Apartment di Bay Of Plenty, New Zealand

I had to write a review on how helpful, friendly and forward thinking Sanah is from Quest on Durham. I have worked in the Events and Hospo industry for so long and I can honestly say she is one of the best in the game. Nothing was too hard, I had a group booking that had to postpone due to Covid and she had already thought to hold rooms, even in case we needed extra. Sanah, thank you for being great. Ask for Sanah, she is so helpful and friendly.

편리한 위치 그리고 수영장과 짐 이용할수있어서 좋았습니다. 직원분들이 모두 친절해서 행복하게 머물수있었습니다.

Booked last minute as a birthday treat. Did not realise on booking that you had to check in before 6pm, I called at 5.55 to let them know we were 10 minutes alway but no answer. Arrived just after 6pm, had to call the after hours we were meet by a man, we had already prepaid the room which was $266 for a bottom floor, one bedroom apartment. He told us we needed to pay a bond which I assumed would be $50-$100. We had to pay a $250 bond upfront to stay here. That was our dinner and activities money for the night. So had to cancel our plans. The room was dated, there was no body/hair wash left. There was no milk in the fridge so couldn't make a hot drink. As others have mentioned there are signs all over the room about extra charges, if you ring them after 9pm for anything you will get charged, if you leave anything in the room you will be charged and even more unnecessary fees. Tiny rubbish bin. The room was a good size but the headboard on the double bed isn't attached so everytime you turn over it bangs and so when you are there for a child free night you can imagine how much it was banging. It was right next to the road and it was a raining miserable night and it was loud, cars driving past, people walking/running past you can hear everything, image it during the busy season. The noise from the above room you can here people walking around. We were quite disappointed so I had a look at the other reviews this morning and I really wish I had of read them before booking here :( On check out which you had to wait as they are only there at reception between 8.30-10am on weekends. I asked the man to refund my $250 bond and he said that he can't and it won't be refunded until about Tuesday but it can take 10 business days. We had said about the missing amenities and he didn't care. Then we asked about all the bad reviews and he started getting angry. My husband reliased we had left a bag in the room and wanted to go get it and as we were approaching the room my husband made a comment about no wonder you have so many bad reviews and he told my husband to shut his mouth and he locked the room door and said to get out! He was not going to allow us to go back into the room to get our things. And said to ring the police if we wanted our stuff back. By this stage my husband was really mad and I ended up needing to call the police so they could go get our stuff from the room. Our uber driver had shown up and manager/man on reception had disappeared and some other lady that was obviously to what was happening came out and I said can I just get the key and I'll go get our stuff since we don't actually have to check out until 10am and she was saying I can't, I don't know what is happening. A couple minutes later she comes back in with our bag and continued to argue. Even the uber driver heard it and he is a 70 year old man and he came in to the reception and said they should not of been treating customer how they treated us. I will be going to

Very nice and new place in a tranquil environment.  We enjoyed the spacious apartment. Bright and new , just how one would like it.

A very delightful place to stay in the center of Rotorua City/Town. Very happy that Starbucks was a breath away. The room was very clean with all the needed amenities and the heating system worked perfectly for the cold winter days. Although there isn't a lounge, I found the single chair near the entrance was enough as I wanted for my shuttles to various tours.

We stayed in the two bedroom apartment and it was perfect for our family. The apartment was modern, spacious and clean and close to town. Staff were so lovely and helpful too. We stayed next door around 10 years ago, so it was great to revisit Rotorua and know we would be staying in top accommodation!

This Apartment block is so old and tired. There’s no air conditioning and no WIFI. We stayed in 2021 and had a terrible time. Car damaged in carpark and burnt myself on mid-connected washer. Offered discount to come back and gave them benefit of doubt but not again. Car damaged again!!!! Huge scratches from ladies in car next door carrying in makeup box - bed had grass in it and it’s just a tired, grumpy old place. Maybe once renovated it will be different.

衞生整潔乾淨 比較寬敞 好停車 可以院內停車 位置好找

I had to write a review on how helpful, friendly and forward thinking Sanah is from Quest on Durham. I have worked in the Events and Hospo industry for so long and I can honestly say she is one of the best in the game. Nothing was too hard, I had a group booking that had to postpone due to Covid and she had already thought to hold rooms, even in case we needed extra. Sanah, thank you for being great. Ask for Sanah, she is so helpful and friendly.

