Hotel Romantic di West Java, Indonesia

I unfortunately booked an executive suite. Firstly, its location was inconveniently far from the elevator, and it seems all executive suites across all floors are situated in the same corner spot. The suite was definitely overpriced for its small size, and the layout was poorly designed. Furthermore, the amenities were neglected; the Jacuzzi was dirty, broken, emitted a foul odor when operated, and even expelled debris. I reported this to the front desk, and they moved me to another suite, but it had the exact same problems. I absolutely do not recommend anyone choose an executive suite; it's a complete waste of money. My ratings: Executive Suite Design & Location: 2/10 Overall Cleanliness: 8/10 (though they could improve by changing towels more frequently) Breakfast: 1/10 (Too focused on Asian food, despite most guests being Arabs, especially Saudis) Pricing (Value for Money): 5/10 (Overpriced) View & Hotel Location: 5/10 I suggest they lower their prices and encourage guests to choose a standard room with a river view. They should also pay more attention to offering Eastern, Arabic, and Western food options. Finally, some staff members were notably unwelcoming towards Arab guests and made no effort to provide better service.

Rooms are big but they were dirty, dust at corners of rooms and doors. Stained carpet and bath tub, leaking shower and aircon was not cold until we reported then maintenance came to add freon. Must wait hours for breakfast because not enough seats were available. And when its our time, food were not refilled. Pool are shared with Public. Not very convenience. Staffs were friendly and helpful, location was good despite of the traffic around the area.

This is always my go-to hotel when I’m visiting. Plenty of malls and food options nearby. The rooms itself are well maintained and in good condition. The TV has access to basic free channels but nothing premium, so there is no Premier League, etc. The only flaw is the hot water, where the water isn’t hot enough.

Shout out to the front desk staffs Firda and Jenti and everyone else for their excellent service. The location is convenient, especially with shopping and dining options nearby. Overall, a reliable 4-star hotel suitable for both business and leisure stays.

My favorite hotel, it's incredibly comfortable. The breakfast is absolutely fantastic. I always choose to stay here whenever I'm in Lembang.

Nice stay at this hotel. I stayed for two nights, and the staff were friendly and helpful. The main downside was the limited dining options. The hotel is close to Taman Safari, but the location is affected by the Puncak traffic system with alternating road closures.

The sheets are dirty old. The aircon is dripping directly to our bed

This is a good resort type hotel at the foot of famous Taman Safari Indonesia (Safari Garden). We enjoyed the fresh air of below 20°C and the foggy environment (literally the cloud was so low or the altitude is high enough (1500m). My kids rode horse. The breakfast was so good (international, oriental and middle eastern).

Always my best choice for work and meeting. Wonderful staff and nice tidy room it is my 3rd tine this year to stay here as well as for my expats guest

The parking is too far drom the lobby but it still okay, the staff are friendly