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President Hotel

President Hotel

3.6/516 Ulasan
Per la terza volta abbiamo soggiornato in questa struttura e possiamo ribadire che tutto era perfetto: accoglienza, disponibilità, ristorazione, camera e pulizia. Sono stati dieci giorni bellissimi, apprezzando specialmente la gentilezza di tutto il personale, ben gestito dal dir. signor Paolo: ci ritorneremo sicuramente ! Da non dimenticare e sottovalutare la comodità di poter pranzare nel loro accogliente bagno (Marzia) , serviti dai mitici Michele, Tito e Rolando, sempre pronti a soddisfare qualsiasi richiesta, come pure il bagnino Daniele. Grazie e un saluto dal Ticino da Gabriella e Claudio
Principe Forte Dei Marmi - Resort & Spa

Principe Forte Dei Marmi - Resort & Spa

4.5/542 Ulasan
Room may have been small for price we paid, but this was on my bucket list. We only had one beach day. Weather was overcast. But despite that, it was fabulous. Rooms were modern and spotless. Service was impeccable. I can’t say anything bad. Location was great. Concierge was was fabulous, especially Lorenzo. All his recommendations were great. One thing he highly recommended was to go to the Carrera Marble Quarry . It was amazing!!! This is a place that is perfect for young kids to elderly. Everything was in walking distance and the house car was always made available. I have been to Villa D’Este, Splendido in Portofino, Le Siereneuse in Positino. This was my favorite. So much to do even on an overcast day. Great shopping in town. Drugstore down the street as well as a great hair salon and great gelato 5 minutes. Thank you for a great trip. It was our furst time out of US since covid!!!
Hotel Il Negresco

Hotel Il Negresco

4.2/530 Ulasan
e found Negresco to be quite a charming place so why just 2 stars. ITs all about expectations vs spend. The hotel fees were very high (similar to the 4 seasons hotel) and so we were expecting 4 seasons service and accommodations. Our hosts were nice but my first surprise was that when i came in they told me i must find street parking because they ran out of parking spots. This is something that can be expected from a 2 star hotel but when spending this much- as a welcome is completely unacceptable. Also they never asked me if I wanted to reserve a spot when I made the hotel reservation. I was in constant contact with the hotel about reservations etc and never once did they mention the parking to me. Even motels offer parking Also I got yelled at by the staff in front of other guests that evening because we left our room service outside of my room. Typically room service is left outside the door in a hotel so I wasn’t sure what I did wrong. not only were we embarrassed, we were shocked. Another issue i had was no internet access. It was worse then my flight internet. When I complained i was told in a very cold manner. Its not us- must be to much use.. This to me is again unacceptable. It is not my problem that you have not set up your internet properly. There was no attempt to rectify the problem at all. The location of the property was also very noisy as you can hear a lot of cars etc outside at night. The rooms itself were old and outdated and the AC hard to use.
Giovanna

Giovanna

0/52 Ulasan
Die Villa Giovanna ist wunderschön, ruhig gelegen, mit einem gemütlichen kleinen Vorgarten, einer überdachten schönen Terrasse und mit viel Platz für Auto und Fahrräder. Innen und aussen ist alles sehr gepflegt und wunderbar sauber. 4 Zimmer, 3 Bäder, Küc
Grand Hotel Imperiale - Preferred Hotels & Resorts

Grand Hotel Imperiale - Preferred Hotels & Resorts

4.3/538 Ulasan
Excellent hotel, location and service - Italian luxury at its finest. The room was clean and quiet, the towels, toiletries and linens were great quality. The on-site restaurant, bar and gym made the stay even better. Do not miss the breakfast! Their beach club was also very nice, clean, great service. We ordered lunch, wine and cocktails. We used the bicycles to go around town and everything was close by. Highly recommend and will be back!
Raffaelli Park Hotel

Raffaelli Park Hotel

3.9/527 Ulasan
During our two-night stay which started out pleasantly, on the first night my adult son reserved a used beach cruiser bike the hotel offers guests. The bike was unfortunately stolen. (He locked it in a proper bike rack) When we reported the theft to the hotel owner, we were treated with a lack of respect or empathy as hotel guests but rather as criminals and not a victim of crime. We promptly contacted the US Consulate who encouraged us to ask the hotel to file a report with the local police. We asked for the owner’s assistance and he said no. And, before offering any additional inquiry promptly demanded payment for the bike. He said he would contact the bike shop for documentation with the date and amount he paid for it but that never materialized. We asked about the hotel insurance policy which he claimed did not cover the bike. He did say the bike was used and thought he paid $280 about 18 months prior…(Note: we noticed the bikes were left outdoors, not in an indoor storage facility.) Following the advice from the US Consulate, we went on our own to the local police station and filed a statement. They suggested we provide the report to the hotel owner which he reluctantly accepted. At the end of the day, the paperwork had still not arrived and the owner became very belligerent and berated us for not agreeing on a payment even though we offered the 1/3 which we thought was reasonable for a used bike and without seeing any documentation. We had an early morning train the next day and requested to check out that evening but he would not let us without restitution on the bike! (Note: again the paperwork he said he’d have was never provided.) Following his hostile verbal demeanor, we called the police to ask them to help us get permission to checkout. An hour later the police said everything was taken care of. At the checkout that night (with a hotel employee, not the owner) we paid our bill and noticed a “service charge” of $140. We were told this was for the bike payment. This was half of the original “alleged” price as the documentation was not provided. We paid this just to get the unpleasant experience behind us. For context, I am a veteran traveler to Italy of more than 35 years having traveled for both work and pleasure. Presently I am a part-time tour operator organizing tours to Italy and have traveled as a guest with the Italian Government Tourist Agency/ENIT. I have stayed in luxury hotels and in simple agriturismos and have never experienced a lack absence of customer service on this level!

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