Hotel Romantic di Hunan, China

I was touched that 金水岸 hotel had read my special requests and actually tried to fulfill all of them, even though the hotel was full house on our arrival date. The staff even remembered that it was my sister's birthday and wished my sister a happy birthday! The room was much prettier than I expected, and even had a bidet in the toilet, which helps a lot as the hotel did not allow flushing of toilet papers into the toilet bowls (this is very common in such ancient cities). The hotel has an ideal location at the upstream of Tuo River. It is far away enough from all the loud music of the pubs that are located at the midstream, but still very walkable to the popular food spots and main ancient city. The view from the balcony is fantastic! We enjoyed our time admiring the view while having our brunch there. The hotel also has an amazing tea setup at the balcony which you can freely use. The hotel would be more perfect if it can provide free TV channels. Overall, I would recommend this hotel for anyone who is coming to 凤凰古城.

It was a wonderful exerience. I thought it it might be a bit gimmicky going in but everything was very thoughtfully arranged and practical. Stayed in the 270 degree view room and night scenery was fantastic. Looking out at Changsha lit up from a 5m tub is chef's kiss. Projector was also great for watching movies from bed The big standout was the service. Every mirror and surface was constantly kept spotless by the cleaning staff and the butler service was super convenient and responsive. Anything we wanted always got an instant response and was taken care of within minutes. Our butlers went above and beyond to make sure we got a private appointment time at the storm spa too. Honestly, found it more responsive and helpful than at places like the St Regis. Shoutout to our butlers 小璇, 甘蔗, Sihao for the excellent service Overall a fantastic stay, great for relaxing and getting pampered

I don’t really have much pictures, but the hotel was very clean, the air con and everything else was working perfectly fine. The best thing about this hotel was how kind and extremely helpful the staff were, held my luggage, came back to tell them I’ll take a little longer and eating nearby. They gave me a portable charger. And they planned a full itinerary to enable me to complete Grand Canyon Park, Tienmanshan, and the National Forest park in 2 days. Only thing to note, is that the rooms usually have 2 beds minimum so it’s perfect for groups.

Saya mencari beberapa hotel apabila saya datang ke Changsha kali ini, dan akhirnya memilih yang ini Penginapannya sangat bagus dan sangat menjimatkan. Kebersihan: Bilik ini sangat bersih dan bersih Perkhidmatan: Perkhidmatan ini sangat baik Mesin daftar masuk layan diri sangat cepat dan mudah Perkara yang paling terperinci ialah terdapat pemegang kad tambahan untuk kad pengenalan selepas mendaftar masuk. Saya tidak tahu sama ada ia dilakukan oleh mesin atau wanita di kaunter penerimaan tetamu

Menginap di hotel ini pada hujung minggu, pengalaman yang hebat! Lokasi sangat strategik, pengangkutan mudah, dan banyak pilihan makanan di sekitarnya. Sambutan di kaunter hadapan sangat mesra dan cekap, urusan daftar masuk pantas dan lancar. Bilik bersih dan kemas, cadar katil selesa, membuatkan tidur lena sepanjang malam. Kemudahan juga lengkap, dan ada sarapan percuma dengan pelbagai jenis hidangan. Pasti akan memilih hotel ini lagi pada masa akan datang!

Great service from the hotel staff, especially Qing Qing. She was very welcoming and helped us purchase tickets for the Tuo River tour. She also assisted us in getting a taxi to a Muslim-friendly restaurant located about 2km from the hotel. We even received a complimentary gift during check-out, which was a lovely touch . The hotel was very clean and comfortable, and the view from our room window was beautiful. The hotel also provides complimentary shuttle rides to the Fenghuang entrance several times a day, which was very convenient. Highly recommended for anyone visiting the area!

This hotel was truly excellent, and probably one of the best hotels I've ever stayed in with regard to the quality of the rooms, and especially the quality of the service provided. The building: reception, interior, balcony, and rooms themselves, are all extremely modern, well maintained, and have lots of technology such as automatic curtains, voice control (in Chinese only), large televisions, big windows, EXCELLENT air conditioning, robot food delivery, in-room alarms, electronic light controls, modern electric toilets, and even more that I won't list here. The hotel also has on-site free laundry service (self-service but the detergent is provided), gym, and a very good breakfast. The location of the hotel is very good, and we found it convenient for everything we wanted to do, including being only a short walk (or Didi) from the city centre, and only 10 minutes walk from the Tianmen Mountain cable car. However, the true stand out of our stay was the service. It was my birthday during the stay, and the hotel decorated the room with balloons, provided a cake, happy birthday lettering in Chinese, and made sure that the surprise was kept from me until my partner arrived to be there with me to receive it. I would like to especially thank Xiao Li for helping to arrange everything during our stay, and all of the staff that were involved in our care. The service was truly outstanding and far beyond what I have received at five star hotels in the past. They were quick to reply to any WeChat message and no request was inconvenient for them. We really felt looked after. We booked the mini-suite and this room was incredible. Extremely spacious, with two toilets, a living room, a bedroom, a hallway, a LARGE amount of storage space and cupboards, two televisions, a bath, a shower, a fridge, and three sinks for washing. This was the best hotel room I have ever stayed in and we were so sad to leave. There was no smell of smoke in the hotel at any point. Thank you to all of the staff for making our stay so special.

