Hotel Dengan bar di Bedfordshire, United Kingdom

The stay was okay overall, but I was disappointed with the service. I requested a duvet for my baby's crib because there was no bedding provided. Unfortunately, I was told that none were available. Instead, I was given a towel to place on the hard wooden base of the crib, which was not suitable for a baby. As a result, I had to use my own duvet for my baby and sleep without one myself. This was very inconvenient and not what I expected from Hilton since I have been in many of their hotels in Dubai and the service was top!. I am not happy with the level of service provided here in Luton.

Had a lovely stay. Placed at the top facing the airport and watched many airplanes take off and fly over. My room was e er so clean and had a very comfortable sofa to sit down on which was very appreciated when I was so tired. The shower was lovely and hot and complete with all I needed to wash my hair, & even Conditioner included!! Shower gel, soap and body lotion was also included in the bathroom along with two jumbo sized towels and two hand towels. Plus one floor towel. Two teabags, two coffees and a little sugar with two milks were also included in the room which I did feel was a little lacks. Four mulks min should be in the room. I asked for more and was given about 8. So I cant complain really about what was in the room, when if you ask your given plenty!! The bed was so comfy and a TV placed infront of it with many channels to watch. Blackout blind which was great for keeping bright light out until I was ready to welcome the morning into my room. Breakfast was amazing!! Everything you could ask for and more!! Felt so spoilt!! Evening meal too was nice. I honestly couldn't fault any part of my stay. The staff were lovely and wver so welcoming, plight and made me feel I was looked after if I needed anything. The hotel was clean in every single part!!! I will for sure stay here again when I need to ho on holiday or return.

I booked and paid for a superior room based on your offer, as I have stayed in this room before. However, I was given a shabby, small room, number 14. It seems rooms 14 and 15 are reserved for guests you no longer wish to see. The explanation from the friendly receptionist was that the hotel was fully booked, which was not true. She tried to make up for the situation with a practical gift from Champneys, but the claustrophobic room and the difficulty of accessing it with a large suitcase after a long journey were unpleasant. The hotel incorrectly judged me based on my attire, even though I intended to use their facial massage services, which were very professional, as were their massages and the products they use. Everything that was old seven years ago is now seven years older and even more worn out. Breakfasts are modest but healthy. They could use more fresh herbs, which they once grew in the spa gardens, now overgrown with weeds. Guests leave their plates and glasses on the lawn, and no one picks them up promptly. The spa lacks organization, except on weekends when older women step in to help, solving problems more quickly and efficiently. I am disappointed because it is not fair to deceive customers regarding room types. While the room lacked nothing and was regularly cleaned, it was next to a smelly toilet, and I was promised a superior room but given a standard one, as indicated on the temporary card received upon arrival. However, I must commend the lady who has diligently worked there for 30 years. It would be nice if she were friendly even when not promoting their services. If improvements are not made to the facilities and surroundings, there is no reason for me to return specially after the room switch and no difference in the price.

First time visiting Bedford and I loved this quick hotel here. Walkable distance to the train station, a few restaurants nearby and short distance to the center for shopping and food. . Greeted upon arrival with a smile, the rooms pretty small for a 6’3 athletic guy such as myself. However, it’s functional with everything you need.

Room clean and tidy. Unfortunately a couple of lights were not working in the bathroom so made for a bit of a palaver trying to shower in almost darkness.  The breakfast was good with lots of choice, sadly the coffee in the machine wasn’t of good quality and was very bitter.  The staff were very polite, friendly and professional.  Overall, would choose to stay again.

I had a lovely big room and huge bed , which was comfortable. Large picture windows with view of river & town over the bridge next to the hotel. Room had all the usual amenities- kettle, mugs,, tea, coffee, sugar & milk. Shampoo & bodywash in bathroom, hairdryer. Box of tissues in bathroom. The bathroom has a good size cubicle and good pressure in the shower. I did not use the in house restaurant, so cannot comment. The bar was good and there was a water dispenser on the counter..Great for filling up my water bottle for the day. So lovely to walk out of the hotel and over the bridge to the town, including the excellent museums, or walk along the paths on either side of the river. Only slight downside was the route down the stairs was a bit convoluted, but there were lifts of course.

Very helpful friendly reception staff , we couldn’t get in the main restaurant so they called “The willows “ which was on the same site to make sure we could get food there and also watch the football which was what interested my son. Room was lovely, clean, comfy huge bed and lovely powerful shower in the bathroom. Breakfast in the morning was buffet, constantly topped up with fresh food. Lovely quiet setting would definitely come back but would make sure we arrived in time to use the pool.

Lovely hotel it great location. Stains and hair on bed when we came into our room and the bathroom door was broken and wouldn’t close. We was also questioned into paying there for our room when it was already paid for. Don’t expect this with the price you pay to stay here.

Great location for the airport and managed to book car into the airport while went away for short break. Great service at reception and the bar but carpets and corridors (painted black) look a little tired.

Lovely hotel bus stop just outside is possible to walk uphill to airport about a 15-20 mins depending how fit u are can also walk from train station but a steep incline with cases but quick easy hotel for a early flight water was included too and breakfast but couldn’t take advantage as early flight w