Hotel berhampiran Astanalyk Bazaar, Astana

A truly excellent hotel in all aspects possible! It does not get better than this. Excellence in service, standards, cleanliness, selection, breakfast, room service, attention from staff. Simple a delight to stay here!

Nice welcoming by the team, I had luck to have a room with window that can be opened to get some fresh air. Despite the renovation that was ongoing it was quite and comfortable stay. Location was fine for me as my business meetings were close to the hotel and at the hotel, in the lobby bar.

We stayed for two nights. In general it’s a positive experience The location is good. It’s very close to major attractions and there are plenty of restaurants around We also like their breakfast. They have pretty good selection. Room is standard and not much to highlight. The wall is a bit thin. Someone on our floor snoozed the alarm for an hour and we were awaken by it in the early morning

Плюсы: -потрясающий вид на город через панорамные окна (рекомендую для фотосессий😉, фото прикрепила) -чистота -наличие бассейна -расположение: в центре, до всего можно дойти пешком, идеально для туристов. Рядом трц, супермаркет. Минусы: -в моем номере была дверь в другой номер (есть на фото, позади кресла) о которой не предупредили. Через нее слышен был разговор и смех проживающих в соседнем номере. Как минимум надо о таком предупреждать, как максимум снизить номер на такой номер -72% растаявший СПРЕД вместо сливочного масла на завтраке! Это ужас для отеля такого уровня. -официанты не смогли подсказать как работает тостер, приклейте к тостеру краткую инструкцию -скажите официантам на завтраке что смахивать крошки на пол это не нормально, их надо аккуратно вытирать тряпкой и не на пол, причем крошки убирать из под солонок и перечниц тоже!

I've spent 10 days in Sheraton Astana in October 2023. Me and my mom had 2 separate club rooms and both of us really enjoyed our stay. The hotel is centrally located next to all the attractions, parks, and a huge shopping mall. The rooms are comfortable, quiet, and spacious. The club room serves excellent food for breakfast and dinner, and offers soups for lunch. The spa is great as well. But the best part of staying at the hotel is interactions with the staff. Everyone is helpful, polite, has a nice, positive vibe, and truly cares about their guests. All the little issues that we had were resolved promptly and readily. We spent a lot of time in the club room and I would like to thank all the staff there for taking a great care of us. I want to especially mention Olzhas the club lounge manager who made every visit to a club room enjoyable.

Расположение удобное - на такси минут 25 от аэропорта, до центра города тоже минут 20 пешком. Завтрак - шведкий стол (немного фруктов, сосиски, яичница, блинчики, сырная и колбасная нарезка), кофе, различные напитки - я не особо привередлива, мне понравилось. Сотрудники однозначный плюс - отзывчивые, вежливые. Из минусов - в ванной комнате холодно и видно, что фонд неновый - потрепаная дверь, шатающийся туалет, ненадежная розетка. Также в отеле не курят, но запах курева (?) ночью ощущался (возможно, из ресторана на первом этаже доносился). дял того, чтобы чисто переночевать подойдет, в целом.

В целом, достаточно хорошо. Локация в центре города, близко почти ко всему, что мне требовалось. Цена очень хорошая. Комната, которую взял была на 5-ом этаже и была рассчитана на двух человек, потому один там чувствовал себя очень просторно. Комната и постельное бельё были чистыми, без нареканий, ночью было достаточно тихо, ничего не мешало сну, днём периодично были слышны звуки ремонта (сверлили дрелью). В номере был электрочайник, сахар, чай, кофе, вода 0.5 л. (две бутылки, т.к. номер был рассчитан на двух людей), стаканы и чашки, холодильник, телевизор, телефон, чтобы позвонить в ресторан или на ресепшн, вентилятор. В душе были наборы для чистки зубов (зубная щётка, паста), гель для душа и шампунь. Напор воды более чем устроил. Если заканчивалась питьевая вода можно позвонить на ресепшн и в номер принесут еще воды, но есть ограничение по кол-ву бутылок день, в моём случае в номере на двоих это было 2 бутылочки 0.5 л. В мою опцию были включены завтраки, мне понравилось: завтраки из себя представляли шведский стол, можно было набрать всего по желанию - ограничений не было, но сами завтраки день ото дня почти не отличались. На 2-ой день были серьёзные проблемы с Wifi, проблемы были не только у меня, звонил на ресепшн, за весь день проблему не решили, увы. Подпортило впечатление. На 17-ом этаже есть ресторан, посетил его, было вкусно, уютно и по цене довольно неплохо. Меню обширное, рамэн очень понравился! === Overall, good enough. Location is in the center of the city, close to almost everything I needed. The price is very good. The room I took was on the 5th floor and was for two people, so one felt very spacious there. The room and linens were clean, no complaints, at night it was quiet enough, nothing interfered with sleep, during the day periodically were heard the sounds of repair (drilling). In the room was an electric kettle, sugar, tea, coffee, water 0.5 liters (two bottles, because the room was designed for two people), glasses and cups, refrigerator, TV, telephone to call the restaurant or reception, fan. The shower had tooth brushing kits (toothbrush, toothpaste), shower gel and shampoo. The water pressure was more than satisfactory. If you ran out of drinking water you can call the reception and the room will bring more water, but there is a limit on the number of bottles a day, in my case in the room for two people it was 2 bottles 0.5 liters. In my option were included breakfasts, I liked it: breakfasts were buffet, you could get everything at will - there were no restrictions, but the breakfasts from day to day almost did not differ from day to day. On the 2nd day there were serious problems with Wifi, the problems were not only with me, I called the reception, for the whole day the problem was not solved, alas. It spoiled the impression. There is a restaurant on the 17th floor, visited it, it was tasty, cozy and the price is pretty good. The menu is extensive, I really liked the ramen!

This is a very new, clean hotel. Staff were friendly and helpful. Good buffet breakfast. Rooms are small, but attractive. However there is very limited shelves or storage space if you travel with more than basic luggage. We were there in April and could not control the room temperature that was uncomfortably warm even with the window open.

I am really impressed with the kindness, hospitality and service from all the staff at this excellent modern hotel - in an excellent location. Flawless stay. Beautiful suite with really nice welcome of Kazakh wine and a souvenir Yurt in my suite. Meticulously clean, comfortable and really good value too. Can't say enough good things about this superb hotel. Hilton driver met me at airport. Really kind warm welcome. Local tourist suggestions given by front desk. Excellent recommendations. One special employee deserves mention as the friendliest and kindest breakfast waiter I have met in years. Deserves ”Employee of the month”. He delivered the most kind, genuine Kazakh hospitality and just made me feel so welcome. I have a photo below but can't remember his name unfortunately. Highest recommendation for this wonderful hotel - a beautiful building made perfect by truly outstanding, committed and very hard working staff. Excellent English spoken by all I met. Well done and genuine thanks for your kindness and hospitality.

Excellent international breakfast. Very helpful staff fluent in English. Good location for the Great Mosque and Expo Centre, a short taxi ride from the city centre. Very clean and comfortable room with all mod cons.