Hotel Beach di Sabah, Malaysia

The front desk service was good, and they offered luggage storage. The environment was nice, it had a bathtub, and it was relatively clean. However, the air conditioning was broken. I called the front desk, but the landline volume was so low and garbled I could barely hear them. After a long conversation, they said the AC unit was broken and I requested a room change. They said a room change wouldn't fix the AC either. They called a maintenance person who then said it would take an hour to fix. We had already checked in at 10:30 PM, so the hotel's attitude was basically, either you wait for me to fix it before you sleep, or don't bother fixing it at all... Also, I must emphasize that this hotel requires a 100 MYR deposit!!! We had an early morning flight out of Kota Kinabalu the next day and didn't have enough cash on hand. We were forced to go out in the rain at 11 PM to an ATM at the bank across the street. The exchange rate was bad, and the fees were high; we were charged over 12 MYR in fees for 50 MYR, plus the 80-something MYR principal, it was almost 100 RMB. I didn't take pictures of the room. P1: The instant noodles were delicious. P2: Undrinkable.

AMAZING TRIP! We had so much fun, great facilities! The staff are all friendly and the manager Mr Alex ask me personally for my experience in Magellan. Of course i would love visit again and again.

The hotel staff were all polite and enthusiastic. I didn't encounter any issues with discrimination against Chinese guests, no hot water at night, and no deposit was required. You can tell the hotel is a bit old, but it's well-maintained, especially the large private beach where you can snorkel, swim, or leisurely watch the sunset without having to deal with crowds elsewhere. That's a huge plus! 👍🏻👍🏻👍🏻 On the second night, I saw a dying cockroach in the bathroom (its antennae wiggled for a long time). Considering it's a tropical region, it's understandable, and the fact that it was dying suggests the hotel uses pest control. However, housekeeping randomly took guests' personal belongings when cleaning the room. Two plastic bags with items in them were on the TV cabinet, and they were gone when I returned at night. This is the first time I've encountered such a situation in my 10+ years of travel. Although the items weren't valuable, their absence was very inconvenient. Housekeeping shouldn't subjectively assume guests' items are trash and take them away. That was a bit frustrating. Additionally, service efficiency was very low. One evening, I went to the front desk to ask staff to send some bottled water to the room. The front desk staff were very friendly and enthusiastically agreed, but I waited over two hours and nothing arrived. The in-room service phone was either busy or completely silent (maybe just a prop?), so I had no choice but to go down to the lobby again to get water. We checked in around 12 PM, but were told we couldn't get into the room until 3 PM (they informed us politely). The next day, I turned on the 'make up room' light before going out for lunch, but when we returned to the room around 2 PM, it still hadn't been cleaned. In short, everything was slow; it felt like the hotel was understaffed and overwhelmed.

Love, love, love it! Seriously, I almost don't want to recommend it to anyone else, haha. To be honest, the facilities and service have quite a few flaws compared to hotels back home. But honestly, the good far outweighs the bad. The scenery, animals, and beach are incredible, and the sense of tranquility is just amazing. It's perfect for a staycation.

Hi. We just checked out today. We really appreciate very good services and hospitality by Hyatt Regency Team Kota Kinabalu. From bellboy, to receptionist, room service and restaurants all were very friendly and helpful. Plus, stay with my parents(senior citizen) and aid by wheelchair to move was very convenient as we got helped by the staffs. Thank you!

The hotel views are absolutely stunning. The room was a bit old-fashioned but very comfortable. Breakfast was decent, especially with the local food options, though there wasn't much variety in the fruit selection, and it didn't change much day to day. I was disappointed to see some fellow Chinese guests at breakfast wasting food, piling their plates high only to take a couple of bites and leave. That's quite uncivilized.

We enjoyed the great hospitality from the hotel. Some privileges provided to hotel guests really enhanced the exclusiveness of the stay. Although it’s a public island, it didn’t sacrifice our comfort as hotel guests. Food was good. Portion was big so we ordered few dishes for sharing. I especially enjoyed the breakfast. We get to choose our set meals from the menu and they served the food to the table, unlike buffet breakfast that I have to bring my 2 kids around to choose their food. It was an enjoyable 3 d 2 n trip. We snorkelled at private beach area and we saw giant corals and a lot of fish. We walked across the island, not much things to do but we enjoyed the scenery and relaxing vibe.

The hotel's primary focus on Chinese guests is evident in its services and amenities, which are predominantly in Chinese. This should be clearly stated in the hotel description on the booking websites. The villa itself is well-maintained, spacious, and equipped with everything you need. The beds and linens are of good quality, the toiletries are nice, and the bathroom is modern and clean. The air conditioner is quiet, but the external unit is quite noisy. The exterior and garden are lovely and clean. The breakfast buffet was subpar, with cold food and coffee that required guests to microwave (completely in Chinese) it themselves, which was also a major inconvenience. Yet, the variety and quality of food was good and tasty. The staff seemed indifferent to the lack of coffee and food, and the lady who came to ”check” on us only brought coffee when we asked. Overall, our stay was satisfactory, but this place definitely needs to improve its hospitality and guest service. Given the above this place is too overpriced.

Environment: The scenery on the island is amazing. It was off-season when I went there, so there were few people and the scenery was beautiful. Although the sea was not as clear as those on the distant islands of Mermaid Island, it was still cleaner and comfortable, and it felt like a vacation. Service: The staff were very nice, the person in charge was Chinese, and the communication was very smooth. I especially want to praise the food. The chef was great, and it was much better than the seafood meal I had in Kota Kinabalu city!!! There was a performance after dinner, and the atmosphere was super good. You can also play kayaking on the island, but I didn't play it because the waves were too big that day. Health: The room is simple and clean, and the facilities are relatively average. Overall, it is still worth a visit

The facilities are superb..we had a really good time here..will be back for sure.