Apartment di Daerah Porto, Portugal

The location of the S.Bento Residences is terrific: across the street from the São Bento Station, the São Bento Metro stop, which has a lift and the Living Tours office, which is the meeting point for day tours to the Douro Valley. The studio we stayed in (line A facing the side of São Bento Station behind the façade of the old original building rather than facing Av. Dom Afonso Henriques) is beautifully decorated and light, as pictured on the website. However, it did seem smaller than the pictures suggest. There are two steps from the entry area to the living space, which was very clean except for the carpet, which is stained. The sofa, side chair and bed are quite low. There’s no closet, just a rail with hangars in the living area. A luggage rack or two would have been nice. The bathroom is very small with almost no room around the sink for toothpaste and toothbrushes. There is some storage under the sink. The shower has a handheld attachment with several settings. The shower partition only partially blocks water, so you have to be careful where it’s directed. The bath towels are lovely: large and thick. However, they are only replaced every three days. Washcloths are not provided so bring your own. Although there’s a washing machine, it cannot be used as a dryer, which would have been handy after we got soaked in a thunderstorm. The staff kindly gave us a drying rack. They patiently answered several questions during the booking process. One thing to watch for: although we had already paid for our entire stay, upon arrival we were asked to pay again. That error was fixed immediately. There’s only a tiny reception area and lift (no lobby). On the ground floor, there’s a trendy-looking burger restaurant that’s opened late, which we didn’t try. Ubers had no problem picking us up or dropping us off at S.Bento Residences.

On a positive note, the bed was comfortable and room generally clean. We hated the location, it's very noisy and very busy. Upon arrival, there were hundreds of people literally right outside the hotel drinking heavily. There's a guy that sings until late in the night every night right outside the hotel, bad renditions of Jim Morrison songs. On another night a big soccer game was won and horns were honking and people screaming outside the hotel until 3:00AM. The internet connection was a huge problem, we were in the adjacent building and clearly they need a booster. We called on numerous occasions to try and get the modem reset, but I don't think it ever helped. While the room itself was acceptable, there was a terrible mildew/mold smell coming from the bathroom. The bathroom has a hardwood floor, and you could see black mold growing in the wood along the wall and on the tile to the right of the toilet next to the shower. The smell was a bit over-powering at times. Breakfast was just OK, oddly while they have a toaster in your room, you have to request your bread toasted every time in the breakfast room, not sure why they don't just put a toaster out. Often the items on the table had run low and they were slow to refill, you had to ask. They offer some hot breakfast items, but no one ever asks nor do they provide a menu of options, it seems if they don't offer or ask, it means less work for them. They have a place to dine and get a glass of wine during the day, but service is very slow and the options available are limited. We stayed here five nights, and not once did anyone ever act as if they had seen you before. Lastly, in all the other hotels we stayed in during our Portugal trip communication was never an issue and English was well understood, I can't say the same here. I cannot recommend this hotel and I would not stay here again.

The guest house is lovely, really authentic look and feel to the place, but with modernisation in all the right places. The electric pin access doors rather than worrying about carrying a key around were particularly welcomed. Location could not be better for access to Ribeira and the Douro river front, with the other regions, wine cellars etc all easily walkable. Other than taxis to and from the airport, we did the whole city on foot and felt we saw a good amount of things to see. Staff were very pleasant and professional across the board, happy to give tips and advice when asked. Beds and rooms comfortable, shutters a nice addition to the windows and the rooms were spacious and spotless. There was a bit of road noise through the windows due to the proximity to the road and tunnel, but it's city centre hotel so to be expected, and it was very quite during sleeping hours. Would not hesitate in returning when we come back to Porto in future!

The space is huge for one person. The location is nice, just near the famous market and shopping area.

I honestly can not put into words how amazing this Hotel is just wonderful beautiful stunning right in the city Centre of Porto. The staff all need to be mentioned they are outstanding. From every single staff member we came into contact with nothing was a problem for them. Always with a smile and really friendly but also very professional. I have to give a special mention to George who looked after us for breakfast every morning he is incredible, so warm friendly and very professional he really did look after us as he does with all the other diners. He made us feel so special and nothing was to much trouble for him we looked forward to seeing him every morning. So well done to all the staff, my partner and I travel lots all over the world and I can honestly say Torel 1884 is the best for customer service and I can not thank you all enough. Porto has a special place in my heart we will definitely be back. Thank You. Lynne and Jeremy.

appartamento in zona centrale comoda per raggiungere a piedi i punti di interesse della città. appartamento spazioso, pulito, caldo e dotato di utensili in cucina. ottima accoglienza, offerto quotidianamente pane fresco, marmellate, the e caffe. comodo per raggiungerlo con la metro E fermata Bolhao a pochi minuti dall'appartamento. fortemente consigliato

First floor unit. Smells of mildew/mold, including the bed sheets. spiders in the corners of the bedroom and a noticeable gnat problem. Bedroom lights also don’t work, It’s a shame because the staff seems so nice! They were the sweetest people, and were willing to accommodate extra people! just the first floor rooms need moisture and pest solutions. The WiFi also cuts off if you try to access it from the bedroom.

