Hotel Dengan Spa di Perjalanan Timur Yorkshire, United Kingdom

Stayed here a few years ago, wasn't sure if it would be the same. It was lovely and clean, bed so comfy and the room lovely and warm. Kettle, hairdryer and bottle opener supplied. Location is fab! I'm originally from Hull so found my way around easily, close to shops, museum and nightlife We will be coming back!

Met by friendly and courteous staff at reception. Room was clean, and View was nice from the room. The shower was terrible! Luke warm at the hottest temperature and freezing when you turned the temperature any other way. We ordered food from the qr code for room service because my daughter wasn’t feeling very well, but waited over an hour and it never came. I tried to ring down for about 20 mins but no one answered the phone. I went down to reception and spoke to the lady who was very apologetic and explained that the app never works, if this is the case perhaps the hotel should remove the codes from the room and replace with a traditional room service menu instead! The lady on reception did all she could to rectify the problem and seemed to be used to this happening. Unfortunately because I had to wait so long for room service( was just meant to be a snack) I missed out on using the facilities so can’t really comment but they did look good . Breakfast was fantastic I have to say, well cooked and lots of choice, serve yourself which I enjoyed.

Arrived early no issues with that, friendly guy talked us through check in via phone, booked direct, requested upgraded room, got keys to the room was not impressed! Very basic , Room 7 , strange smell, worksurface round sink cracked & shabby, no tea/coffee making facilities in room which I have never experienced before…(shared kitchen has all these) just not my preference like a cuppa in room without having to feel you need to get dressed & go downstairs (personal choice) called number enquiring if my room was an upgraded one, no it wasn’t they made a mistake, quickly rectified, changed room Room 10, have to say compared to 1st one this was progressively better. Parking , plentiful if you don’t have inconsiderate drivers parking across ways in front of hotel making access to rear carpark not accessible! , when we arrived back at 11pm we had to park on road round the corner (not hotels fault) Would we return , No, ok for what we needed it for attending function Hessle Town Hall.

It's my first visit and I'm absolutely amazed of the food and service. The views from my room were stunning, overlooking the Marina and the staff have been really kind and helpful. I will definitely book this hotel for my next trip to Hull. Highly recommend!

We needed to call a short notice emergency meeting for around 100-200 people and managed to get this arranged with the Village Hotel, Hull. The hotel was a great location, plenty of free parking for our attendees and the hotel staff could not have been more accommodating and helpful. I personally organised this meeting and my contact at the Hotel was Ling - nothing was too much trouble, she always answered her direct line, replied quickly to all my emails, helped arrange all the equipment we needed and was always polite, friendly and professional. Everything was set up for us when we arrived, just as we had requested. I can not honestly give this hotel enough praise and we will definitely be using them again for any future business meetings in this area.

Wonderful experience stay at that castle. We had dinner in the courtyard for a very reasonable price consider the food was of great quality. The health club had great facilities including a reasonable sized gym decent sized pool / jacuzzi. We would definitely stay there again as the location was great. The only minor complaint we would have is that the room was a bit cold but it is late January.

Disgusting! Initially told check in is 2-9pm. We had a day out with family who were staying elsewhere, had planned to all return here for dinner. Receive a phone call at 5pm to say they were closing as Monday is their only day off. I said ok, but how did i check in? Was told to call a number on arrival. Arrived at 6:30pm, went to the pool as was the only thing we could see open. Asked if we could swim, he said yes, no problem, open until 9pm. Called a number to be let in to our room. Was taken to our room and unsurprisingly he handed the keys before quickly disappearing. The room was awful. Tired, dirty, the temperatures of a sauna and my daughter refused to use the bathroom due to how dirty it was. There were no curtains to block light from the window opposite the bed, and the door struggled to close. Stayed there 2 minutes and went back to the pool. A different staff member this time who said that we couldn’t swim as after 5pm you need to be 16, my daughter is 13, the pool was empty and there was just absolutely no need for this. He said she can swim in the morning, then he grabbed a timetable and said “oh no, actually, we have a booking, so you cant swim on your stay” We went back to our family who were staying elsewhere, desperately trying to find me and my daughter somewhere else to stay, but we couldn’t find anywhere available. This left us no choice but to return to the hotel to collect our belongings and drive long into the night to return home. We just couldn’t stay in this room. We arrived home at 2am, our family now enjoying a day together with us unable to be involved. Incredibly disappointed.

Stayed here a few years ago, wasn't sure if it would be the same. It was lovely and clean, bed so comfy and the room lovely and warm. Kettle, hairdryer and bottle opener supplied. Location is fab! I'm originally from Hull so found my way around easily, close to shops, museum and nightlife We will be coming back!

Met by friendly and courteous staff at reception. Room was clean, and View was nice from the room. The shower was terrible! Luke warm at the hottest temperature and freezing when you turned the temperature any other way. We ordered food from the qr code for room service because my daughter wasn’t feeling very well, but waited over an hour and it never came. I tried to ring down for about 20 mins but no one answered the phone. I went down to reception and spoke to the lady who was very apologetic and explained that the app never works, if this is the case perhaps the hotel should remove the codes from the room and replace with a traditional room service menu instead! The lady on reception did all she could to rectify the problem and seemed to be used to this happening. Unfortunately because I had to wait so long for room service( was just meant to be a snack) I missed out on using the facilities so can’t really comment but they did look good . Breakfast was fantastic I have to say, well cooked and lots of choice, serve yourself which I enjoyed.

Arrived early no issues with that, friendly guy talked us through check in via phone, booked direct, requested upgraded room, got keys to the room was not impressed! Very basic , Room 7 , strange smell, worksurface round sink cracked & shabby, no tea/coffee making facilities in room which I have never experienced before…(shared kitchen has all these) just not my preference like a cuppa in room without having to feel you need to get dressed & go downstairs (personal choice) called number enquiring if my room was an upgraded one, no it wasn’t they made a mistake, quickly rectified, changed room Room 10, have to say compared to 1st one this was progressively better. Parking , plentiful if you don’t have inconsiderate drivers parking across ways in front of hotel making access to rear carpark not accessible! , when we arrived back at 11pm we had to park on road round the corner (not hotels fault) Would we return , No, ok for what we needed it for attending function Hessle Town Hall.

It's my first visit and I'm absolutely amazed of the food and service. The views from my room were stunning, overlooking the Marina and the staff have been really kind and helpful. I will definitely book this hotel for my next trip to Hull. Highly recommend!

We needed to call a short notice emergency meeting for around 100-200 people and managed to get this arranged with the Village Hotel, Hull. The hotel was a great location, plenty of free parking for our attendees and the hotel staff could not have been more accommodating and helpful. I personally organised this meeting and my contact at the Hotel was Ling - nothing was too much trouble, she always answered her direct line, replied quickly to all my emails, helped arrange all the equipment we needed and was always polite, friendly and professional. Everything was set up for us when we arrived, just as we had requested. I can not honestly give this hotel enough praise and we will definitely be using them again for any future business meetings in this area.

Wonderful experience stay at that castle. We had dinner in the courtyard for a very reasonable price consider the food was of great quality. The health club had great facilities including a reasonable sized gym decent sized pool / jacuzzi. We would definitely stay there again as the location was great. The only minor complaint we would have is that the room was a bit cold but it is late January.