Hotel Dengan bar di Bedfordshire, United Kingdom

Environment: Excellent. It's a bit of a walk from the terminal, about 15 minutes on foot. The surroundings are open with good views. The room is a bit small, but for a one-night stay after a late-night flight, it's perfectly fine. The shower pressure is good. Hygiene: Clean and tidy, very comfortable. Breakfast: Buffet style, with a wide variety of options including cold and hot dishes, coffee, and drinks. The food tastes great. Service: Warm, attentive, and polite. The explanations were also comprehensive. Summary: Feels like a home away from home, highly recommended!

The stay was okay overall, but I was disappointed with the service. I requested a duvet for my baby's crib because there was no bedding provided. Unfortunately, I was told that none were available. Instead, I was given a towel to place on the hard wooden base of the crib, which was not suitable for a baby. As a result, I had to use my own duvet for my baby and sleep without one myself. This was very inconvenient and not what I expected from Hilton since I have been in many of their hotels in Dubai and the service was top!. I am not happy with the level of service provided here in Luton.

The hotel is very well located just a short walk from the DART station making it the perfect location for an overnight stay after a long flight. The room was clean and the bed comfortable. The staff were friendly and welcoming. Breakfast was good with plenty of choice.

I booked and paid for a superior room based on your offer, as I have stayed in this room before. However, I was given a shabby, small room, number 14. It seems rooms 14 and 15 are reserved for guests you no longer wish to see. The explanation from the friendly receptionist was that the hotel was fully booked, which was not true. She tried to make up for the situation with a practical gift from Champneys, but the claustrophobic room and the difficulty of accessing it with a large suitcase after a long journey were unpleasant. The hotel incorrectly judged me based on my attire, even though I intended to use their facial massage services, which were very professional, as were their massages and the products they use. Everything that was old seven years ago is now seven years older and even more worn out. Breakfasts are modest but healthy. They could use more fresh herbs, which they once grew in the spa gardens, now overgrown with weeds. Guests leave their plates and glasses on the lawn, and no one picks them up promptly. The spa lacks organization, except on weekends when older women step in to help, solving problems more quickly and efficiently. I am disappointed because it is not fair to deceive customers regarding room types. While the room lacked nothing and was regularly cleaned, it was next to a smelly toilet, and I was promised a superior room but given a standard one, as indicated on the temporary card received upon arrival. However, I must commend the lady who has diligently worked there for 30 years. It would be nice if she were friendly even when not promoting their services. If improvements are not made to the facilities and surroundings, there is no reason for me to return specially after the room switch and no difference in the price.

The hotel's location is excellent. You can catch the airport shuttle right outside, and it only takes 5 minutes to get to the airport. The front desk also has clear screens showing the bus departure times. Breakfast starts as early as 3 AM, which is perfect for catching early morning flights.

First time visiting Bedford and I loved this quick hotel here. Walkable distance to the train station, a few restaurants nearby and short distance to the center for shopping and food. . Greeted upon arrival with a smile, the rooms pretty small for a 6’3 athletic guy such as myself. However, it’s functional with everything you need.

Room clean and tidy. Unfortunately a couple of lights were not working in the bathroom so made for a bit of a palaver trying to shower in almost darkness.  The breakfast was good with lots of choice, sadly the coffee in the machine wasn’t of good quality and was very bitter.  The staff were very polite, friendly and professional.  Overall, would choose to stay again.

A comfortable stay, easy check in and check out and friendly staff. Had everything I needed and breakfast was lovely.

Very helpful friendly reception staff , we couldn’t get in the main restaurant so they called “The willows “ which was on the same site to make sure we could get food there and also watch the football which was what interested my son. Room was lovely, clean, comfy huge bed and lovely powerful shower in the bathroom. Breakfast in the morning was buffet, constantly topped up with fresh food. Lovely quiet setting would definitely come back but would make sure we arrived in time to use the pool.

Lovely hotel it great location. Stains and hair on bed when we came into our room and the bathroom door was broken and wouldn’t close. We was also questioned into paying there for our room when it was already paid for. Don’t expect this with the price you pay to stay here.