Hotel Dengan Pools di Central Visayas, Philippines

We had a booking at Mercure Hotel. We arrived at 3:45 PM and had to wait in a very long line for check-in because there were many guests. Unfortunately, the line we chose had the worst service. Many guests were having problems with their bookings because their reservations could not be found in the system. Some people were shouting at the attendant out of frustration because they had already waited four hours for their booking. In our case, we were traveling with our baby. Although we arrived at 3:45 PM, we were only able to check in at 9:00 PM. We were extremely tired and very frustrated. While we were eventually given a room, some tourists were transferred to another hotel because they could no longer be accommodated. This was the worst hotel experience I have ever had. I would like to commend the hotel’s amenities, cleanliness, and food they were all good. However, the shuttle bus going to the beach runs only once every hour, and the beach is quite far from the hotel, taking about 5–10 minutes to reach. It also seemed like there was no proper system for beach access. When we arrived at the beach, the guest attendants told us that we needed to get a bracelet coupon from the hotel first. However, this was never explained to us beforehand. The hotel itself is good, but the service and overall system were very disappointing

The location was good.. Near to IT Park and Ayala Mall. 7/11 is at the ground floor. Many restaurants and cafés nearby you won't get hungry. Room size is actually big and spacious for 1 person And clean . The food was good though it was limited to 3 dishes. However, 1. I stayed for 2nights and nobody cleaned up my room even though I put the sign outside the door. There was a cleaner I met at the ground floor though. 2. The bathroom hot shower is not functioning so i have to deal with the cold water in the cold room 3. The water is stocked on the floor after bath and it won't completely subside even the next days. 4. The blanket is too thin . I recommend to bring your own blanket next time 5. The aircon looks old and dirty and it was soooo noisy. 6. My room is near the elevator and 100% you'll hear the indian students/residents shouting and playing before and after riding the elevator. 7. The wifi is toooo slow and the room has limited mobile signal too. Good thing I still managed to finish my online class even though the signal was on and off. Anyways, it was a good experience to stay in a budget hotel.

We stayed at Savoy Hotel Cebu and overall the experience was just okay. The room was smaller than what was shown in the photos, which was a bit disappointing. The toilet was also quite small and did not feel as dainty or well-designed as expected. Another concern was the breakfast policy. We booked the room with breakfast for 3 pax, but only 2 breakfasts were honored because my daughter is already 12 years old. This was not clearly explained during the booking, so it came as a surprise. The hotel is decent, but clearer information and more accurate photos would help manage guests’ expectations better.

First, the location is eye catching. The people are accommodating,  from the guards at the entrance to the staff, they all make you feel welcome and important. Their service is superbly excellent! The amenities is enough to make your stay extra special.  Thank you Fili Hotel NUSTAR Cebu. You are really a STAR! ❤️

Staff is friendly, the location is good and they have different pools and activities for kids. Great for families. One of the pools was closed for a few days which wasn’t ideal. Breakfast is very complete and the restaurants serve good food for a reasonable price. I would suggest having more kid friendly toilets both in the hotel rooms and around the pool area.

Henann lagoon Bora and henann alona panglao is excellent 👌👌 but the trip.com is not recommended Nung nalaman ni trip na British national Kasama ko Ang daming nabago sa 2bookings ko Malala halos na double gastos nyeeemas

The location of this hotel is excellent, only about 15 minutes from the airport, which made it very convenient. The staff were super friendly and helpful. They were able to organise a Grab to the airport and even checked me in at 3am without any issues. After a long stretch of travel, it was honestly such a smooth and easy experience. The room was spacious, clean, and perfect for an overnight stay. There was a small area of rust under the mirror, but nothing major. The only thing I would suggest improving is the cleanliness of the couches in the hotel’s common areas, as there were visible big spots on them. Overall, it was a comfortable and hassle-free stay, especially for a short stop near the airport.

I have been using Costabella for nearly 20 years and have always considered it a pleasant, well maintained hotel. In fact I even got married here! However, during my most recent stay, the experience fell noticeably short of expectations. We booked a poolside room and, after check in, I was genuinely surprised to find that the room was on the third floor. Based on my many previous stays, I had always understood poolside rooms to be those adjacent to the pool at ground level. If you are booking a poolside room, be aware that this may not be the case and expectations should be managed accordingly. The room itself was a little dated in style, but it was clean, comfortable, and well looked after. Housekeeping was consistent throughout the stay, which helped offset the older décor. The pool area is relatively small but generally well maintained. Unfortunately, it was extremely crowded throughout the day due to the large number of day pass visitors. As a result, there were no chairs or loungers available for hotel guests for most of the day, which was disappointing. On a positive note, the beach area was clean and pleasant. The food was the main let down. The buffet breakfast would rate no more than 4 out of 10. Much of the food had not been replenished, including empty juice and coffee stations, and what remained was cold and unappetising. However, it was better on the second day. Dinner was equally disappointing. Several main courses were served cold and had to be sent back to the kitchen twice. In the end, we cancelled two seafood dishes altogether, as reheating raised concerns about food quality and safety. The steak, which was once a highlight of Costabella for me, was extremely tough and far below the standard I have previously enjoyed. Overall, Costabella still has many positive qualities, but this stay did not reflect the standards I have previously associated with the resort and this will be my last visit. Unless the quality of the food and the management of guest capacity improve, I would find it difficult to recommend Costabella based on this recent experience.

Great hotel right on Alona beach, far enough away from the noise but close enough to walk to the restaurants and bars. Stayed in a beach view room, was large and clean with the best beach view of any hotel I’ve stayed in. The sky infinity pool felt like the pool joined to the ocean. Also one of the best rooftop pools of any hotel I’ve stayed in and with the attached pool bar a great place to enjoy a cocktail or beer in the pool while watching the sunset. Staff were really friendly and helpful. Only areas of note that could be improved, the bath towels were of lower quality than I would have expected in a hotel of this level and the coffee at breakfast was terrible, luckily the room had a Nespresso machine.

This my second time staying in Bayfront. The staff are very warm and helpful. Cleanliness is top notch. Rooms are spacious and tidy. Delicious breakfast everytime. Lovely roof deck pool. Location is superb.