Hotel Dengan Spa di Borsod-Abauj-Zemplen, Hungary

Very dissappointing experience – only nice hotel interior and wellness is not enough for 5 star hotel! Possitive points: very nice exterior (however, under reconstruction at this time for short period, pleasant and beatiful interior and wellness, kind staff at reception, great breakfast menu. But, all other aspects of hotel was disaster. To read reviews of hotel in advance, we would not decide to choose this hotel for this life celebration. Negative points: very bad dinner service at restaurant – totally mess of serving food, extremely long time to get meals (2,5 hours), average food quality, but the worst experience was with an approach and behaviour of hotel manager – totally unfriendly, unpleasant, arrogant, exactly opposite to pro-customer approach, which expect in any hotel with less stars! We decided to organize our anniversary celebration in this hotel with our friends. We travelled to hotel in advance to agree personally organisation and conditions of our stay and celebration. That was first and last good experience with staff of hotel, especially managers. After arrival, any agreement was valid from hotel manager! Firstly, agreement was to stay longer at restaurant for drink. At 11 pm, they stayed arround us to show us that we are not welcome there any more. Any willingness... At arrival, any promised welcome drink. When we asked about this drink, receptionist said – they did not offer us because we did not asked for it! Dinner from 3 meals and 3 courses menu took arround extremely 2,5 hours (despite we have small children to sleep early), some guests even did not get main meal or cake. There was a huge chaos and mess, waiters did not understand english. We asked for fork, we got pork meal. We asked for coffee and cake, waiter arrived with bottle of wine. They served a wine totally dissorganized, and at departure they asked a huge bill – no control about wine consumption. And when we noticed kindly about long time for dinner serving, hotel manager asked arrogantly: „You have a time!“ No excuse, no willingness to make a correction. Next day, same dinner dissaster! This very long time for serving was not a matter of number of waiters (enough for such restaurant), it is a matter of manager skills and organising them! It was a total fail of hotel and restaurant manager. We made a celebration at event hall, which is dedicated for such event. We agreed with manager to stay there as long as we want. It was very hot and stuffy, no windows, no air condition on. We asked a staff to switch on ventilation – we needed to ask triple when finally they switched on. Celebration was not loud, talks, sometimes playing a violin and dance of folklore group for 15 mins. Teatral arrival of hotel manager at midnight with extremely lound slamming the door and she started to shout that we need to stop a celebration otherwise she has threatened by calling police!!! Increadible behavior, she spoiled totally our celebration for which we paid lots of money. Next

Wonderful brand new hotel in the heart of the Wine region Tokaj. Large room with great, comfortable bathroom, tasteful design. Hope to return soon. Excellent breakfast and real good coffee. Helpful reception, with great program recommendations.

The hotel is new, beautiful, well equipped and furnished. The reception and the staff in general are very pleasant and willing to help at any time. The rooms were beautiful, large, comfortable beds, very clean and modernly furnished with tea and coffee making facilities, large LED TV and fast internet. The room includes a large balcony with seating. The bathroom was large with an extra-large glass shower and hotel cosmetics. Breakfast was always the same, with a change in 1-2 dishes, but even so, the changes were often repeated. The food was freshly prepared and delicious. The dinners were rich, it was possible to choose from several dishes, but not all of them were deliciously prepared. The meat used to be dry and not well seasoned. But the pasta was perfect, especially the bolognese. Apart from the goulash and broth, the soups had a bland taste. For dinner, you can buy drinks from the bar. But the prices are not high. The bar next to the restaurant offers foreign beers and many mixed alcoholic and non-alcoholic drinks. The drinks were perfectly mixed. The chapter itself is wellness and spa areas. The hotel includes free entrance to the swimming pools, you can use the entire outdoor swimming pool (a couple with a pool with thermal water) with many pools and attractions, as well as indoor pools, which are also with thermal water. There is also a whirlpool. The entire area is very large and beautifully maintained. It is possible to buy pool snacks (langos, hotdogs, kebabs, ...) and there is a pizzeria by the indoor pool. The swimming pool includes classic spa treatment procedures performed by specialists under the supervision of a doctor (with whom you can consult), but these are paid for. The hotel has a large covered parking lot. The only problem is the location, it is far from the center and if the spa is not enough for you, you have nothing else to do there. There is no entertainment in the vicinity (only a sports complex), but you will find what you need in the city. It is far to reach on foot, you need a car, bicycle or taxi. I appreciate that the hotel tries to be environmentally friendly.