편리한 위치 그리고 수영장과 짐 이용할수있어서 좋았습니다. 직원분들이 모두 친절해서 행복하게 머물수있었습니다.

Booked last minute as a birthday treat. Did not realise on booking that you had to check in before 6pm, I called at 5.55 to let them know we were 10 minutes alway but no answer. Arrived just after 6pm, had to call the after hours we were meet by a man, we had already prepaid the room which was $266 for a bottom floor, one bedroom apartment. He told us we needed to pay a bond which I assumed would be $50-$100. We had to pay a $250 bond upfront to stay here. That was our dinner and activities money for the night. So had to cancel our plans. The room was dated, there was no body/hair wash left. There was no milk in the fridge so couldn't make a hot drink. As others have mentioned there are signs all over the room about extra charges, if you ring them after 9pm for anything you will get charged, if you leave anything in the room you will be charged and even more unnecessary fees. Tiny rubbish bin. The room was a good size but the headboard on the double bed isn't attached so everytime you turn over it bangs and so when you are there for a child free night you can imagine how much it was banging. It was right next to the road and it was a raining miserable night and it was loud, cars driving past, people walking/running past you can hear everything, image it during the busy season. The noise from the above room you can here people walking around. We were quite disappointed so I had a look at the other reviews this morning and I really wish I had of read them before booking here :( On check out which you had to wait as they are only there at reception between 8.30-10am on weekends. I asked the man to refund my $250 bond and he said that he can't and it won't be refunded until about Tuesday but it can take 10 business days. We had said about the missing amenities and he didn't care. Then we asked about all the bad reviews and he started getting angry. My husband reliased we had left a bag in the room and wanted to go get it and as we were approaching the room my husband made a comment about no wonder you have so many bad reviews and he told my husband to shut his mouth and he locked the room door and said to get out! He was not going to allow us to go back into the room to get our things. And said to ring the police if we wanted our stuff back. By this stage my husband was really mad and I ended up needing to call the police so they could go get our stuff from the room. Our uber driver had shown up and manager/man on reception had disappeared and some other lady that was obviously to what was happening came out and I said can I just get the key and I'll go get our stuff since we don't actually have to check out until 10am and she was saying I can't, I don't know what is happening. A couple minutes later she comes back in with our bag and continued to argue. Even the uber driver heard it and he is a 70 year old man and he came in to the reception and said they should not of been treating customer how they treated us. I will be going to

This Apartment block is so old and tired. There’s no air conditioning and no WIFI. We stayed in 2021 and had a terrible time. Car damaged in carpark and burnt myself on mid-connected washer. Offered discount to come back and gave them benefit of doubt but not again. Car damaged again!!!! Huge scratches from ladies in car next door carrying in makeup box - bed had grass in it and it’s just a tired, grumpy old place. Maybe once renovated it will be different.

The accommodation was spacious, recently renovated with gorgeous decor and a beautiful place to stay across from the beach and right under the mountain. Checkin was simple and staff were very friendly and helpful. We would definitely stay here again.

Stayed for 7 nights in a Pilot Bay Harbour view room,We could watch the cruise ships come in and all other harbor life we got late afternoon sun.Would recommended harbour view over a partial ocean view.Excellent security,you can’t get to reception even when you arrive there is a intercom to use to contact reception,check in was easy super fast and the young lady at reception was really nice,Very secure tag system to get in and out of building and lifts.Nice pool.The only down side was our room was quite dated and a spring clean needed but in saying that WiFi was excellent and with 60 sky channels great if you have a wet day,bed very comfy,Beaumont is close to everything bars/restaurants/hot pools and the bus service if you need a bus.We would definitely return but would ask for an updated apartment.Thanks Beaumont for an enjoyable stay

A very delightful place to stay in the center of Rotorua City/Town. Very happy that Starbucks was a breath away. The room was very clean with all the needed amenities and the heating system worked perfectly for the cold winter days. Although there isn't a lounge, I found the single chair near the entrance was enough as I wanted for my shuttles to various tours.

We stayed in the two bedroom apartment and it was perfect for our family. The apartment was modern, spacious and clean and close to town. Staff were so lovely and helpful too. We stayed next door around 10 years ago, so it was great to revisit Rotorua and know we would be staying in top accommodation!

