Hotel Dengan bar di Lancashire, United Kingdom

Fabulous stay at the Best Western Carlton in Blackpool. The staff could not have done more to help, and the lady on the front desk was so friendly and chatty. They helped immediately when they realised I had a pram, toddler and 2 bags and was alone - even changing our room to make things easier. Lovely people! Only downside was the thin walls, meaning we could hear every word of the 4am argument in the room next door!!

I come here regular. Me and my son he 18 iseverely autistic and needs routine structure .the staff is always friendly from reception to the catering housekeeping etc . Can’t fault anybody. However this time my experience was awful from start to finish. My bedside table had somebodies wash bag with there underwear in it . The bath wasn’t clean had hair inside it and over the toilet and bathroom floor . There was no towels in my bedroom. The worst part was around midnight there was a very loud disturbance outside my room. Which woke my son up too . As he hears 10 times the volume. I could hear a drunk couple fighting pushing shoving shouting . Until I heard a glass break. That’s when I had to get out of bed and call the reception. It wasn’t a nice feeling as I felt scared and vulnerable. Then if that wasn’t bad being up most of the night trying to settle my son back to sleep till 3 am. Thr housekeeping started knocking on my door at 9 am.

Room was spacious, clean and well-furnished with an enormous, comfortable bed. Cooking facilities covered everything you needed. (It would be worth highlighting this on the website as we took cutlery and crockery with us first time we stayed.) Lighting - underestimated in many hotels - was bright and varied. Leisure facilities brilliant - the pool is a good size and sauna,  hot tub and gym facilities are fantastic. Great location - peaceful and very attractive but near enough to Lancaster, Morecambe and other places to visit if required. The bar and lounge are terrific, with a very good selection of meals and, on the nights we were there, a fabulous pianist who took requests from all ages. Lovely, helpful, friendly staff. An excellent experience across all categories!

Nice little hotel. Breakfast was good. Very friendly staff. Only thing was our room and bathroom was very small but clean.

I only stayed for 1 night but enjoyed the stay. The staff were really friendly and enjoyed the breakfast too.

omg from the moment I walked in i was attended to nothing was to much trouble i had a sea view double room there was a act on downstairs very loud was worried about the house but never heard a thing the decor is a bit dated but the friendliness of the staff and yhe feel of the hotel made up for that I had a fantastic stay it does just what it says on the tin I will definitely be goung back

The Norbrek Castle must have been lavish and upmarket in it's day but sadly looks sad and depressed now. However, we knew this when we booked and opted for it because of it's good points, the location is good with bus and tram stops outside, there is plenty of parking with an assured chance of finding a space if you take the car out and return, the room was as clean as it is possible to clean an old property with clean bedding and towels, the breakfast is basic but again satisfactory and the staff helpful and friendly. We did not, on this occasion use the pool or any of the entertainment facilities. All in all an ok choice for a couple of nights as somewhere simply to sleep

Loved our stay at the imperial hotel. The staff was so friendly and welcoming upon arrival. Room was cleaned before returning every night. Fresh towels and toiletries re stocked along with tea and biscuits. We stayed for 3 nights me the misses and our 2 children and loved every minute of it we will be back. If I had to be nit picky the hotel catering more for the older generation with not much for the kids to do. But we was out all day so didn't really matter. When we got back she still bopped aways to the 80s music dancing of the dance floor 🤣 oh and we could see the tower from our window

The location is excellent - very central and convenient. It takes no more than 5–10 minutes to reach anywhere in the city centre, and the train station is also within easy walking distance, which made getting around very simple. The room was comfortable and spacious. It was originally set up for three guests, but I stayed there alone, so I had plenty of space. The room had a kettle with tea and coffee, which was a nice touch. There was a fan, as well as a heater - which was especially useful since I stayed at the end of February. It definitely helped to keep the room warm and comfortable. The room was located on the third floor, close to the lift, which was very convenient. The view from the window wasn’t particularly impressive, but for me it wasn’t important - I simply needed a comfortable place to sleep. The only downside was that there was no shampoo provided. I mentioned this to reception at checkout, as I had to use the liquid soap instead. Aside from that small detail, everything went smoothly and I had a pleasant stay. I would definitely consider staying here again.

The hotel and entrance are great, no complaints there. I’ve been a regular at another hotel within 5 miles of here, where the facilities are immaculate and the rooms are always meticulously clean. So I had high expectations. On walking into my room (250), it was freezing. I immediately turned on the electric radiator, but was woken up at 2am by the thermostat flicking on and off repeatedly. The digital screen kept lighting up and going off it felt like there was a rave in my room. Highly annoying and not conducive to a good night’s sleep. Before bed, I went for a shower and splashed foamy suds around as you do. After finishing, I was washing down the inside of the shower cubicle and noticed what I thought were leftover soap suds near the door handle. I went to wipe them off and I can tell you now, they were not soap suds. Absolutely disgusting. The previous occupant clearly lacked basic hygiene, and although it shouldn’t be expected, the cleaners really need to have a keener eye for detail. This sort of thing should never be missed. Photos attached for reference.