Hotel Dengan bar di Bedfordshire, United Kingdom

Environment: Excellent. It's a bit of a walk from the terminal, about 15 minutes on foot. The surroundings are open with good views. The room is a bit small, but for a one-night stay after a late-night flight, it's perfectly fine. The shower pressure is good. Hygiene: Clean and tidy, very comfortable. Breakfast: Buffet style, with a wide variety of options including cold and hot dishes, coffee, and drinks. The food tastes great. Service: Warm, attentive, and polite. The explanations were also comprehensive. Summary: Feels like a home away from home, highly recommended!

The stay was okay overall, but I was disappointed with the service. I requested a duvet for my baby's crib because there was no bedding provided. Unfortunately, I was told that none were available. Instead, I was given a towel to place on the hard wooden base of the crib, which was not suitable for a baby. As a result, I had to use my own duvet for my baby and sleep without one myself. This was very inconvenient and not what I expected from Hilton since I have been in many of their hotels in Dubai and the service was top!. I am not happy with the level of service provided here in Luton.

The accessible room was very spacious, and the breakfast was excellent. The front desk staff were super friendly, and the location is incredibly convenient, being very close to the airport station and easy to find. The only downside is that the soundproofing isn't great; you can hear doors opening and closing in the neighboring rooms.

I booked and paid for a superior room based on your offer, as I have stayed in this room before. However, I was given a shabby, small room, number 14. It seems rooms 14 and 15 are reserved for guests you no longer wish to see. The explanation from the friendly receptionist was that the hotel was fully booked, which was not true. She tried to make up for the situation with a practical gift from Champneys, but the claustrophobic room and the difficulty of accessing it with a large suitcase after a long journey were unpleasant. The hotel incorrectly judged me based on my attire, even though I intended to use their facial massage services, which were very professional, as were their massages and the products they use. Everything that was old seven years ago is now seven years older and even more worn out. Breakfasts are modest but healthy. They could use more fresh herbs, which they once grew in the spa gardens, now overgrown with weeds. Guests leave their plates and glasses on the lawn, and no one picks them up promptly. The spa lacks organization, except on weekends when older women step in to help, solving problems more quickly and efficiently. I am disappointed because it is not fair to deceive customers regarding room types. While the room lacked nothing and was regularly cleaned, it was next to a smelly toilet, and I was promised a superior room but given a standard one, as indicated on the temporary card received upon arrival. However, I must commend the lady who has diligently worked there for 30 years. It would be nice if she were friendly even when not promoting their services. If improvements are not made to the facilities and surroundings, there is no reason for me to return specially after the room switch and no difference in the price.

Walking from the airport to the hotel is quite a trek, especially with all the uphill and downhill slopes. The hotel itself is a bit dated, and the elevators are terrible – they frequently stop for no reason. The staff's attitude and service are just okay. Overall, my experience was pretty average.

First time visiting Bedford and I loved this quick hotel here. Walkable distance to the train station, a few restaurants nearby and short distance to the center for shopping and food. . Greeted upon arrival with a smile, the rooms pretty small for a 6’3 athletic guy such as myself. However, it’s functional with everything you need.

It was centralku located near everything specially the university , resturants and shopping its amazing

Very helpful friendly reception staff , we couldn’t get in the main restaurant so they called “The willows “ which was on the same site to make sure we could get food there and also watch the football which was what interested my son. Room was lovely, clean, comfy huge bed and lovely powerful shower in the bathroom. Breakfast in the morning was buffet, constantly topped up with fresh food. Lovely quiet setting would definitely come back but would make sure we arrived in time to use the pool.

Lovely hotel it great location. Stains and hair on bed when we came into our room and the bathroom door was broken and wouldn’t close. We was also questioned into paying there for our room when it was already paid for. Don’t expect this with the price you pay to stay here.

This hotel is not as close as it may seem, also if you are walking here, it’s down a slight steep hill which isn’t the best for access ability especually after a long flight but if ur perfectly able it’s not that bad troops.