Very nice and new place in a tranquil environment.  We enjoyed the spacious apartment. Bright and new , just how one would like it.

衞生整潔乾淨 比較寬敞 好停車 可以院內停車 位置好找

Had a girls weekend to Rotorua and stayed at these apartments. A few streets back off the main road but nice and quiet and a quick drive to town. Had the 2 bedroom (Unit 6) which was very cosy, clean well stocked. Its around the back of the units and nice and quiet. Plenty of linen and electric blankets on all the beds. It has a spa located at the back of the units but we didn't use it. Showers were fantastic with instant hot water and great pressure. Thanks for a lovely stay

Booked last minute as a birthday treat. Did not realise on booking that you had to check in before 6pm, I called at 5.55 to let them know we were 10 minutes alway but no answer. Arrived just after 6pm, had to call the after hours we were meet by a man, we had already prepaid the room which was $266 for a bottom floor, one bedroom apartment. He told us we needed to pay a bond which I assumed would be $50-$100. We had to pay a $250 bond upfront to stay here. That was our dinner and activities money for the night. So had to cancel our plans. The room was dated, there was no body/hair wash left. There was no milk in the fridge so couldn't make a hot drink. As others have mentioned there are signs all over the room about extra charges, if you ring them after 9pm for anything you will get charged, if you leave anything in the room you will be charged and even more unnecessary fees. Tiny rubbish bin. The room was a good size but the headboard on the double bed isn't attached so everytime you turn over it bangs and so when you are there for a child free night you can imagine how much it was banging. It was right next to the road and it was a raining miserable night and it was loud, cars driving past, people walking/running past you can hear everything, image it during the busy season. The noise from the above room you can here people walking around. We were quite disappointed so I had a look at the other reviews this morning and I really wish I had of read them before booking here :( On check out which you had to wait as they are only there at reception between 8.30-10am on weekends. I asked the man to refund my $250 bond and he said that he can't and it won't be refunded until about Tuesday but it can take 10 business days. We had said about the missing amenities and he didn't care. Then we asked about all the bad reviews and he started getting angry. My husband reliased we had left a bag in the room and wanted to go get it and as we were approaching the room my husband made a comment about no wonder you have so many bad reviews and he told my husband to shut his mouth and he locked the room door and said to get out! He was not going to allow us to go back into the room to get our things. And said to ring the police if we wanted our stuff back. By this stage my husband was really mad and I ended up needing to call the police so they could go get our stuff from the room. Our uber driver had shown up and manager/man on reception had disappeared and some other lady that was obviously to what was happening came out and I said can I just get the key and I'll go get our stuff since we don't actually have to check out until 10am and she was saying I can't, I don't know what is happening. A couple minutes later she comes back in with our bag and continued to argue. Even the uber driver heard it and he is a 70 year old man and he came in to the reception and said they should not of been treating customer how they treated us. I will be going to

This Apartment block is so old and tired. There’s no air conditioning and no WIFI. We stayed in 2021 and had a terrible time. Car damaged in carpark and burnt myself on mid-connected washer. Offered discount to come back and gave them benefit of doubt but not again. Car damaged again!!!! Huge scratches from ladies in car next door carrying in makeup box - bed had grass in it and it’s just a tired, grumpy old place. Maybe once renovated it will be different.

The accommodation was spacious, recently renovated with gorgeous decor and a beautiful place to stay across from the beach and right under the mountain. Checkin was simple and staff were very friendly and helpful. We would definitely stay here again.

Stayed for 7 nights in a Pilot Bay Harbour view room,We could watch the cruise ships come in and all other harbor life we got late afternoon sun.Would recommended harbour view over a partial ocean view.Excellent security,you can’t get to reception even when you arrive there is a intercom to use to contact reception,check in was easy super fast and the young lady at reception was really nice,Very secure tag system to get in and out of building and lifts.Nice pool.The only down side was our room was quite dated and a spring clean needed but in saying that WiFi was excellent and with 60 sky channels great if you have a wet day,bed very comfy,Beaumont is close to everything bars/restaurants/hot pools and the bus service if you need a bus.We would definitely return but would ask for an updated apartment.Thanks Beaumont for an enjoyable stay