Pangsapuri di Koh Chang

First time book this hotel but many time visited koh chang. Hotel location is not really good in term of beach area. It is in between the exit point of a small cannel so whenever i want to get to the sea, i need to walk to the near by hotel to enter the cleaner water. Staff and service are excellent. Breakfast quality is pretty decent compare to other hotels that im visiting.

Simply unprofesional and incompetent for an overclaimed five-star hotel in terms of service standards. I booked it for two nights for my father on his birthday. Called them up from overseas to see if there is any small birthday surprise available for a 71 year old travelling alone. Shame on the front desk staff : The front desk PROMISED a complimentary birthday cake prepared in his room before he checked in. Yet there was no cake at all. I had to make another long distance call to further inquire, they still insisted they did put one in his room. Eventually I had to ask them to send someone up to look for the cake in his room, that was the time when they sent it up.. I fully understand birthday surprises are only subject to discretion. I WOULD NOT MIND AT ALL if they decline it in the first place. But if it has been PROMISED, do it right, not in a way that the birthday guy had to do a cake hunt in the room for a birthday surprise.. Shame on the management staff : After such an embarrassment made to their failing level of professionalism over an avoidable mistake, they moved my father to another room with just a twin bed two days later.. First, I am aware of the policy that a double bed was merely a special request upon an extended stay, yet with a handful of guests visible throughout the week in still the pandemic time, was it REALLY fully booked enough to run out of just ONE double bed ? Second, the management should have applied the service recovery concept (if available, like a double bed..) to this guest with whom their own front desk staff had ALREADY embarrassed the hotel over a minor PROMISE that was under delivered with their lack of basic competence in simply delivering one cake. Not only this hotel failed at managing customer satisfaction, they failed even worse at restoring it after their own fault. I will NOT recommend this hotel to anyone with an occasion to celebrate. The depth of their professionalism is only limited to checking guests in and out, with a smile.

Everything during the stay was taking care of perfectly by the hotel staff. We got different birthday surprises which was a nice touch . The gym could be better as we couldn’t workout properly and went to a gym down the road . It’s also unfortunate that the pool isn’t heated as now nobody is using them. Great stay for families and elderly people

The hotel lobby here has a great view, but other facilities are really average. There are not many choices for meals including breakfast, but their staff are very kind. Furthermore, not having its own beach is a major drawback, after all, its location Already at the beach. We booked a double bed, but both children couldn't get up to have breakfast, but they forced us to have breakfast for four people, which made me feel a little uncomfortable.

Superb hotel to stay in, very family friendly, beautifully appointed rooms, great facilities, clean and well maintained. The pool and beach are superb and the staff are so friendly and helpful. The restaurant food and beach BBQ were terrific. The children loved every minute of their stay. We loved the fact it was so safe for the children...always someone there watching the water ...both beach and pool. Highly recommended and the views and scenery were gorgeous after a heavy rain tho

We have spent 6 nights in Santhiya Tree Koh Chang, even though it's rainy season, we still LOVE it there! Design: we stay at the Pool Suite Water View, almost whole building made by carved wood, traditional Thai design and lots of character, looks very beautiful & classic. Staffs: very friendly and excellent service Pools: 60m long pool at the breakfast restaurant with some seats facing the pool & peaceful mountain view. Another pool right in front of the beach & close to the villas. Both pools clean & big. Santhiya Tree use pa kao ma thai sarong as beach towel, love it! Food: delicious buffet breakfast & lots of variety. Food & drinks at the Chantara Restaurant is high quality & very yummy. The duo who sings at the restaurant are brilliant singers, you won't get bored with their performance. Room: spacious & clean, lots of electric plugs & even beach bag for use. They burn lemongrass/ citronella oil in the bathroom to keep mozzies away & room smells good. Massage at their spa: very good & reasonable price, sound of the waves makes the massage so relaxing, must try. Shuttle bus to main street: every 2 hrs they can drop you or pick up from main street as there resort is not at the road side. Not sure if it's because of low season, hope the shuttle service can be more frequent. Thank you everybody at Santhiya Tree Koh Chang for the great service and smiles. Will definitely come back for another holiday and highly recommend if you're looking for a fantastic place to stay! This beautiful place takes your stress away :) P.S. there's a small part of the road right outside the resort leading to the entrance is unsealed with lots of potholes, pretty bumpy for cars and their shuttle bus, suggest Santhiya Tree do something with it.

This place is heaven on earth! The welcome at reception sets the tone for the rest of your stay! We arrived with back packs from Pattaya and We were treated like VIPs. Absolute top class! Staff are amazing! Food was amazing. The rooms are outstanding and the local town is warm and friendly! The random visits from monkeys is an amazing addition! But be aware, they actually do creep up on you and open your room doors!! Staff aren’t joking! We’ve stayed on many islands and many places in Thailand but our expectations were exceeded here. The grounds are well kept, the surroundings are superb! My only disappointment was that the tides were high so we didn’t have any beach during our stay! (No fault of Sylvan!) I just hope the cost doesn’t get too high that they price us out of spending another break there next year!

房間定的是豪華特大床，其實是2*1.8米的床，房間也小，在象島住了兩個酒店，這個酒店新，衞生做的也不錯，但就是房間太小了，一家三口的話，6歲以上的孩子還要額外補100多人民幣一天，兩晚交了1200多泰銖，説是早餐服務費，不在酒店吃也不行，得交錢。酒店整體也不大，早餐是很精緻的，掃碼點餐，如果是兩個人來住感覺還不錯的，一家三口人住一個房間一個是擠，二個超過6歲）要補貼錢

Очень красиво, и бассейн суперский. Для уединения просто восхитительно, хотя и есть свои недостатки: добраться до отеля очень не просто, я заплатила компании 35 груп доставку до отеля и обратно , а высадили меня сразу на пирса, а дальше вы сами и это без предупреждения, такси до отеля и обратно мне обошлось в 1000 бат . Так что аккуратно здесь, каждый мило улыбаясь смотрит только вам в карман. Рядом с отелем нет ни магазинов не кафе, так что если ва своим ходом позаботьтесь о том, что кроме отельного магазина у вас не будет возможности купить что либо и фрукты. Завтраки очень плотные, но фруктов нет, рвите с пальмы. Номера огромные, белье очень высокого качества. У меня в номере был и душ ,и ванна. Вместо телевизора вид на все это великолепие, так что кому надо уединиться это сюда. Обезьяны подходят прям к домикам очень воспитанные, сами ничего не хватают, ждут когда ты сам подойдёшь. Кругом звенящая тишина . Я получила о чем давно мечтала оказаться в джунглях как в кино.

Nice and quiet We had been this place and we decide to come back because of it really nice hotel ,the thing we like is staff very nice and friendly, room are big and clean , quite pool area, beautiful garden. A bit far from restaurant and shop but you take motorbike to go around the island just contact at reception, also our activities like snorkeling, elephant trip .