The location of the S.Bento Residences is terrific: across the street from the São Bento Station, the São Bento Metro stop, which has a lift and the Living Tours office, which is the meeting point for day tours to the Douro Valley. The studio we stayed in (line A facing the side of São Bento Station behind the façade of the old original building rather than facing Av. Dom Afonso Henriques) is beautifully decorated and light, as pictured on the website. However, it did seem smaller than the pictures suggest. There are two steps from the entry area to the living space, which was very clean except for the carpet, which is stained. The sofa, side chair and bed are quite low. There’s no closet, just a rail with hangars in the living area. A luggage rack or two would have been nice. The bathroom is very small with almost no room around the sink for toothpaste and toothbrushes. There is some storage under the sink. The shower has a handheld attachment with several settings. The shower partition only partially blocks water, so you have to be careful where it’s directed. The bath towels are lovely: large and thick. However, they are only replaced every three days. Washcloths are not provided so bring your own. Although there’s a washing machine, it cannot be used as a dryer, which would have been handy after we got soaked in a thunderstorm. The staff kindly gave us a drying rack. They patiently answered several questions during the booking process. One thing to watch for: although we had already paid for our entire stay, upon arrival we were asked to pay again. That error was fixed immediately. There’s only a tiny reception area and lift (no lobby). On the ground floor, there’s a trendy-looking burger restaurant that’s opened late, which we didn’t try. Ubers had no problem picking us up or dropping us off at S.Bento Residences.

On a positive note, the bed was comfortable and room generally clean. We hated the location, it's very noisy and very busy. Upon arrival, there were hundreds of people literally right outside the hotel drinking heavily. There's a guy that sings until late in the night every night right outside the hotel, bad renditions of Jim Morrison songs. On another night a big soccer game was won and horns were honking and people screaming outside the hotel until 3:00AM. The internet connection was a huge problem, we were in the adjacent building and clearly they need a booster. We called on numerous occasions to try and get the modem reset, but I don't think it ever helped. While the room itself was acceptable, there was a terrible mildew/mold smell coming from the bathroom. The bathroom has a hardwood floor, and you could see black mold growing in the wood along the wall and on the tile to the right of the toilet next to the shower. The smell was a bit over-powering at times. Breakfast was just OK, oddly while they have a toaster in your room, you have to request your bread toasted every time in the breakfast room, not sure why they don't just put a toaster out. Often the items on the table had run low and they were slow to refill, you had to ask. They offer some hot breakfast items, but no one ever asks nor do they provide a menu of options, it seems if they don't offer or ask, it means less work for them. They have a place to dine and get a glass of wine during the day, but service is very slow and the options available are limited. We stayed here five nights, and not once did anyone ever act as if they had seen you before. Lastly, in all the other hotels we stayed in during our Portugal trip communication was never an issue and English was well understood, I can't say the same here. I cannot recommend this hotel and I would not stay here again.

The guest house is lovely, really authentic look and feel to the place, but with modernisation in all the right places. The electric pin access doors rather than worrying about carrying a key around were particularly welcomed. Location could not be better for access to Ribeira and the Douro river front, with the other regions, wine cellars etc all easily walkable. Other than taxis to and from the airport, we did the whole city on foot and felt we saw a good amount of things to see. Staff were very pleasant and professional across the board, happy to give tips and advice when asked. Beds and rooms comfortable, shutters a nice addition to the windows and the rooms were spacious and spotless. There was a bit of road noise through the windows due to the proximity to the road and tunnel, but it's city centre hotel so to be expected, and it was very quite during sleeping hours. Would not hesitate in returning when we come back to Porto in future!

The space is huge for one person. The location is nice, just near the famous market and shopping area.

First floor unit. Smells of mildew/mold, including the bed sheets. spiders in the corners of the bedroom and a noticeable gnat problem. Bedroom lights also don’t work, It’s a shame because the staff seems so nice! They were the sweetest people, and were willing to accommodate extra people! just the first floor rooms need moisture and pest solutions. The WiFi also cuts off if you try to access it from the bedroom.

