Hotel Dengan Gym di Montana, United States

The room was too close to the road for the first night and did not rest. The problem was solved by changing the room for the next two nights. There are relatively few hotels in this place, and there are many people on weekends.

The room was very clean and not a bad size. Definitely excellent for the price. I paid $234 total for two nights (Friday night and Saturday night) and even the motel 6 was almost $200 per night. My only complaint is small….there were only 2 tiny pillows on the bed, typical rooms have 4 pillows if they are that size. I called the front desk the second night to ask if I could get extra pillows and was told that they didn’t have any first, and then the man said they might have one. One pillow in a hotel with 500 rooms seemed crazy to me. So if someone gets one dirty or has a child with them or god knows what else they are just SOL for the stay??? On top of that, when the front desk person said he did have one, I had to go down to the front desk to get it instead of having it brought to the room. Not a big deal, but I have stated a lot of hotels, and I have never once requested something from the front desk and been told that I needed to come down and get it myself. I have also never stayed at a hotel that didn’t have extra pillows in the building.. other than that one small thing everything else was great though

The hotel is very unique, with a cute wolf on the doorstep. The rooms are spacious and the kitchen is fully equipped, making it suitable for families. The standard American breakfast was very good. I asked what time to go to Yellowstone Park in the morning to avoid queuing, and the front desk patiently told me that it was best to go before 8 o'clock.

The room was clean and the bed very comfortable. Everything was mostly great until…. I walked out to my car in the morning and it was completely covered in a filthy-looking thick white residue. Upon asking, another guest informed me that it was probably from the sprinkler system, which sprays water with some kind of calcium deposit. I was furious. I immediately went to the Circle K car wash and it took 2 $10.00 laser washes (one with spinning brushes) to get it off. I’m still not sure if it’s perfectly gone. I’ve been reading bad things online about the possible effects of calcium on car paint. Upon asking, I was informed by the receptionist that the hotel does not help with the cost of washing it off cars. Maybe this a common occurrence in Montana, but, where I’m from, if you make a mess on someone else’s car, you should be willing to help them clean it off (especially if they are a paying guest). Overall, this seems like a nice hotel but, honesty, this calcium junk being sprayed all over my car was compete BS!

There is a real customer service effort to improve this hotel. Shawn the manager allowed me to check in early as aBW platinum member. He let me drop my bags early in the morning and called me when the room was ready. He even had the bags placed in the room before I returned.  The breakfast was great for this type of hotel.  The clientele was respectful and polite. Oh. And Shawn even called after I checked out as I left behind an important item.  However, the pool/sauna area is not operational, and my room had a lingering pet odor and visible carpet stain. I am a dog owner and animal lover, but housekeepers really need to notify the manager as the room should not have been assigned. I personally think hotels need to charge 500 bucks for cleaning if dog hair or other 'remnant' is left behind. I won't stay at a certain LaWyndham brand that has a generous pet policy.  Their rooms all smell like Fifi and Buddy stayed there. I hope this property continues to improve.

Unfortunately, we were not told that the pool and hot tub would be unavailable when we booked our rooms. We specifically chose this hotel for their amenities and were rather disappointed when we arrived and found out some were not available.

I watched this place be constructed so I was excited about our stay knowing it was brand new. The front lobby was clean. The check in clerk was nice but seemed very spacey to put it nicely. I was able to get an extra pillow and blanket. They is a decent area of sun dries on site. Our room was nice. Clean for the most part. Show may have been skipped in last cleaning. Our room was ADA and the mattress would fall thru the frame whenever my husband got into bed. We expressed this concern when checking out because it could hurt someone if they were actually handicapped. We just got the room because it was last available. She didn’t seem that concerned. So who knows. But it’s right on main. Near mall and lots of shopping and eateries. Not too far from downtown Bozeman. It’s great to have a kitchen to save more on food. The gym was nice. Small but clean. I would stay again just because of its location and the kitchen.

The conditions in West Yellowstone are absolutely ok. It’s unique and don’t even think about the service. There are Chinese and Western food nearby. It’s very convenient to see wolves and bears. Just go to McDonald’s for breakfast.

Room: The area is relatively large, the facilities and hardware are relatively new, the surrounding environment is quiet, it is a little far from the city. Service: The front desk and restaurant have a good service attitude, there is free coffee in the lobby, hot food for breakfast, fruit, not many varieties but enough to eat, 5-6 there is free happy hour.

4 stars for cleanliness because the non-smoking room smelt like cigarettes. But they gave us a different room without any hassles.