price. No question at all: if I'm ever fortunate enough to return to Anyang. I'll be staying here.

I wanted to express my sincere gratitude for the exceptional service provided by Carol Fang during my recent stay. From the warm welcome at check-in to her thoughtful follow-ups, she consistently went above and beyond. Carol’s genuine smile, attention to detail, and willingness to accommodate a special request truly stood out. She is a fantastic representative of your hotel, and her professionalism made my experience memorable.

住宿體驗還不錯，尤其周圍環境優美，緊挨着西湖公園，空氣清新，早晚散步都特別舒服。房間乾淨整潔，設施完善齊全，地下停車場超大，很方便，地上還有充電樁，開電車也不用擔心。整體服務貼心，性價比比較高。美中不足的是，早餐人流量很大，找位置花了不少時間，影響了用餐心情。

It was a very clean and wonderful room. There was a humidifier, it was quiet, the water was hot, and it was relaxing. The breakfast had a wide variety and was so fresh that I ended up eating too much. I want to go again.