I honestly can not put into words how amazing this Hotel is just wonderful beautiful stunning right in the city Centre of Porto. The staff all need to be mentioned they are outstanding. From every single staff member we came into contact with nothing was a problem for them. Always with a smile and really friendly but also very professional. I have to give a special mention to George who looked after us for breakfast every morning he is incredible, so warm friendly and very professional he really did look after us as he does with all the other diners. He made us feel so special and nothing was to much trouble for him we looked forward to seeing him every morning. So well done to all the staff, my partner and I travel lots all over the world and I can honestly say Torel 1884 is the best for customer service and I can not thank you all enough. Porto has a special place in my heart we will definitely be back. Thank You. Lynne and Jeremy.

appartamento in zona centrale comoda per raggiungere a piedi i punti di interesse della città. appartamento spazioso, pulito, caldo e dotato di utensili in cucina. ottima accoglienza, offerto quotidianamente pane fresco, marmellate, the e caffe. comodo per raggiungerlo con la metro E fermata Bolhao a pochi minuti dall'appartamento. fortemente consigliato

Hola, el apartamento Tarantino con unas vistas impresionantes al puente y al rio. Muy dificil aparcar. Muy mal el check in. Ya es tarde [las 4] para acceder pero encima no estaba disponible. Entramls a las 5.10 esperando con las maletas y sentados en las escaleras. Gonzalo el chico q recibe muy amable y pidiendo dosculpas y la chica de la limpieza a todo correr y superamable pero no es problema nuestro Pagamls por algo q no tuvimos con el trasgoque de los planes de ese dia. No lo recomiendo. Demas en la reserva de booking ponia q teniamos q abonar 8 euros de impuesto municipal y ellos nos dijeron 12. No problema abonamos 12 pero mucha exigencia y ni siquiera nos ofrecieron salir tarde el domingo.

乾淨 ，衛生很好 員工友善

Ficamos num excelente apartamento de 2 quartos no Gaia Residence que é conjugado ao hotel Hollyday Inn. O apartamento é completo com camas para 4, uma pequena cozinha, sala de estar e uma pequena mesa para refeições. Tudo é perfeito até a hora do excelente café da manhã, bastante completo, porém servido no mesmo ambiente para os dois hotéis. Aí ocorrem os problemas de superlotação. Uma guerra!!!

First of all I want to mention Sandra from the staff/reception for her exceptional assistance and professional/friendly approach. The hotel is located 5 min (walk) far from the river Douro in the old city centre which is very quite and nice. The aparthotel inside is again very quiet, the rooms are very well isolated. One can feel the privacy in full. The rooms are very big (I also had a chance to stay at the Family room which was even bigger), well equipped with everything you will need to feel home, minimalistic design, clean and with beautiful views from both sides of the building. The beds were also very comfortable. I stayed there for 5 nights in total and I will highly recommend this property for single, couple and family travellers. Thank you to Sandra and the owner of the hotel. I will choose this place again if I decide to visit Porto/Vila Nova de Gaia again.

First floor unit. Smells of mildew/mold, including the bed sheets. spiders in the corners of the bedroom and a noticeable gnat problem. Bedroom lights also don’t work, It’s a shame because the staff seems so nice! They were the sweetest people, and were willing to accommodate extra people! just the first floor rooms need moisture and pest solutions. The WiFi also cuts off if you try to access it from the bedroom.

Con un gruppo di amici abbiamo affittato due appartamenti molto simili per 3 notti. Gli appartamenti sono corrispondenti alla descrizione. La struttura non ha una reception, per entrare viene comunicato un codice. L’ultima sera prima della partenza il codice di uno degli appartamenti non funzionava: ho scritto diverse volte al call center di Olala, hanno resettato il codice tre volte ma non c’è stato nulla da fare. Ho chiesto allora che mi mandassero qualcuno per risolvere, qualcuno con le chiavi. A questo punto abbiamo avuto l’amara sorpresa: Olala non ha nessun collaboratore sul posto! Incredibile! Gestiscono tutto da remoto. Vista la situazione (era mezzanotte ed eravamo fuori di casa, senza bagagli e l’indomani mattina avevamo il volo) abbiamo contattato la polizia municipale: hanno detto che non potevano fare nulla. Allora i vigili del fuoco: hanno detto che senza l’autorizzazione della polizia non potevano far nulla. Fortunatamente, nel frattempo abbiamo continuato a digitare il codice e alla fine si è aperta la porta. Siamo rimasti chiusi fuori dalle 2230 all’1.30. Un comportamento inqualificabile del gestore, che oltretutto ci ha mandato un elenco di alberghi dove poter passare la notte, dicendoci però che avremmo dovuto andare noi a vedere se avevano posto! Inoltre, dopo aver garantito per telefono che avrebbero rimborsato l’ultima notte, ne hanno rimborsata solo metà (70 euro). Il mio consiglio è di evitare assolutamente questi appartamenti: dovete incrociare le dita e sperar che tutto vada per il verso giusto, perché se ci dovesse essere un problema qualsiasi sarete lasciati completamente soli, senza alcuna assistenza.