Hotel Dengan Spa di Blagoevgrad, Bulgaria

The hotel was recently renovated, the lobby is nice with the stuff at the front desk were very friendly and helpful. Breakfast was good for a 4 star hotel and overall we enjoyed our stay.

More Premier Inn, than premier luxury. Nice big room and hotel decor was luxury and spotlessly clean. The spa facilities were also very nice and staff friendly. It however was not up to 5 stars of a UK hotel. The main problem was the restaurant, we were on the half board option and I was surprised that dinner was all self serve buffett. Both breakfast and dinner were very similar to a 3 star hotel in Benidorm. Nothing wrong with this when you are in a 3 star. Also if you have children there is not much on offer for them. Another problem was the restaurant manager who liked to throw guests out if they were wearing the hotel supplied slippers, all other footwear OK even wellies! and most people were in trackies and hoodies so not posh. Saying not posh but there were a couple of girls who had fur coats on at Breakfast and also by the pool. so anything goes, except the hotel slippers. If they could sort out the food at dinner and maybe put more courtesy bus trips they could be on to a winner.

It's a very nice hotel for skiers and offers great value for money. Ski shuttle bus run every hour. Nice ski room. The room was clean, spacious and warm, with balcony offering mountain views. The hotel is conveniently close to the ski area and nearby restaurants and bars. A huge plus is the convenience store located inside the hotel. The staff is very kind and friendly. Breakfast has many options, including choices for those with dietary restrictions. Trip typeHoliday · Couple Rooms5.0Service5.0Location5.0 Hotel

All was perfect

Room was big, nice, clean and very comfortable Breakfast and dinner were excellent, with quality food and good variety. Staff were nice and welcoming Spa and pool area is huge. Although we went there on a weekend and during what is supposed to be summer season it was very calm and nice. They have like 7-8 outside pools with sunbeds around each. We could always find sunbeds around the different pools, it almost felt like private villas Excellent value for money

This hotel is a solid 3 star hotel, not 5 stars We stayed in the Executive Suite with Mountain View, for our dates in January it was around $260/night (overpriced in my opinion, should be around $130-150) PROS: -beautiful view of the mountains -they give you 1 complimentary bottle of water upon arrival -room is clean and has fridge, also has some silverware for you to use -house keeping is good in arranging our room and clothes CONS: -hotel is very old, outdated and needs a renovation -around 12 mins walk to gondola, which seems near but is hard because of cold weather + if you're wearing ski boots -they are very cheap and give only 1 free bottle of water upon arrival, theres no more free water in the room after that -they dont have shampoo or conditioner, instead they combined everything into 1 shampoo/conditioner/body wash liquid -no disposable toothbrush -there is jacuzzi but water is not warm, its lukewarm and needs to be hotter -breakfast is 99% the same thing everyday and is composed of: cheeses, dried meats, fried frozen foods (cheese, squid, potatoes) -dinner is overpriced at €30/person and not worth it -most of the times, housekeeping did not clean our floor (we know this because we have some of our jacket fur on the floor and once we get back its still there) -you think you have access to Regnum Banya Thermal, but you have to pay around $10/person to get access Would not recommend staying here as its overpriced for the value you get. I was talking to other people and they are happy with their stay at Kempinski (more expensive), Hotel Lion & Platinum

The hotel was recently renovated, the lobby is nice with the stuff at the front desk were very friendly and helpful. Breakfast was good for a 4 star hotel and overall we enjoyed our stay.

More Premier Inn, than premier luxury. Nice big room and hotel decor was luxury and spotlessly clean. The spa facilities were also very nice and staff friendly. It however was not up to 5 stars of a UK hotel. The main problem was the restaurant, we were on the half board option and I was surprised that dinner was all self serve buffett. Both breakfast and dinner were very similar to a 3 star hotel in Benidorm. Nothing wrong with this when you are in a 3 star. Also if you have children there is not much on offer for them. Another problem was the restaurant manager who liked to throw guests out if they were wearing the hotel supplied slippers, all other footwear OK even wellies! and most people were in trackies and hoodies so not posh. Saying not posh but there were a couple of girls who had fur coats on at Breakfast and also by the pool. so anything goes, except the hotel slippers. If they could sort out the food at dinner and maybe put more courtesy bus trips they could be on to a winner.

