Hotel Dengan Gym di Tuscany, Italy

The hotel was nice and Tidy as you'd expect from a five star hotel. Breakfast was great and staff helpful. What I found strange was that you had to pay to use the spa (use of sauna etc.) With hefty price tag of €70 PP on Friday. My mattress was knackered springs broken and one side virtually collapsed. The bathroom door was taty with bits peeling off. Admittedly, I couldn't be bothered to complain and get my room changed after unpacking our stuff and noticing the state of mattress late at night. And parking was €18 per night, which I didn't notice of any mention of their website or Trip.com. They charged me for 2 instead 3 when I mentioned the mattress before checking out. To be honest there has to be some level checking the condition of the beds by the supervisor. The pool on the roof was very small, not worth bothering with except if want to sit beside it for suntanning. I didn'tnotice any offer of drinks or food at the pool. I gave service a four star only because we asked for couple of things to the room which didn't happen.

It is in the suburbs of Florence, feels relatively safe, and is quite close to the old town. Quite pleasantly surprised, with a retro manor style, comfortable environment, and swimming. It's just that the room equipment is a bit old, the cabinets and other things are relatively antique, and the sound insulation is relatively poor. It depends on whether the style is acceptable to the individual. I personally think it has a unique charm. The mattress is also very comfortable. The breakfast is delicious, and the wine for dinner is also good.

We stayed at this place for the 2nd time (first time was right before the pandemic) and I should say that the hotel successfully keeps up to its standards. Rooms are clean and spacious, with almost everything you may need (except the iron). The SPA area is fine, but better go there around noon before the new wave of the guests arrives. Breakfasts are superb with a wide choice of hot dishes, pastry and drinks. That is really a great choice for Italy I'd say (sorry, Italy))) The hotel territory is well kept. The sandy beach is right across the road. The only minor thing which was a bit disturbing was the lack of toiletries. Nail kits, sewing kits and other things used to be available without any requests. Now you get the very basics and have to call if you need some extra. That's absolutely fine but.. feels like ”let's cut the cost” sign :) But anyway, I loved the stay and will def be back some time.

Ho recentemente soggiornato presso questa struttura termale e, sfortunatamente, l’esperienza non ha soddisfatto le aspettative a causa di diverse criticità riscontrate. In primo luogo, la camera assegnata non disponeva di aria condizionata, un disagio significativo per me, che soffro il caldo anche a temperature moderate (circa 22 gradi). Inoltre, l’assenza di un estrattore d’aria nel bagno ha causato un accumulo di vapore e calore insopportabile dopo l’uso della doccia o dell’asciugacapelli, costringendomi ad aprire le finestre ogni volta che utilizzavo il bagno e prima di andare a dormire per rendere l’ambiente più vivibile. Un ulteriore problema si è verificato con l’erogazione dell’acqua nella doccia: per un certo periodo, l’acqua era praticamente inesistente, causando notevole frustrazione al mio partner, che si trovava a utilizzare la doccia in quel momento. Per quanto riguarda la colazione, i pancake non erano inclusi nel menu standard e dovevano essere acquistati a parte, . Il bar della piscina della struttura si è rivelato altrettanto problematico, con prezzi elevati e un servizio rallentato dalla presenza di poco personale, il che ha comportato tempi di attesa prolungati. Altri aspetti negativi includono la scarsa varietà di canali televisivi disponibili in camera, che ha limitato le opzioni di intrattenimento, e la presenza di polvere sul retro del letto, indicativa di una pulizia non accurata. In sintesi, l’esperienza è stata deludente a causa di carenze infrastrutturali, organizzative e di manutenzione. Raccomando alla gestione di migliorare le condizioni delle camere, come l’installazione di sistemi di ventilazione adeguati, aumentare il personale nel bar e ottimizzare i servizi offerti per garantire un soggiorno più confortevole ai futuri ospiti.

It is a good hotel in Pistoya, the facilities are OK, the service is good, in general it is worth recommending to everyone. Not the first time I stayed.

I visited with my family during vacation. I took a young baby and the location price breakfast was all good. Parking is free within the hotel I was worried about a lot of bad reviews, but I wasn't bad. The price was cheap and the breakfast was good The hotel is elegant, old-fashioned and cozy

Toppie!! 👍

I guess im lucky to book this one on florence, the location is just 10 mnts from s.m novella station, very calm at night, clean room & bathroom also they have a bidet is a plus. the one thing important to me is they have swimming pool and sauna cause i came there its so cold. Trust me you spend your money at the right place

This hotel is very clean and new. Staffs was so kind and helpful too. On the second day of our stay, we had a problem with the hot shower in both of our rooms and only managed to get the problem fixed at night. Due to that, they compensated us free breakfast as a service recovery for my family the next day. We enjoyed our stay in this boutique hotel. However the parking in this hotel is so limited that we almost didn’t get parked our car in the hotel. We weee told that if no parking spaces available, we had to find a blue lot to park outside the hotel area. So far we were lucky enough to get the parking lot inside the hotel.

A very nice hotel and very friendly staff. Breakfast buffet very extensive. Railway station walking and very good train connection to Florence. We have enjoyed our stay very much and recommend the hotel very much.