Hotel Dengan spa di Central Province, Sri Lanka

The Hotel locationis excellent. its on hill and views are amazing. Food was good only issue we had was during checkout when no one was available to get the luggage from room . Its 2nd floor with no lift.

I absolutely loved this hotel! The location was great, and the views were nice. I only wish I could have stayed longer to enjoy more of the peaceful atmosphere. My room was cozy and relaxing, and I especially loved the bathtub which was perfect for unwinding after a long day. The infinity pool was another highlight with gorgeous ocean views, though it was a bit on the cool side. I do wish it had been heated, but it was still a beautiful spot to relax. Room service was great too! Good selection and reasonably priced for a hotel. Cons: On my last day, I treated myself to a 90-minute aromatherapy massage at the spa. Unfortunately, I’d rate the spa a 5/10. Living in Thailand has definitely spoiled me with incredible massages, so I admit my standards are high! Still, I think the spa could use a bit of a refresh. The rooms smelled a bit old and weren’t very visually appealing. It was also quite cold during the body scrub and massage, which made it hard to fully relax. Breakfast was okay, but I wish there were more Western-style options available. Overall, I’d definitely stay here again. Everything about the hotel itself was lovely, I’d just skip the spa next time!

A Hidden Gem – Perfect Honeymoon or Quiet Getaway This place is truly a hidden gem. It was the perfect spot for a honeymoon couple or anyone looking for a peaceful, quiet getaway. Travel tip: From Colombo, you can catch a direct bus to Nuwalapitiya. We didn’t know this and went via Kandy, which made the journey longer than necessary. If we had known, we would have taken the direct bus—it’s much easier. Ps:The bus ride is phenomenal—very beautiful views along the way and very cheap. The property is located on a hill and is naturally beautiful, surrounded by trees and birds whose songs make the atmosphere even more serene. It does get a bit cold at night, but it was the perfect kind of chilly—cozy and refreshing. Our room had an amazing view, making it even more special. The stay itself was perfect for our honeymoon: very cozy, comfortable, and clean. The staff were amazing, especially one gentleman at the restaurant (I didn’t catch his name, but I want to mention him). He went above and beyond to help us and was incredibly sweet and warm-hearted—it really made our stay special. A small note: we noticed the pool looked a bit dirty, which some other reviews also mentioned. However, it was clarified in the pool area that they use natural spring water without chemicals, so this is expected and actually a great eco-friendly approach. But This hotel needs some love because this is a very nice place. Another small note: there were some insects, like cockroaches, but that’s expected when staying on a hill in the middle of nature surrounded by trees. Overall, this was a truly wonderful experience and a perfect spot to relax, unwind, and enjoy nature. Highly recommended!!

The hotel is nice, spacious beautiful room at check in we were treated to a refreshing juice. There is a big pool on the grounds and a big jacuzzi with hot water in the room.  Minuses of the hotel: Far from the attractions. Taxi from the center only go there for the price of pick me x2. Hotel taxi are 3 times more expensive. There are no stores and restaurants near the hotel, so inside the hotel prices for food x3, Also after 6pm it is dangerous to be outside because elephants are walking around. Now let's talk about the premium status and the five races. In 7 years of traveling, this is the first hotel that did not have a bathrobe, slippers and toothbrush and toothpaste in the room. The plumbing in the shower leaks, and the doors creak so much that you could call the spirits at night. Regarding the attention to the customer. I mentioned my upcoming birthday in conversation with the manager, but this fact was not used in any way to show any form of attention from the hotel. This is a huge miscalculation on the part of the staff at a premium hotel. We also had a late departure and our request to delay in the hotel for a couple of hours was refused. This was not due to the arrival of new customers, as the manager offered to extend our stay for a fee. For future customers this fact may be decisive in their choice. In general, the hotel is not bad, but the service and flexibility of the staff, as well as individual approach to customers, does not correspond to the premium level and requires improvement.