It's a very nice hotel for skiers and offers great value for money. Ski shuttle bus run every hour. Nice ski room. The room was clean, spacious and warm, with balcony offering mountain views. The hotel is conveniently close to the ski area and nearby restaurants and bars. A huge plus is the convenience store located inside the hotel. The staff is very kind and friendly. Breakfast has many options, including choices for those with dietary restrictions. Trip typeHoliday · Couple Rooms5.0Service5.0Location5.0 Hotel

All was perfect

This hotel is a solid 3 star hotel, not 5 stars We stayed in the Executive Suite with Mountain View, for our dates in January it was around $260/night (overpriced in my opinion, should be around $130-150) PROS: -beautiful view of the mountains -they give you 1 complimentary bottle of water upon arrival -room is clean and has fridge, also has some silverware for you to use -house keeping is good in arranging our room and clothes CONS: -hotel is very old, outdated and needs a renovation -around 12 mins walk to gondola, which seems near but is hard because of cold weather + if you're wearing ski boots -they are very cheap and give only 1 free bottle of water upon arrival, theres no more free water in the room after that -they dont have shampoo or conditioner, instead they combined everything into 1 shampoo/conditioner/body wash liquid -no disposable toothbrush -there is jacuzzi but water is not warm, its lukewarm and needs to be hotter -breakfast is 99% the same thing everyday and is composed of: cheeses, dried meats, fried frozen foods (cheese, squid, potatoes) -dinner is overpriced at €30/person and not worth it -most of the times, housekeeping did not clean our floor (we know this because we have some of our jacket fur on the floor and once we get back its still there) -you think you have access to Regnum Banya Thermal, but you have to pay around $10/person to get access Would not recommend staying here as its overpriced for the value you get. I was talking to other people and they are happy with their stay at Kempinski (more expensive), Hotel Lion & Platinum

Room was big, nice, clean and very comfortable Breakfast and dinner were excellent, with quality food and good variety. Staff were nice and welcoming Spa and pool area is huge. Although we went there on a weekend and during what is supposed to be summer season it was very calm and nice. They have like 7-8 outside pools with sunbeds around each. We could always find sunbeds around the different pools, it almost felt like private villas Excellent value for money

A very nice hotel situated in beautiful surroundings. Very friendly and helpful staff. The pool and spa Center are excellent! I didn’t know there were so many different types of sauna/steam rooms! Hotel room was spacious with good views although I found the bed to be a bit hard. Bathroom had everything you could wish for including a tv?!? Played the golf course and found it to be a good challenge with some interesting holes. Only slight complaint was there didn’t seem to be any food available to grab and go in the pro shop. We had to go upstairs to the main bar and order a sandwich. 20 mins later it still hadn’t arrived and when questioned, we were told another 15 mins! So we cancelled, played the front 9 and then took the golf buggy back to the hotel for lunch there. As the course was very very quiet it wasn’t a problem to do this. We then came back to play the back 9. I know it’s the quiet season right now but just having a handful of sandwiches or energy bars or something available in the pro shop would have been good. Overall we thought the whole hotel and golf setup was very good. It would be a fantastic destination for a group golf trip if they could make the 5 hole on the other part of the site into a full 18. Then the choice to play 2 courses would be more of an attraction. Would we return?? Yes! Thanks very much!

Very average hotel. Visited a few years ago so thought we'd try again to give it a second chance. Very average customer service, front entrance and pavements are left icy and untreated so very dangerous for older people. Reception area is quite clinical and unwelcoming. It's quite basic, no real bar or option to chill out set up - felt that the restaurant was 'closed' during the day and unwelcoming - no comfy sofas or advertisement that you could buy coffee/snacks - really missing a trick here!.. As the hotel opposite the Cornelia does this brilliantly!... Small indoor pool that gets very crowded. Small gym, fairly good tennis table, pool for teenage kids. Never saw the spa/massage rooms in use ever!. A big hotel, we felt they could improve on the 'customer experience' hugely - we felt pushed into having a 'buffet' style meal on our first evening at 40lv pp which we felt was expensive given the quality of the food was basic. We asked if the A La Carte was available but they weren't keen to offer us this option and we had no alternative. As last time, the serving staff wear their own clothes, often jeans. hoodies so you are unsure who works there and who doesn't!.. there doesn't appear to be a bar at all or drinks menu so you have to enquire. Perhaps they rely on local bulgarian's visiting year on year - but this won't pull in other nationalities. On a more positive note, we had a roomy two bedroom apartment overlooking the rear of the hotel, with a lovely view of the mountains. The minibus service runs in the morning hourly to/from Bansko and is reliable.