Hotel Chongqing dengan Spa

"Excellent location. Right above transit station. Local food stalls and high end restaurants nearby the Hotel. Closed to most key tourist spot. Very nice and helpful staff. 飛飛is our house keeper friendly and caring. Room has a wonderful river view. Spacious and clean. Very comfortable bed with high quality pillow and blanket. If I back to Chongqing, this hotel is my first choice."

"Kempinski has been open for over a decade now. Upon checking in, I noticed that all the furnishings and facilities in the room, while perhaps excellent in their time, are now showing their age. The Sony TV, though a bit small, still has good picture quality. However, many of the room's features suffer from a lack of maintenance. Numerous buttons were slow to respond; for example, with the automatic curtains, I had to press the button many times before it would finally work. The TV remote also required multiple presses to get a reaction. The bedside lamp switch would turn the light on for a moment, then it would immediately flicker off. The mini-bar was extremely basic, offering only Nescafé instant coffee and simple tea bags, with just two bottles of mineral water. What was most bizarre was finding the mini-fridge locked, despite there being a price list for drinks in the mini-bar. After calling housekeeping, the fridge was unlocked when we returned, but it was completely empty. What are we supposed to consume then? What's the point of having a price list? The bed and pillows were both too soft; as soon as you sat on the bed, you would sink into the middle. The overall service awareness at this hotel doesn't live up to a five-star standard. Throughout my stay, aside from a cleaning lady on my floor who proactively greeted me, everyone else provided silent service, never speaking unless explicitly asked. There was supposed to be a complimentary 500ml fresh beer, but the front desk didn't mention it at check-in. When I called from my room to inquire, the person on the phone wasn't sure how to handle it at the front desk and didn't follow up on the issue. Breakfast variety was just average. I had hoped the European bread would be good, but there was only baguette and toast, and other dishes were also quite ordinary. The only thing that left a strong impression was the freshly cooked rice noodles, which had a very well-seasoned broth, and you could add pickled vegetables yourself. There was also no salt or pepper on the dining tables; you had to ask a server for them."

"The breakfast was excellent, with a wide variety of options. The hotel is located in a bustling area, making it convenient for dining and shopping. Despite the many tourists, everything was well-organized. The service was attentive and meticulous. It's an older five-star hotel, but the facilities and environment are comfortable."

"Xiao Hua, who helped us check in, upgraded our room, and the breakfast was very rich. Xiao Zheng made the check-out process quick. I will choose this place again in the future."