Hotel Dengan bar di Berkshire, United Kingdom

Absolutely fantastic stay at this fab hotel, beds super comfy, great location close to the airport, and the best thing about this hotel is the scrumptious breakfast buffet, where ever need is catered for. So much choice and food is of excellent quality and served hot. This hotel is our go to when we fly out from Heathrow the following day.

It's already midnight at the hotel. Driving over, the name of the hotel in the navigation is not matched by Hilton. I didn't dare to go in for a long time. Hotel facilities and rooms are very good, no problem. It seems to be a cooperative hotel in British Gas , and the parking lot is full of British Gas Company cars.

The hotel was extremely busy on arrival and even on departure. I can't fault the service, although more staff would have helped the team on duty. Both short at the reception and bar. But even under extreme pressure the team was outstanding! Emily in the Restuarant went out of her way without asking.My Nephew has not been eating well. I mentioned and she suggested a take away! Everyone was amazing eveb withput mentioning names. Wonderful Holiday. We are coming back!

Pros: Excellent location, right opposite the castle with a shopping street right outside the door. Cons: 1) The room had a musty smell. 2) The cleanliness was terrible. Service: 3) One staff member was very good, but the others we encountered later were not. They didn't even show us to our room. Our room was in an annex building, and they didn't explain that clearly, so we had to drag our luggage around looking for it for a long time. I was so close to losing my temper. Overall, it's very old, not very clean, and not a premium experience.

The room was spacious and well-ventilated, so it wasn't stuffy even in summer, which was very comfortable. The facilities were a bit dated. The breakfast had a wide variety of choices and tasted great. The staff were friendly and helpful.

First receptionist we dealt with was really nice but then she had to ask a colleague for help with our check in and she was extremely rude. Having booked an executive room, we were told we didnt get access to the executive lounge as hadn't booked direct. Load of rubbish. Went to our room, quick call to Hilton Customer Care and they confirmed we did have executive lounge access so went back to reception. The hotel is really comfortable, big spacious rooms, nice beds, bathrooms with shower and bath. Water wasn't free even in executive rooms which was a bit of a shock (£2.50 a bottle). Executive lounge was nice but service much cut back from last time I stayed at few years ago. Fridges empty most of the day, snacks not topped up. Dirty cups everywhere etc. Evening snacks was good but again, reduced compared to what they used to offer. Spirits and prosecco was a nice touch though. Breakfast served in the restaurant for executive room guests. Really nice selection, mostly buffet but eggs and omelettes cooked to order. Nice coffee. Staff on the whole are really friendly and welcoming (apart from the receptionist on day one). We had 3 nights here and enjoyed it. There is a shuttle bus from terminal 5 to the hotel door which is £6.80 per person or you can take bus number 5 which stops on the road outside the hotel for £1.50. If staying more than one night, there is buses to Windsor, legoland, Slough and hounslow (for the tube to central london).

The hotel's surroundings are beautiful, nestled in a residential area, so there are hardly any unruly crowds, and the locals are very nice. The hotel staff provide excellent service, and their English is fluent. The rooms are not densely packed, and the staff maintain an appropriate distance, which is appreciated. The breakfast area is clean, and while the selection is simple, the quality is high, and the fruit is fresh. I recommend trying the milk with various cereals. I look forward to visiting again.

Check-in took 45 minutes because they couldn't find my booking - but then found it on their ”old system” and it took them that long to manually move the booking to their new system and issue me with a key card. Not impressed with that wait time at all! They offered me a free drink at the bar while I waited, but not for my wife and child! That aside, it's a comfy hotel that's better than some of its exterior and interior suggests. Hot shower, good TV, plugs and USB ports on both sides of the bed, good room temperature, Fairtrade tea and coffee. Breakfast was good, including freshly cooked options.

I had a wonderful experience staying at the hotel. The facilities were well-maintained, the atmosphere was welcoming, and the overall service was of a very high standard. I would especially like to commend Kiran at reception for her outstanding professionalism and support. She ensured that our check-in process was seamless and efficient, addressing everything with a warm and courteous approach. Her attention to detail and commitment to providing excellent customer service truly enhanced our stay. Overall, a great experience, and I would highly recommend this hotel.

The room I stayed in was in an apartment building near the main building, which wasn't as convenient or as nice as the main building itself. However, the hotel's location is excellent; it's just a few minutes' walk to the main street and the castle.