Hotel Romantic di Heilongjiang, China

This was altogether a very nice hotel. It’s conveniently located next to Harbin’s Main Street. The hotel is charming, with decoration that looks out of a Russian novel. The rooms are clean and comfortable. The room wasn’t too clean and it smelled a bit of smoke, we requested to change the room and the staff was very accommodating. I think the best part of my stay was the hotel staff, everyone was polite, helpful and lovely. It definitely made my experience better. Special shoutout to Yangyang, who was extremely friendly and helpful throughout my stay. 这是一家非常不错的酒店。它地理位置便利，紧邻哈尔滨主街。酒店很有魅力，装饰仿佛出自俄罗斯小说。房间干净舒适。房间不太干净，还有点烟味，我们请求换房，工作人员非常配合。我觉得我住宿中最棒的部分是酒店工作人员，每个人都很有礼貌、乐于助人且非常友好。这确实让我的体验更好了。特别感谢杨杨，她在整个逗留期间都非常友好和乐于助人。

Well, it's still on renovation. So when you enter it, you only see a site on construction. Then you see the elevator who sometimes doesn't close. But the room was OK, it was warm, when freezing outside. Even if the room too needed some renovation. It's still a good stay, and I'm sure it'll be a great stay when the renovations will finally be over, as the neighborhood are really nice. And they accept to communicate with different app, wechat or alipay, which was nice of them, as we couldn't communicate via wechat.

The staff is wonderful and they took care of us. We checked in at 2 o’clock in the morning and there were still waiting eagerly waiting to take care of us and we got in the room we had to sleep. The breakfast was great. They were able to translate and the breakfast is laid out nicely. We were given different options for the breakfast as well so we chose the buffet breakfast and it’s wonderful. I would recommend anyone to come here and stay and it is a fantastic place to stay at staff is friendly kind and the place is comfortable.

If you're traveling to Harbin, I recommend this hotel. The hotel's unique theme caught our attention. In particular, the smile and passionate service of the staff made us happy during our stay at the hotel. The rooms were clean and comfortable. The location of the hotel is also in the center of the city, so you can comfortably travel anywhere in Harbin. 环境优美 房间宽敞干净 去中央大街走几步就到了 前台的张成一接待员和保安部的焦明主管很热情 工作认真 服务非常到位 下次还会入住这家酒店

Location is excellent for this hotel. Staff are prompt and helpful with all requests. Very friendly and hospitable too. Love the breakfast! The complimentary photo taking service in the hotel is awesome. They do not force you to pay for additional photos although we did pay for more in the end as we like the photos.

Service is so good here! Front desk staff was so warm and friendly and professional. The entrance only has steps so when we arrived, we took a few minutes trying to decide how to carry all our luggage up, but then some staff members came running out to help us carry it up! They helped us take our luggage to our room as well. It's in a prime location – right on Central Street, and easy walking distance to the metro station, shops, malls, restaurants, the Hongzhuan morning market and Saint Sophia's Church. However, the rooms are VERY small. There's barely any walking space, especially if you have multiple suitcases. The front desk did warn us about this when we checked in and offered to show us different rooms to see which size suited us best, which we appreciated, but it's something to consider. There was also no heated toilet seat, which would have been nice during the Harbin winter 😔 The corridor and shower also smelled a bit strange. There's also only one lift, so sometimes you need to wait. I think this is a great budget hotel for people travelling light, and is a good option if you're staying in Harbin for the Ice and Snow Festival, because the location is perfect for sightseeing – just 2-3 stops away from the Ice and Snow Festival, and walking distance to shops where you can buy cheap winter clothes and food.

We stayed at the Shangri-La Harbin Horizon Club for three nights and were thoroughly satisfied. Great location with easy access everywhere, clean room, friendly staff overall. A lovely Reception staff named Gao, Zhongpeng was extremely warm and helpful. I contacted her online prior to arrival; she not only changed a more suitable room type tailored for our family ( 2 adults and one 10 yr) than the original one I booked , but also answered all my questions patiently, ensuring a comfortable and seamless experience for the whole family trip.

Well located a tourist area in a few hundred meters to a metro station. However we stayed in the old building first night and the downstair music bar up to midnight. No lift, not enough heating under -17 degrees. We moved to the main building next day. The main building is far better with heated floors. Staff willing to help but lack of knowledge and skills. Breakfast has limited choices but is good for a winter morning.

太可愛了這個房間～很適合親子游～好像住在了童話裏～乾淨衞生地段也嘎嘎滴，主題太可愛了小朋友玩到不想走～下樓幾步就是地鐵站，三號線入口，轉車到哈站也很方便～走一百多米就是巴洛克風情街，中央大街商業化太嚴重人太多可以逛逛這～我們是來冰雪大世界玩的，也很方便～

Жили в двоем в мужем, при входе непонятно как заселяться, слава Богу были русские и подсказали что нужно поднять на 10 этаж и там среди номеров есть не примечательный вход это и есть ресепшн. В брони на почте пришло что башня Е а поселили по итогу в другую башню, ну к номеру нет претензий все хорошо чисто и атмосферно. Вид из окна мог быть и лучше, но мы как могли через переводчик так с китайцами и общались.