Hotel Dengan Gym di Aragon, Spain

The room was much larger than expected, the bed was very large and comfortable, and the toilet was old but well-equipped. The most surprising thing is the breakfast, all the items are very delicious. The location is also perfect and the price/performance ratio is very good.

The staff felt unfriendly from the start. Their attitude was cold and rigid. There was no sense of warmth or welcome. Interactions felt uncomfortable. I couldn’t wait to leave. Booking anything was overly strict. The pool and restaurant required rigid time slots. It didn’t feel like a vacation. It felt controlled instead of relaxing. The rules took away the enjoyment. At the restaurant, I wanted to look around and admire the design, but I was told to stay seated. It felt patronizing and unnecessary, like being treated as a child. I’ve never felt this uncomfortable before. Only at checkout, I was told the pool cost extra. This was never clearly mentioned before, but regardless of this ”misunderstanding”, for a five-star hotel to charge extra for using the pool is very disappointing. It felt cheap and not what you expect at this premium level. The hotel is beautiful and the food was delicious. Unfortunately, the staff ruins the experience, and their attitude overshadows everything else. I recommend to visit it if you're passing by the area, but I wouldn’t recommend sleeping here at all.

Everything was great, the only thing they could improve is the soundproofing of the rooms since the room faced the street where there were entertainment establishments and there was quite a bit of noise even at dawn.

Facilities: The hotel has convenient parking. The garage is behind the main entrance of the hotel. There are not many restaurants around the hotel. It is not in the main city of Zaragoza. Sanitation: The sanitation is good. Environment: The surrounding area is relatively spacious and is considered a new area. Service: To be honest, the front desk service is average, but the hotel is generally good.

Enjoyed our one night stay. The room is cozy and matched our expectations with this price. The view outside the window is not bad as well. We also paid 25 euro per person more to enjoy the spa facilities for one hour which we find worth the money if you are looking for a relaxing session after a day of hiking. The spa is not the biggest or grandest but it does its job with hamman, sauna, jacuzzi, etc. It's quiet during our visit with no one else so basically we had a private experience. Remember to bring your flipflops and swim cap which are mandatory.

Our second time staying at this hotel and it was good. We arrived with two small dogs. In order to avoid our dogs causing noise and inconvenience to other guests if we left the room, we decided to have room service. Reception advised room service was available from 20.30, however when we called ro place food order at 20.30 we were told the kitchen was closed because they were preparing for a wedding next day. A big disappointment!!. The city itself is beautiful and the people are so nice. We hope to visit again in 2025.

Did not realize there was more than one NH in Zaragoza so went to wrong one. Staff at the Gran were outstanding from reception to bellhop to car park attendees to breakfast. Shame rooftop is not utilized for a pool / sun deck. The Gran would have been impressive in it's day but is in need of renovation. Location great. Stayed 4 nights.

The location of the hotel is zaragoza train station, which can be moved by public transportation bus, and the surrounding sightseeing places are walking distance. Cleanliness and comfort gave a smile. Although not fluent, even if I tried to talk in English and Spanish, I felt like I was waiting and trying to help. Even when I checked out, I showed the train ticket and was worried, so I left my luggage and set a time plan! The service is the best. Currently, the best hostel I want to come back to during my trip to Spain!

I can't complain of anything, the hotel has all the services and facilities in very good conditions.. wide and clean rooms. It is a 4-star and are well-placed

I wasn't entirely satisfied, mainly because of the air conditioning. It's centrally controlled, and even when set to -60°C, it automatically reaches 23/24°C. I had to open the window to let in some fresh air, but the noise from the area is unbearable. If they replace the air conditioning, I would definitely return, but only if they fix this problem.