Hotel Romantic di West Java, Indonesia

Stayed in room 1024 Pro: Room clean Efficient check in and check out Nice view of mountain and trees Dish variation were nice, lots of options, i love the kuah bakso so comforting. Cons: Unable to set AC QR in tv to see room dining menu unable to open, sent email to reservation no response. So we cant order food for room service. At night room smells of solar fumes like machine fumes and in the toilet smells like thinner or paint or some chemicals which is significantly disturbing. Please check room 1024. No information on facility or activities during check in, only informed there’s free photoshoot Understand that photoshoot are part of facility BUT, so manya people taking photo in the morning makes our morning walk not smooth, many times have to STOP waiting for people photoshoot. Please consider to create specific photoshoot area. Must relook on food quality, during dinner buffet chicken sausage not fresh, kue putu apek becomes inedible. Please add paintings or plants on wall, we walk out from lift in 10th floor, head to our room, on right side there’s big empty wall left a depression feeling.

This is always my go-to hotel when I’m visiting. Plenty of malls and food options nearby. The rooms itself are well maintained and in good condition. The TV has access to basic free channels but nothing premium, so there is no Premier League, etc. The only flaw is the hot water, where the water isn’t hot enough.

This was my fourth visit to the hotel (twice for work events and twice with family), but this time I booked through an app, and unfortunately, we encountered several disappointing issues. Firstly, the app did not provide information that the swimming pool would be closed from 1 PM to 6 AM. Although we were allowed to use the children's pool, it would have been uncomfortable for the kids to swim among people decorating for a party, so we decided against it, much to their disappointment. Secondly, the room was advertised for four guests, but amenities were only provided for two; however, after we informed the staff, the missing items were promptly delivered to our room. Thirdly, the app stated breakfast for four guests, but only two were initially accommodated. Again, we had to complain, and this was quickly rectified. Lastly, the room description on the app mentioned a city view, which our assigned room lacked. Furthermore, we found dead cockroaches and other insects, which were immediately cleaned after we reported them. I usually book two connecting rooms, but this time I wanted to try a different room type, which turned out to be somewhat less satisfying. Despite these issues, the hotel's facilities are truly outstanding – absolutely fantastic! The breakfast was delicious with a wide variety of choices. The views and photo opportunities are superb, and the staff were very friendly, even helping us take pictures at some of the best spots. Thank you, GH Universal. I hope the points I've raised can be addressed for future improvements.

A Fantastic Stay and the Perfect Birthday Surprise! My recent visit to Botanica Sanctuary was absolutely wonderful, and I can't recommend it highly enough. We stayed in one of the Family Lofts, and the layout was just perfect—it felt spacious, modern, and really well-designed for a family. We especially appreciated how well the space was utilized. Beyond the room, the staff and service truly stood out. Everyone was incredibly nice, attentive, and professional throughout our entire stay. They genuinely went the extra mile, which really elevates the experience. A huge highlight was the lovely little birthday surprise they arranged for us. It was so thoughtful and made the day feel extra special. The mirror art decoration was such a creative and beautiful touch, and the delicious slice of cake was the perfect way to celebrate. All the little details showed how much the team cares. If you're looking for a beautiful, relaxing place with excellent service, this is it!

We stayed 2 nights in a Deluxe room overlooking the mountains. Such a beautiful breathtaking Scenery. Unforgettable experience watching sunsets and sunrises. The hotel Breakfast served varieties and delicious food. The room is clean and comfortable. It is good for family with children too. We will definitely return here to relax away from busy environment.

Always my best choice for work and meeting. Wonderful staff and nice tidy room it is my 3rd tine this year to stay here as well as for my expats guest

The parking is too far drom the lobby but it still okay, the staff are friendly

My only complaint was on Sunday morning, there were many inconsiderate smokers in the pool area, which had many children, despite the hotel's clear no-smoking signs. Everything else was excellent and super comfortable. The staff were incredibly friendly, and the restaurant prices were very reasonable.

I recently had the pleasure of staying at Hilton Bandung, and I must say it was an exceptional experience from start to finish. The room was incredibly comfortable, spacious, and well-maintained, offering everything needed for a relaxing and enjoyable stay. The bed was cozy, the amenities were top-notch, and I genuinely looked forward to returning to the room after a long day. One of the highlights was the fantastic selection of food. Whether at breakfast, in the café, or through room service, the variety and quality of the dishes exceeded expectations, and every meal was a delight. What truly stood out, however, was the outstanding service from the entire team. From the warm and professional staff at the reception counter, to the friendly and attentive team in the café, and even the courteous and welcoming staff at the entrance lobby, everyone went above and beyond to ensure a great stay. Hats off to the Hilton Bandung management for cultivating such a high standard of hospitality. You’ve created a hotel experience that guests won’t soon forget. Highly recommended for anyone visiting Bandung, whether for business or leisure. I will definitely be back!

Very disappointed because I booked a room with a single bed but was given a twin bed and the reason was unreasonable, the service was very bad and I am discouraged from returning and will not recommend it to other prospective guests...be careful, DO NOT let the same thing happen to me...