Hotel Kolam air panas di Madeira, Portugal

Our second visit to this resort. The location cannot be faulted, beautiful grounds and a few minutes walk to the stunning sandy Blue Flag beach (swimming here is wonderful). The hotel is set out nicely, and being only a 15 minute coach transfer from the airport makes the journey easy. The room we had was very spacious, clean, had a mini fridge, TV, tea & coffee making facilities & air-conditioning. Lovely swimming pools, plenty of loungers around the pools and in the grounds, lots of shaded area to escape the heat of the sun too. Pool towels are provided. There are free parasols & windbreaks to use on the beach, but the sunbeds on the beach had to be paid for (price set by the local government not the Hotel). The food was very good overall with lots of choices, the buffet area can get busy, but the hotel do try to let you know when the busiest times are so that you can avoid them. Food is replenished quickly, tables are cleared quickly. Better labelling of the foods would be appreciated, sometimes it was only in Portuguese & sometimes no label at all.....difficult if you have an allergy/are a vegetarian etc. The serving staff in the buffet restaurant were very friendly and most of them were extremely helpful. Sadly the bar service in the poolside bar & the Sunset bar lets the Pestana down, it was slow, often only one barperson serving, whilst other staff chatted or did menial tasks at the other end of the bar despite a queue of guests. The bar staff were not friendly and there was no service with a smile, unlike the other staff at this resort. There is a free shuttle bus into the local town, which can also be reached by walking along the beautiful beach (about 45 minutes). We highly recommend a 4x4 trip of the island, we went with Lazermar Viagens, our driver was Nuno (a local) and he told us all about the history of the island and we had a great trip (3.5 hours).

The hotel is old, but everything looks nice and shabby. A lot of stairs to the sea, but also there is elevator. Normal breakfast, a lot of pastry, but for my tasty could be more fresh vegetables, avocado and etc.. Nice, big rooms with cozy doors lile from movie lord of the ring.

Our second visit to this resort. The location cannot be faulted, beautiful grounds and a few minutes walk to the stunning sandy Blue Flag beach (swimming here is wonderful). The hotel is set out nicely, and being only a 15 minute coach transfer from the airport makes the journey easy. The room we had was very spacious, clean, had a mini fridge, TV, tea & coffee making facilities & air-conditioning. Lovely swimming pools, plenty of loungers around the pools and in the grounds, lots of shaded area to escape the heat of the sun too. Pool towels are provided. There are free parasols & windbreaks to use on the beach, but the sunbeds on the beach had to be paid for (price set by the local government not the Hotel). The food was very good overall with lots of choices, the buffet area can get busy, but the hotel do try to let you know when the busiest times are so that you can avoid them. Food is replenished quickly, tables are cleared quickly. Better labelling of the foods would be appreciated, sometimes it was only in Portuguese & sometimes no label at all.....difficult if you have an allergy/are a vegetarian etc. The serving staff in the buffet restaurant were very friendly and most of them were extremely helpful. Sadly the bar service in the poolside bar & the Sunset bar lets the Pestana down, it was slow, often only one barperson serving, whilst other staff chatted or did menial tasks at the other end of the bar despite a queue of guests. The bar staff were not friendly and there was no service with a smile, unlike the other staff at this resort. There is a free shuttle bus into the local town, which can also be reached by walking along the beautiful beach (about 45 minutes). We highly recommend a 4x4 trip of the island, we went with Lazermar Viagens, our driver was Nuno (a local) and he told us all about the history of the island and we had a great trip (3.5 hours).

Our second visit to this resort. The location cannot be faulted, beautiful grounds and a few minutes walk to the stunning sandy Blue Flag beach (swimming here is wonderful). The hotel is set out nicely, and being only a 15 minute coach transfer from the airport makes the journey easy. The room we had was very spacious, clean, had a mini fridge, TV, tea & coffee making facilities & air-conditioning. Lovely swimming pools, plenty of loungers around the pools and in the grounds, lots of shaded area to escape the heat of the sun too. Pool towels are provided. There are free parasols & windbreaks to use on the beach, but the sunbeds on the beach had to be paid for (price set by the local government not the Hotel). The food was very good overall with lots of choices, the buffet area can get busy, but the hotel do try to let you know when the busiest times are so that you can avoid them. Food is replenished quickly, tables are cleared quickly. Better labelling of the foods would be appreciated, sometimes it was only in Portuguese & sometimes no label at all.....difficult if you have an allergy/are a vegetarian etc. The serving staff in the buffet restaurant were very friendly and most of them were extremely helpful. Sadly the bar service in the poolside bar & the Sunset bar lets the Pestana down, it was slow, often only one barperson serving, whilst other staff chatted or did menial tasks at the other end of the bar despite a queue of guests. The bar staff were not friendly and there was no service with a smile, unlike the other staff at this resort. There is a free shuttle bus into the local town, which can also be reached by walking along the beautiful beach (about 45 minutes). We highly recommend a 4x4 trip of the island, we went with Lazermar Viagens, our driver was Nuno (a local) and he told us all about the history of the island and we had a great trip (3.5 hours).

The hotel is old, but everything looks nice and shabby. A lot of stairs to the sea, but also there is elevator. Normal breakfast, a lot of pastry, but for my tasty could be more fresh vegetables, avocado and etc.. Nice, big rooms with cozy doors lile from movie lord of the ring.