The owners and employees at this hotel are so, so lovely. Unfortunately their hotel is not. I almost feel catfished as many of the photos highlighted the bar and pool party atmosphere. This was not the case - the pool was a decent size but in the shade and I actually didn’t see anyone in it. The pool party drinking shots I highly suspect were perhaps not a genuine source. The same goes for the bar which is massive and attended to by several lovely young, bored gentlemen as both times I popped up (once for dinner) I was the only patron. Again no party atmosphere or even people - which is a shame as it is a big venue. Fortunately next door was another venue for some decent cocktails and music which saved the boredom somewhat. The bedroom was a decent size with a small fridge (but didn’t work), the bathroom was small, felt dirty, no hand soap or soap for the shower (apart from leftover previous occupants - and that was gross). The pressure was poor making showering difficult and there was plaster on the floor from some damage - not cleaned up. The bed was massive and comfortable with air conditioning and a fan so sleep was good. Finally, and to repeat, the staff were lovely. Very hospitable and the location is about a ten minute walk to the Sacred Tooth Temple and Kandy Lake. So great location. Would I stay there again - no. Would I pop in to say hello to the owners and next door for a cocktails - possibly!

The hotel room was incredibly spacious, and it even had a heater, which we didn't end up needing, but the staff kindly explained how to use it. Dinner was a buffet with a great variety of food, and it all tasted delicious. The hotel also boasts an indoor swimming pool and a gym. Its central location in Nuwara Eliya is a definite plus.

Thank you for the upgrade to the room with a balcony, and I absolutely love the huge bathroom. Thank you for the friendly service staff who answered my every query. Waking up to the quiet of Kandy Lake before the rest of the city wakes was a really peaceful feeling and I really enjoyed just standing on tje balcony soaking in the sights. Loving the wide breakfast spread too, ranging from local fare to continental selection. I was spoilt for choice and my tummy really loved the chicken curry & daal. Thank you.

Bawa's design speaks for itself. However, the service during peak season was an absolute disaster. 1. Check-in was very brief with no introduction to the hotel's activities. 2. Vanishing Front Desk: On day 1, my requests for water and cleaning during the day were ignored. At night, I called 10 times with no answer. Eventually, someone picked up after I pressed the emergency button twice. The next day, my request for slippers was also ignored. There were no bathrobes in the room. 3. At 12 PM, I received a call reminding me to check out and offering assistance with luggage transport. After I confirmed, I waited in my room for 15 minutes to no avail and ended up having to drag my own luggage. For a renowned luxury hotel, the service was truly disastrous.

A wonderful stay with absolutely breathtaking views. Wherever you look, you’re surrounded by rolling mountains, and the grounds are beautiful with lots of native wildlife; you really feel at one with nature. The service was exceptional throughout. All staff were attentive, kind, and genuinely eager to help. A special mention to the reception team, especially Jenovia, who was incredibly friendly and helpful, showing us around and making us feel very welcome from the start. The hotel is also very family-friendly, with a small play park and thoughtful touches like towel animals from housekeeping (Ravi) that made our little girl’s day. Breakfast was very good with plenty of choice, including both Western and Sri Lankan options. A few very small improvements (such as having bacon readily available, colder milk at breakfast, and ice with poolside drinks) would make the experience truly five-star, but these are minor details. Rooms were clean and comfortable with all amenities provided, and overall the level of service really stood out. If you’re looking for stunning views, a peaceful setting, and excellent hospitality, this is a fantastic choice and one I’d happily recommend.

We feel annoying because someone wrip the floor at 0630 with a lot of noise. Extra bill when check out. A bill for dinner buffet which we did not attend. Your staff did not listen to us and insist we eat the buffet and they said CCTV can see us there. At the end, we wait for half hour and the did not show the CCTV and let us go. When we settle the bill for 2 dinners we have, the wifi connection is not good and your staff say they did not receive the pament and ask us the pay cash. At the end, we find the bill already settle by credit card. And we need to go back to the hotel and they still say hotel did not recieve the payment and ask us to check with our bank.