Hotel Dengan Gym di Raska District, Serbia

We have spent five days in August and a week in February. The hotel improved, obviously the staff is trained and the cuisine in half board has ”healthy” options, although salty and heavy food prevails. The mayor problem is the smell in rooms above the restaurant (I suppose Italian La Pista), because in the evening you can not open the window because it smells like you are in front of the grill. The other downside are the central heating in rooms, so in my opinion it is too hot during the night (we slept with opened window, when after midnight smell stooped). The heating, on the other hand, in game room where kids spend some time in the afternoon was, and it seems always is around 30 degrees of Celsius. This two things can not be allowed in five stars hotel. In addition, smoking in the lobby is very non natural element, so instead of air you feel grill and cigarettes. The new restaurant La Pista is quite good, the prices are above the average of Serbia. Kids menu is typical, bolognese, burgers, chicken. To conclude, it is overpriced accommodation, comparing to similar hotels in Italy or Austria, but since it is covid and for skiing this winter there are not many options, most of the people did not have other options. Kopaonik is one of the rare open resorts in Europe, however the epidemiology measures are very ”soft”.

Great hotel and staff, we liked everything very much, it is clean, everyone is polite, there are not many people in the SPA

Very good mattress and pillows! Thank you, I slept well! And that's it!!!! Problem with finding the entrance. Confusion - hotel - apartments. To pay the tourist tax - you need to go to the hotel - but you check in in another building - in the apartments (((The pool is not working!!! Breakfast is terrible!!!!! Dry sausages, omelet, mashed potatoes and sardines in cans!!! In the photo - a pan in the room with an insect larva! The fan grill on the hair dryer is completely covered in a layer of dust! There was hair on the floor and it was not from the head!!!! Spa treatments until 17.00 - this is very inconvenient - first I get a massage or wrap - and then go for a walk?? The same about the spa opening hours - until 21.00 - does everyone really sit in the room after 21.00 - because after the baths and sauna you don't want to go outside and walk (((

The room was large and clean, equipped with kitchen and other facilities, the service was very good, the front desk was very friendly and patiently answered all questions. A local bottle of red wine was also presented when checking out, which made people feel warm. The slight downside is that a little bit away from the city, the hotel dinner is not open, but the hotel warmly recommends the nearby dining place.

The hotel is in the town of Mineral Springs, the decoration is very new, and there is free parking. The service staff speaks good English and is very happy to help tourists.