Hotel Beach di Bolivar, Colombia

We had a great time, breakfast is very good and varied. However, the room had no window. It has a small entrance of light that gives where the air conditioning is located and in the photos it seems to be a window but it is not. I highlight this in particular because we booked thinking that it did have a window and the photos of the rooms are misleading.

We stayed 3 nights at this very comfortable hotel. We even wanted to extend one night and they were fully booked, which shows how popular they are. The decor from reception to lobby to room was a delight with full use of natural materials, giving a zen feel. The breakfast was buffet, but chouce of hot dished was limited. Also, we wanted to go for a swim at sunset, but the pool at this time was used as one big cocktail bar, literally dozens lounging in the,water, so that was disappointing.

The location is good and the service is good. The hotel is quite lively, with different organizations holding activities indoors and outdoors on weekends and weekdays. The downside is that the sound insulation is really poor, and you can hear your neighbors sneezing and coughing, as well as the TV sound. We did encounter a power outage at night, which lasted about a minute.

The hotel is excellent for families and couples. It has a variety of games for children. You can also use the pools of Torres del Mar, which is the hotel next door and belongs to the same owners. There is also an infinity pool on the 10th floor of Torres del Mar, highly recommended. The service is spectacular, from the lobby staff, waiters, cooks, gardeners. It was a wonderful experience. For the beach, the hotel provides chairs and umbrellas but you must pay a fee of 50,000 COP per day for it (12 USD Approx). Everything very clean. It is in a quiet area of Cartagena if you want to relax and enjoy the pools, the sun and the beach. The buffet-style breakfast was also spectacular with wide options of Colombian and foreign food. I would definitely go back again.

This is a 3.5/4 stars hotel. For the brand I was expecting a higher level of service and better facilities. The window in our bedroom was dirty to a point we could barely see the outside, some areas are in need of TLC, and some furniture needs replacement. The lighting in the room is not convenient ( either its fully bright or total darkness, no in between). The remote somehow didn’t control the tv (only the tv box). they felt the need to wake us up to remind us we needed to checkout by noon ( which I find cheap, rude and unnecessary). I came with higher expectations and was disappointed unfortunately. Favourable points: good bedding + friendly staff.

The old 5 star hotel that stayed when I first came to CARTAGENA 10 years ago, was very impressed, especially for the courtyard layout, the swimming pool and the restaurant on the side. It arrived at around 10:00 am. It has been 28 hours flight and transfer from Beijing. It is really tired and I don’t want to wait until 3 pm (on the Intercontinental, I’ve received $50 for early check-in). The plan to stay; the front desk said that the room was ready to live, and agreed to advance the breakfast on the last day to the day, it is very rare, thank you! The front desk, restaurant and various services are very thoughtful, although the room looks old, still feel things Great value!

The service was perfect. When the car ran out of power, they immediately gave it a free boost.

The hotel is strategically located along the coastline, 15 minutes' walk away from the old town of the World Heritage Site. Booked a sea view room and gave it to a high floor when I checked in. The view is invincible. The hotel has three swimming pools. It is very pleasant to have a glass of wine while enjoying the scenery at sunset. The hotel has a rich breakfast, and there are many guests eating after 10 o'clock. Those who like to sleep in do not have to worry about missing breakfast time. The bathroom is very large, and the shower series are from Colombia's local organic brand, with a pleasant fragrance. Ctrip's price is very favorable, much cheaper than booking. I stayed for three nights and it was very pleasant! highly recommended!

The experience was a mix of both positive experiences and areas of opportunity, in the positive aspects the service provided by the staff was great, kudos to the restaurant staff as they were very welcoming and friendly with us. Reception, a couple of things to mention: We had a delay on our check-in due to the room having some issues related to the door, we were requested to wait for 15 minutes after the 15:00 check-in, and we did, after this time I had to reach back to the reception to check if the room was ready, still, had to wait for another 15 minutes. It was a total of 30 minutes out of schedule from the initial check-in due hotel's fault, we arrived with more than an hour of anticipation. There was nothing but an apology, not even a slight interest in offering compensation for the wait time, which could have been a plus in the customer service experience. On the other hand. we had several technical issues entering our room, as everytime we where off the room for a while the card wouldn't work, this was a consistent inconvenience in every single day, at the point that at our last 2 days staying at the hotel we directly reached reception to get the card fixed as we were already tired from previous days to reach the 5th floor for our room and then having to go down to reception to report the issue with the card, reach 5th floor again and AGAIN visit reception because the card wouldn't work, this could have been activelly addressed with either a room change or a technical review, however, it surprised us that instead of the receptionist offering at least an apologize we were told it was because WE used the card on another electreonic device, which never happened, another thing to point out was that at their main elevator someone popped a pimple at the elevator's mirror, and that disgusting pimple stayed there for more than 4 days, which indicates that the facility cleaning is not optimal, following this though at our room the blackout was stained at a corner, and even with having staff cleaning the room that stain remained from day 1 untill we left, probably someone spilled a drink at the balcony and it dropped at the blackout. Positive things: Restaurant service and overall attitude from the staff, ubication was good, close to the beach and with a nice view. AOO: A more customer-oriented thinking, at least showing interest in going the extra mile with their customers, cleaning.