Amazing Staff, very clean rooms, Japanese toilets, our balcony room had a very large projector we loved it the staff even offered to bring us from the train station and send us there for free would highly recommend this place to anyone visiting

Molan Zen Hotel Tucked at the edge of Gucheng, this property trades bustle for tranquility. The location rewards those seeking respite—quiet mornings, unhurried evenings, and none of the old-town congestion. Staff set the tone: genuinely warm, attentive without hovering, quick to assist with local tips or logistics. The space feels fresh. Interiors are crisp, surfaces unblemished, furnishings contemporary—clear evidence of either recent construction or meticulous upkeep. Everything suggests deliberate care rather than neglect masked by polish. Ideal for travelers prioritizing calm and authenticity over central convenience. You'll walk farther for nightlife, but return to a serene, well-tended retreat.

This hotel blew it out of the water for us. They made our trip to Zhangjiajie a million times better than it would have been if we had stayed elsewhere. It all started 2 months before our stay. Our hotel butler reached out to me via WeChat and answered all the questions we had about everything. I told our butler that we would be arriving at 9pm and she arranged for a vehicle to pick us up from the airport. The cost was 100 yuan which is a bit steeper than a Didi but I felt it was well worth it since the drive is more than 30 minutes and we were able to guarantee that all our luggages would fit. A week before our stay she reached out to us and asked if we needed to book tickets for tianmendong and for zhangjiajie forest. She booked both for us with the times we wanted and said we could pay her once we arrived. I double checked the prices and they were exactly the same as what we would have paid if we booked it ourselves. But with her help everything went very smoothly. The day before we arrived, the driver called me and confirmed that he would pick us up from the airport. The second our flight arrived, he called and confirmed that he was waiting at the gate. Once we came out, he was standing there with a sign with my name on it. It was all very cute and he parked somewhere convenient for us to get picked up. The drive over was smooth and efficient. Our butler also confirmed that she saved us afternoon tea and would have congee ready for us as well. Service was already excelling beyond control at this point. Once we arrived at the hotel, we checked in with her on the first floor and she gave us a quick rundown of the facilities and everything. When we arrived in our room, it was clean and the bed were nice and big. I also liked that they use Jo Loves for their toiletries. The afternoon tea and congee came up shortly after we walked in. Our room faced this courtyard that was beautiful. Felt like we were living in a fairytale. I liked that the blinds were automatic which was great. They also have a Xiao Du assistant that can help control blinds, temperature and the TV as well. Love the technology. My only complaint about this hotel is that it gets a bit hot at night. You need to have the aircon on and the window open in order to be at a decent temperature. Breakfast was another highlight. The chef who also takes away the dishes, is super friendly and so is the auntie who makes the noodles. He was so nice and even made tomato egg when we requested it. The bread etc. Wasn't that great BUT the Chinese dishes he made were all really good. Theres this pork rib dish he makes that is so good. For all 4 days that we stayed there, the food he made was different. Another great function they have was the robot delivery service. Yes they delivery food but also they have a QR code with products that they have available for free. For example you could order a feet soaking tub (great for long days) and you could also order face washing clothes, one time use underwear, rain jackets. Basically anything you could think of, they probably have. The afternoon tea and the congee is available everyday so keep that in mind for days you can't find any decent food outside. We noticed that they had traditional clothing available and so I asked the butler about it. All you need to do is book a timeslot with them and they have a photographer come in and take photos of you. The photographer in the end ended up taking 120 photos of the 3 of us. She was so professional. She edits around 5 for you and the rest are just raw which is great. Location wise, this hotel is perfect if you are visiting zhangjiajie forest. The south entrance is literally right there. Like 2 minute walk. It's literally right next to the south exit too. There's a KFC nearby which is great and also a Chagee. If you walk one street down there are tons of eateries. Overall: this hotel was amazing. Would definitely recommend.