Hotel berhampiran Vystavka Robotov, Almaty

GOOD HOTEL WITH LIMITED EATING OPTIONS FOR INDIANS I stayed in this hotel for 5 nights and not a single day was there enough options for Indian tourists. This is disheartening as tourists are paying whopping 25k to 30k per night. Indian tourists groups form atleast 30%- 40% of their total people staying in hotel When asked restaurant manager to make something available for Indians.. they simply denied . Indian tourists deserve much better Rooms are better . They have Jacuzzi which was amazing 👏 😍 The housekeeping cleaning was not upto mark. That was disappointing 😞 But the best part is temperature controlled swimming pool and hamam- steam sauna .. this relaxes and calms muscles. Overall the stay was OK.. but the price we paid was too much

Отличное расположение гостиницы! Шикарный вид с балкона и днём и ночью! В апреле по утрам поют соловьи. Холл и входная группа красиво стильно современно. Номера - не очень. Маленькая площадь, старая, но целая мебель, затертый ковролин, несовременный кафель, полотенца старенькие, с лохмотьями. В шкафу для одежды нет ни одной полочки- вещи положить некуда, только 2 вешалки. Постельное бельё нормальное чистое. Есть чайник, чашки, чай и сахар. Воду 0.5 приносят ежедневно. Мини бар - у меня был весь холодильник, у коллеги - пусто. По требованию, думаю, принесут. Гладильные комнаты всего 2. На 6 и 7 этаже. На 7 этаже очень тусклый свет - гладишь почти на ощупь. Для такой большой гостиницы, казалось бы, мало. Но за 7 дней проживания - я не стояла в очереди в гладилку. Тренажёрки, сауны, бассейна нет. И это большой минус гостиницы. Завтраки в ресторане Zina - очень разнообразные и вкусные. Каши, творог обалденные. Есть свежие овощи, салаты, тарталетки и т.д. Есть и серьёзные блюда: манты, мясо, картофель запечённый. Выпечка, в основном, вкусная. Но иногда подают пирожки, самсушки трех или четырёх дневные. Уже дубовые. Может для видимости брльшого количества их кладут. Для разнообразия, при частых командировках, можно раз в год останавливаться в этой гостинице.

It’s so nice located hotel

It is an old property with Soviet Union Style. Room layout is a bit weird to me, we booked a queen-sized bed room for 2 adults and they gave us something like a room with connect room of 1 single bed. Bathroom is small and old, dont expect much. The only good things is the breakfast spread with wide variety of dishes both local and international. Great selection for cheese & cold cut. Staff are friendly & helpful but I have an impression that they are understaff as both check-in & check-out need to wait for quite a while. Staff can speak English but not fluent.

酒店位於阿拉木圖市南邊 kok tobe 山下的別墅區，房間不多，但每間面積都很大，設施也都很好。有中國廚師，提供午餐晚餐自助餐，也可單點。步行 20 分可到山頂（約 1.3km） 有非常不錯的餐廳，其中 abay 有哈薩克餐，有室外的座位可以看到阿拉木圖市的風景，晚上還有演出，需要提前訂位。 酒店工作人員可以帶着去射擊，騎馬，釣魚等活動，需要額外付款費用。也可以免費寄送機，我們到阿拉木圖的時候，由於哈薩克斯坦海關係統問題，出關延誤了幾十分鐘，工作人員也一直在等。 酒店距阿拉木圖 Medeu 雪場也不算遠，大概 12km 左右。距送機的小夥説，已經有人預訂冬天來滑雪時住他們酒店了。

I stayed at Hostel Doma three days … nov 2023 .. it was a very pleasant stay.. the hostel is very clean and cozy .. nice location , easy access. The receptionist Jameela was very nice and helpful.. will visit again 😊

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo

I had an 11 hour layover between my flight from Dubai to my flight to Atyrau and was really searching for a hotel near the airport that was convenient and reasonably priced. Grand Hotel Erbil is both of those. I made the booking online with the option to pay on arrival. The booking made provision for a free shuttle pickup from the airport and a very reasonable transfer back the following morning. The hotel confirmed everything by Whatsapp. Contactless payment. Clean room. Clean linen. Friendly and efficient service. I ordered a simple burger and chips via WhatsApp and the food arrived hot and fresh. Minibar is fully stocked and reasonably priced. Their menu is extensive (55 page book) and they cater for everything from a bowl of hummus to platters of meats, cakes, cocktails, etc. For a traveller, this hotel is well worth it. Thanks, Grand Hotel Erbil!