Hotel Dengan Pools di Auvergne-Rhone-Alpes, France

The location is good in the sense that it is close to the tram station. Unfortunately, there were a few homeless tents set up directly under the bridge between the tram station and the hotel, and we had to walk past them to get to the hotel. That part felt a bit unsafe. However, aside from the homeless tents located directly under the bridge, the surrounding area was very clean, and we didn’t see any graffiti at all. The bridge area was really the only part that felt uncomfortable. When we arrived around 1:00 PM, no one was at the front desk. There was a sign saying the staff member was in the breakfast area, but there was no indication of where that was. A phone number was provided, but no one answered when we called. We understood that check-in wasn’t until later, but we simply wanted to leave our luggage so we could start exploring the city. After waiting about 20 minutes, a staff member finally arrived and informed us that our room would not be ready until 5:00 PM, even though the stated check-in time is 3:00 PM. We came back around 6:00 PM to check in, and the ladies assisting us were really nice and welcoming, which helped improve the overall experience. We rented this place with another family, and they were able to place us on the same floor next to each other, which was super awesome and very much appreciated. Once we were checked in, we did like the hotel. We requested that the sofa be converted into a bed for our girls, and this was done promptly, which we really appreciated. We stayed for only two nights, and there was no housekeeping service during our stay. It’s unclear whether housekeeping would be provided for longer stays. We were expected to take out our own trash and keep the kitchen area clean. While I understand washing dishes and cleaning up after ourselves, having to dispose of trash ourselves was inconvenient and should have been clearly communicated on the website. It was also odd that guests are expected to clean, yet dish soap and sponges are not provided unless you specifically ask for them. Overall, I wouldn’t consider this an aparthotel, as it lacks many services typically provided by a hotel. It feels more like a furnished apartment rather than a hotel-style accommodation. That said, we paid less than $100 USD per night during New Year’s Eve, which is excellent pricing. I would stay here again for the price and the level of service provided, but it would be helpful if the self-service expectations and the surrounding walking conditions were clearly communicated beforehand—for guests who may be willing to pay more for less work or for those who are not comfortable walking past the homeless area.

Goed hotel, meer dan goede service en een geweldige ontbijt

View from the hotel room was amazing! Staff were helpful and friendly! Only complaint was the pool and hot tub were a bit cold. 29th Nov - 1st Dec 2024

A very good hotel with a unique location, beautiful scenery, clean and tidy! The first choice for self-driving travel is very convenient, very close to the expressway, good breakfast😯👍

Beautiful boutique hotel in the heart of Lyon. From check-in to check-out almost everything was perfect. The only three things I would improve are: 1) the hotel bar didn't have stools 2) the Nespresso Machines didn't have single serve coffee-mate creamers or at least powder so you had to call down for cold milk for 5€. 3) like many hotels in Europe they didn't have wash cloths in the room (face cloths or serviettes carrés as they call them). What do Europeans wash with? The lobby was elegant and inviting. The Grand Salon was cinematic. The rooms albeit a little small were well designed, comfortable and had great AC and rain showers. The pool, sauna, steam room, tea and relaxation room in the basement were perfect after a hot day touring Lyon. The cocktails were prepared with love and attention and served in vintage glassware. However martinis and old fashioned's should have more than loz of alcohol. The breakfast buffet was complete and delicious and you could even order an avo toast, truffled omelette or œufs a plat a la carte. I highly suggest you book the bed and breakfast rate to not be shocked by the 39€pp charge if you didn’t. Their Italian restaurant, Angelo's, looked delicious, but was a little pricey so we ate out all three nights in the Capitale Gastronomique de la France. The staff were warm and accommodating and it's in my top 3 reasonably priced boutique hotels in Europe.

The property is very nice and centrally located. There's a huge parking lot nearby, which is very convenient for leaving the car. The breakfast offers a great variety of choices.

First of all, I have to give a credit to a hotel staff called Maxim who did help to save his hotel’s reputation. When I did the checkin, already clearly declared that we had two guests to stay, but they reacted like being fine and accepted and didn’t need to do anything. However, in the second morning, when I was having breakfast with my old father (his birthday as well), the staff they suddenly asked me to pay my father’s bill for that breakfast only. I was so confused. I think in this case hotel should enhance staff training on check in; and in my opinion whatever who was correct, hotel junior should first perform instant judgement on how to do, but not kept talking, found your supervisor for seeking advice. And, for an elderly customer and just a day breakfast, in general, it’s totally easy and full of room to waive. Proper authorizing power should be given to manager level for efficient decision; and earning a better hotel image which was very cheap reputation to buy.

We were very charmed by our stay at the Pélican :) The bakery attached to the hotel is divine (you can get a really hearty breakfast there), the staff is lovely, everything is clean, and the location is truly within walking distance. Two minor details that didn't spoil our stay: the heating in the hallways was very high, and the view of the lake wasn't exceptional. Another detail I greatly appreciated: the water fountain with mini glass water bottles, saving us from having to buy water outside or refill it from the taps in the room.

First of they, the staff issued a room with someone staying. It is a serious breach of guests’ security. Then there’s no air-condition even they advertised that aircon is available. So we have to open the window for ventilation, it was very noisy probably due to a weekend and also the curtain is thin and the sunlight gets in. We are not able to have good rest. The staff said they can’t go anything about it. Also the pots and pans are moldy. Not very pleasant. The location is good, near train station and a very big mall.

We were welcome by your friendly and pleasant Moroccan staff at the reception counter. He was very friendly, attentive, ready and willing to answer to any request professionally. The vibes he created were very positive. An exemplary service! The room was clean, spacious with all amenities provided. The location was perfect, just a short walking distance to the supermarket and bus stop to the airport. Thank you for making our stay so memorable. Your hospitality is what makes this hotel stand out. We left the hotel with a very good impression and will definitely be back!