Hotel Romantic di Hokkaido, Japan

"The hotel is luxury and expensive. The hotel provides luxury meals, amenties, and products in the room, resulting in charging the high price. Regrettably, they haven’t invested in ‘service mind’ and ‘empathy’ which are used to be fundamental concepts in hospitality industry. When I informed the staff that I’m allegy to shrimp, the staff just pulled them off without any compensation and alternative offer. I have never been asked any allergy beforehand. I felt living in the hotel where all staff are robots, running a business with certain commands and protocols."

"Overall a Great Stay, Though Service Left Room for Improvement. We recently completed a 3-day, 2-night stay at this hotel, booking a package that included both breakfast and dinner—which I highly recommend. While many local guests opt for day trips or single-night stays, staying two nights allowed us to fully enjoy the experience. Property & Amenities: The property is a traditional, slightly dated onsen hotel in terms of room amenities, but the public areas are well-maintained and clean. The location is also extremely convenient. Service Experience: Most of the staff—including the male receptionists, buffet team, and bar staff—were wonderfully welcoming and friendly. Unfortunately, our interaction with one front desk staff member, Ms. Morikawa, was disappointing. Although she understands English, her attitude towards us was noticeably cold and distant. Having traveled extensively throughout Japan and internationally, the contrast in hospitality was clear, particularly when we observed her interacting warmly with Japanese guests right after being dismissive with us. We felt compelled to bring this matter to the attention of the Front Desk Manager. While we rarely feel the need to raise service concerns in Japan, we felt it was important to share our experience regarding being treated differently as foreign guests. Aside from this incident, we enjoyed our time and appreciated the efforts of the rest of the team."

"Strategic location to many tourist locations and subway. We tried the hotel breakfast on our second day stay and found that it is value for money. Quite a lot of varieties and tastes are good to us. The room is not big but compact with things that you need. We booked a triple room and were given 3 single beds. It is a comfortable stay for the three of us for 4 nights."

"I really enjoyed my stay here. The location is perfect, being conveniently situated right within the JR station. The room was spacious and offered a great view, and the public bath was a lovely way to relax. I also appreciated the unique ”pillow corner” where you can choose your preferred pillow for a better night's sleep. One helpful tip for future guests: if you have any requests or queries, it is much easier to go to the front desk in person. The staff are wonderful, but most do not speak English, which can make it difficult to communicate effectively over the hotel phone."